website thubmnail of Crackle
How would you rate Crackle?
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Illinois
1 review
4 helpful votes
Follow Mandown J.
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When crackle first came out it was decent. But now it's just terrible. It constantly freezes. The picture quality is not that great. There is a lack of movies to choose from. They play commercials every 5 minutes, and it's the same commercial over and over. I got the same commercial literally 3 times in a row last night(in a single break). It's really annoying.

Date of experience: January 10, 2015
Oklahoma
1 review
1 helpful vote
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I agree with the many other complaints. This site has been around for a good while and still cannot deliver a good streaming experience. Movies often start from the beginning after an ad break as well as many other bugs to put up with. Crackle does not deserve to be on Roku and certainly not included in smart tv channel offerings. How does a service this bad continue to exist?

Date of experience: March 10, 2016
Florida
1 review
4 helpful votes
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Even though I have high-speed Internet, I'm spending more time waiting while it's freezing/buffering than I do actually watching the video! I have to exit Crackle, then go back to my main home page and open Crackle again, which sometimes will start playing the video... but not always! Too much of a hassle to watch Crackle.

Date of experience: July 20, 2022
Texas
1 review
1 helpful vote
Follow BRANDON N.
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It's Free Movies
October 2, 2016

Stop complaining about the ads. It's free. Which means you pay them nothing. Which mean they don't make money from you. They make money from ADVERTISERS who pay Crackle to show those ads. Ads are the price you pay for this free service. Use your brain. It's called business.

My issue with Crackle is their TERRIBLE Xbox One app. Not only do I occasionally have mid-movie crashes, rewinding and fast-forwarding also cause the app to crash. This app is useless and only makes me want to pursue these films by other means. Fix it. Other than that, Crackle has limited selection, but usually watchable films. Fix the app issues on Xbox One and they could make a lot more in ad revenue.

Date of experience: October 2, 2016
Florida
1 review
3 helpful votes
Follow D p.
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With a brain injury, it's hard to follow the movie when the commercial interruptions are every ten minutes, and five minutes of ads. Boo! Horrible, sure they say there are only a few commercials, true, but they play the same ones every ten minutes. Very frustrating. I'd rather not watch anything at all, then to suffer through this again. Never again. FREE? Not hardly!

Date of experience: October 14, 2013
Canada
1 review
3 helpful votes
Follow Nicole A.
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Your commercials I understand must be there to keep this a free site, however you could mix them up better watch the same ones over and over. Also, if you are going to put on a tv show at minimum have the entire season, no one wants to watch just a single episode. I think I will go back to Netflix

Date of experience: March 16, 2017
Montana
1 review
4 helpful votes
Follow Bar R.
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Cannot actually review because was not successful ever watching a full movie. Kept giving playback error. I know it is not my internet connection because I can view all my other streaming videos from other apps just fine. This app just wasted several hours of my life and I did not even get to watch a movie very disappointed stay away

Date of experience: August 3, 2013
Australia
1 review
2 helpful votes
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Cant even give it a star as there is zero actual content on it at all - like literally nothing to click on - zero, zilch, no movies, no tv no content - Nada! I don't know whats wrong with their site but its definitely 200% pure $#*!.

Date of experience: August 10, 2019
Washington
1 review
4 helpful votes
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Frequent ads and the worst streaming ever! If you watch part of a movie and come back to it later, you have to start all over again. Fast forwarding is pointless. SONY, you should be ashamed of yourselves for allowing this to tarnish your good name. No wonder this is "free", I would never pay for this BS.

Date of experience: June 30, 2019
Canada
2 reviews
1 helpful vote
Follow Darren W.
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There are so many ads that are repeated back to back (more than on cable tv) that it actually has made watching anything on Crackle a hassle. Ads pay for content, but when they are stacked and repeated over and over again during a 45 minute episode, it's just jarring and ruins the show. Crackle offers limited yet decent content, but it's not worth the hassle. Many of the shows on Crackle are on Netflix, Hulu or Amazon anyway with no ads in exchange for a tiny sub fee. Avoid it like the plague

Date of experience: April 17, 2017
Canada
1 review
7 helpful votes
Follow No N.
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Some cool shows and it could be a really good app but the commercials make it impossible. Trying to watch a movie but when the commercial time came up it frozen on that area and would not move forward, just kept repeating. Either fix the app or you are gonna loss everyone and then there won't be need for commercials. Happens again I will kill the app and encourage everyone I know to as well.

Date of experience: September 19, 2014
Canada
1 review
8 helpful votes
Follow Ken W.
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Like clockwork! Almost all movies I watch on crackle dump me out with 5-10 minutes until the end of the movie. Going back to the start & fast forward almost takes as long as watching the entire movie. I've tried pausing the movie a couple of times before the end comes up and it seems to work "sometimes" overall Crackle is the most frustrating user unfriendly streaming service

Date of experience: March 11, 2016
Illinois
1 review
6 helpful votes
Follow Tara R.
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Freeze
May 19, 2016

I was excited with some of the movies available especially the horror movies. Everytime I pick a movie to watch it keeps freezing due to some problem and I can deal w the ads, but there is no reason these movies should keep freezing and then u have to hit resume then it does it again 1 minute later. That just sucks, what's the point of free movies that u can't get to watch anyway. Please fix this issue or you'll be out if business quick

Date of experience: May 19, 2016
Texas
1 review
2 helpful votes
Follow Michele J.
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We cancelled our cable because of too many commercials. Crackle has a commercial every 7-8 min. Very irritating. I realize it is a free movie channel but you think they could spread out the commercials to every 20-30 min. There is absolutely no reason to have the same Crackle commercial so often.
Not worth it... We will stick with Netflix!

Date of experience: May 14, 2011
Texas
1 review
3 helpful votes
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My title says it all. I just started watching it in every 5 seconds I'm getting forced to watch a commercial while I'm just making my way around the menus. That is beyond annoying and unacceptable. I can't even read the movie descriptions because I get a commercial jammed up by but every 10 seconds and then when you go back to the menu it replays the same preview over and over again till I had to mute the television I finally got so frustrated I just left

Date of experience: May 19, 2019
Washington
1 review
1 helpful vote
Follow NIKKI L.
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I was excited to find one of my favorite series "Rescue Me" on Crackle. I was only about 20 minutes in and Crackle had already taken 3-4 commercial breaks! I worked in advertising for 10+ years & know that there are an average Mount of commercials brand our however the way crackle is doing it is they're running less ads but breaking form or commercial breaks which is extremely in true to the show. For this reason I will not watch crackle again this is extremely disappointing because I remember the first time I tuned in to crackle which is a couple years ago and it was not like this. This is very disappointing because the whole point of going to internet programming was to get away from Network television and the ads! Not surprised though because the big networks will find it their money somehow as they are just a bunch of money pigs.

Date of experience: January 15, 2019
Canada
3 reviews
9 helpful votes
Follow D S.
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No worth it!
October 18, 2017

For the amount of ads and commercials in every show it's not worth it. The shows are older. Barely any newer shows. Stuffed full of the same ads over and over again. Change it up at least. Maybe if they got some real commercials they might get better shows. Sorry but it had to be 100 words or something along those lines.

Date of experience: October 18, 2017
Washington
1 review
4 helpful votes
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I used this app a year ago and just starting using it again and the same glitches and errors remain. If you try to resume a movie it will keeps skipping back
To a precious chapter and continue to glitch and keeping looping a segment while replaying the same Ads over and over. So basically this app is broken. Also, Analog stick doesn't work for menu navigation. Video description pop ups and covers everything on the screen. Junk app. What a shame.

Date of experience: December 3, 2016
Pennsylvania
1 review
1 helpful vote
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Very problem prone
October 5, 2022

I like the movies on Crakle, and even don't mind the commercials. But there are so many transmission problems I get aggreated and go to something else. I often have to exit the app and restart the app and whatever movie I was watching. I seldome get to see a movie all the way through.

Date of experience: October 5, 2022
Florida
2 reviews
11 helpful votes
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Needs Work
October 29, 2019

I appreciate that it had a film I needed to watch for a film class, but that's all I can say about this site. The ads are way too frequent and don't come in normally like an ad would on say Hulu. The ads cut in the middle of dialogue. How ridiculous is that? A character is in the middle of a sentence and then boom! 5 ads cut in the middle of what they're saying and I miss it so I have to rewind it, only it goes back too far and I'm stuck with the ads again. The buffering and lagging is also annoying. The site says it can be your connection, but all my other sites are working fine. The captions are pretty terrible too; they show up before the words are spoken and they're disorganized like one character was saying, "Yes, he's only seven years old. He needs me", but the captions say: "Yes. He needs Seven."

Date of experience: October 29, 2019

Overview

Crackle has a rating of 1.5 stars from 414 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crackle most frequently mention many commercials, streaming service and watch anything. Crackle ranks 201st among Streaming Movies sites.

service
38
value
37
shipping
8
returns
8
quality
35