• Crackle

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Crackle has a rating of 2.49 stars from 566 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Crackle most frequently mention many commercials, streaming service, and watch anything problems. Crackle ranks 14th among Streaming Movies sites.

  • Service
    39
  • Value
    37
  • Shipping
    8
  • Returns
    8
  • Quality
    35
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
4
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Before I can look over shows to watch, a movie starts playing & the navigation freezes up.
  • I saw 5 minutes of movie between the last two sets of commercials.
How would you rate Crackle?
Top Positive Review

“Crackle bites man”

Thomas B.
11/25/22

Crackle bites I hate the sign in part $#*! this $#*! why is this happening to me $#*! you crackle you suck

Top Critical Review

“Horrible. Pauses, stops, restarts, worst streaming service ever”

Bob J.
6/26/23

I have a new Sony TV and Sony's Crackle service is almost unwatchable. The movie pauses, but the sound keeps playing. Alternatively, it just stops, pauses, restarts the movie or shows a streaming error. I have very fast Internet and no issues with any other streaming service. Crackle is without a doubt the worst streaming service ever

Reviews (566)

Rating

Timeframe

Other

Reviews that mention popular keywords

movie (197) 5 minutes (23) commercials (153) tv show (21) 10 minutes (9) ads (73) 10 mins (6) app (105) video quality (5) time downloading (4) 20 minutes (5) 4 minutes (6)
Thumbnail of user lexb30
1 review
0 helpful votes
December 14th, 2023

I put a show on that originally aired over 30 years ago, not some new "premium" programming, and these jokes served me literally 6 long adverts, all for reeses peanut butter cups, before Id even gotten thru the intro to the show. Literally 2 minutes in and they served a crazy number of adsverts. Get real. Im not watching this crap.
I could see 1-2 adverts, but 6? Give me a god damn break...

Service
Value
Quality
Thumbnail of user bobb2007
1 review
1 helpful vote
March 14th, 2023

Crackle isn't worth the 2 syllables it takes to pronounce the word. I'd give it no stars if I could.
Too many commercials and lousy streaming.

Thumbnail of user marinad110
1 review
3 helpful votes
August 20th, 2022

Too many commercials and they keep freezing. It gives the frustration of trying to watch a video with dial up internet in the 90s. Truly a stressful, unsatisfactory experience.

Service
Value
Quality
Thumbnail of user pca3
2 reviews
11 helpful votes
September 16th, 2022

Why is it that everyone (and their dog) thinks they can develop a streaming app with commercials? Here's another one that fails miserably. Glitchy, slow, lots of buffering, lots of sync problems, just a rip-roaring piece of doo. Only reason I'm using it at all is that it's the only way I can watch the BBC "Sherlock" series. Otherwise, I wouldn't bother.

Tip for consumers:
none

Products used:
Streaming app for Amazon Fire Stick

Service
Value
Thumbnail of user dennism1576
1 review
1 helpful vote
August 26th, 2022

6 commercials every 10 minutes, coupled with constant technical problems, With "uh oh, something went wrong, retry" popping up which doesn't work to continue watching.

Thumbnail of user bobj886
1 review
3 helpful votes
June 26th, 2023

I have a new Sony TV and Sony's Crackle service is almost unwatchable. The movie pauses, but the sound keeps playing. Alternatively, it just stops, pauses, restarts the movie or shows a streaming error. I have very fast Internet and no issues with any other streaming service. Crackle is without a doubt the worst streaming service ever

Thumbnail of user jano144
1 review
4 helpful votes
July 20th, 2022

Even though I have high-speed Internet, I'm spending more time waiting while it's freezing/buffering than I do actually watching the video! I have to exit Crackle, then go back to my main home page and open Crackle again, which sometimes will start playing the video... but not always! Too much of a hassle to watch Crackle.

Thumbnail of user thomasb3817
1 review
0 helpful votes
November 25th, 2022

Crackle bites I hate the sign in part $#*! this $#*! why is this happening to me $#*! you crackle you suck

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimw1228
1 review
3 helpful votes
August 25th, 2022

I have tried 4 times, 4 different movies and each time half way through the movies, the app freezes and I always get a message, " oh oh, something went wrong, try again" and to no avail, it never works, so if I reload Crackle and pull the movie up, you can't resume, you have to start over and on top of that you can't fast forward to where you were in the beginning. Complete waste of my time and utter garbage. Don't waste your time too!=

Thumbnail of user christopherc1869
1 review
0 helpful votes
December 1st, 2021

I opened a crackle account, but once the account was open i could not access a single movie, search engine always came up with zero results.
I was looking forward experiencing this site.
Sadly they have nothing to offer. There was no help after my questions why I could not find anything or play anything.
Everything I was informed about crackle was a lie.
Never again and avoid crackle.

Service
Value
Shipping
Returns
Quality
Thumbnail of user randyl445
1 review
0 helpful votes
July 23rd, 2022

The same commercials repeat every 10 minutes. No variety just the same 5 commercials. And if you put it on pause, it goes backwards and instantly barrages you with commercials again. The same ones over and over. Oregon Water, stupid commercials with Shaquille Oneill plugging the General Insurance, Water Pic, Chicken soup for the soul, and more often than not, the same commercial will played back to back... twice in a row. Really bad. And it's too bad because they have some classic TV shows. But it's hard to watch this way, and irritating.

Service
Value
Quality
Thumbnail of user kathrynb682
1 review
6 helpful votes
June 16th, 2022

Terrible streaming service. Constantly freezes during the commercials (which there are alot), I have tried to watch Das Boot now about 4 times and I cannot get through the movie without it freezing up. Also, If you end up getting out of it, and then go back into it, it will take you to the beginning of the movie. This streaming service SUCKS. Good thing it is free. I will no longer watch it

Thumbnail of user nicoleeb
4 reviews
1 helpful vote
August 3rd, 2020

This service offers much better quality than lots of other within the industry. I am really grateful for what you're doing!

Thumbnail of user jl851
1 review
2 helpful votes
February 8th, 2023

I can watch all streaming networks but when I try to watch Crackle, the movies never finish. Always a problem. Never again.

Tip for consumers:
Stay away

Products used:
Movie

Service
Value
Quality
Thumbnail of user bw281
1 review
0 helpful votes
September 21st, 2022

It's great to have a free option but they play waaaaaay too many commercials. It ruins the suspense of the shows and defeats the purpose of watching a show/movie anyway. The same commercials play over and over making me NOT want to use the services that are being advertised anyway. Oh and at least a third of the commercials are for Crackle itself. Umm, I am already watching you. What are you gaining from interrupting my show to tell me about you other than pissing me off?

Tip for consumers:
Get ready for commercials. Lots of them. Even for the site itself.

Service
Value
Quality
Thumbnail of user jillh765
1 review
0 helpful votes
December 18th, 2022

I have had Crackle for about 5 years and have never experienced the problems that some of the reviewers have experienced. I think it's a good streaming service. Have not experienced any kind of glitch or problems with this service. I don't find the ads any worse than most others. I can recommend Crackle.

Products used:
Crackle is a free streaming service

Service
Value
Thumbnail of user menan6
1 review
1 helpful vote
March 10th, 2023

Crackle is frustrating and plays commercials while show is also playing AND it stops and forces exits for no reason. Not Worth the hassle.

Thumbnail of user danr1353
1 review
2 helpful votes
July 3rd, 2022

Between the video corruption, tearing, and desync, and the unrecoverable playback errors, Crackle is worse than useless. I tried on Chrome and Firefox, on a hardwired connection to Comcast with a 500MB download speed test.

Whatever you are watching, find it somewhere else or buy it off of Amazon.

Tip for consumers:
Don't waste your time.

Products used:
Amazon

Service
Quality
Thumbnail of user donalds1428
1 review
0 helpful votes
August 18th, 2022

I enjoy seeing old TV shows I never knew existed. But the same ads over and over are excruciating. Walgreens ad plays over and over. About five ads total. Hire someone to get some more advertisers please. Hawkeye is a great series to watch. Too bad it was just one season. If you can't expand ad variety I can't watch anymore.

Products used:
Streaming service

Service
Value
Quality
Thumbnail of user realb9
1 review
6 helpful votes
February 27th, 2022

Streaming is erratic, freezes frequently, and has to restarted often during one episode. Worst streaming service ever!

Service
Value
Quality
Thumbnail of user kathleenh1560
1 review
2 helpful votes
November 10th, 2022

App was extremely frustrating and disappointing. WAY too many commercials and had to reset several times.
But even worse, the app would not allow for the final scenes of the movie to play. Can't wait to delete from my phone!

Service
Value
Quality
Thumbnail of user josephy242
1 review
4 helpful votes
March 10th, 2021

Every ten minutes are interrupted by four or five commercials which last two to three minutes. This means you watch eight minutes of movie for every set, which don't even have the courtesy to pop up during scene transitions. Often, it's mid sentence of dialog.

Tip for consumers:
Far too many commercials

Products used:
Movie streaming

Service
Value
Thumbnail of user pissedo145
1 review
2 helpful votes
October 12th, 2022

Comcast says watch Crackle_ I-d love to except the constant frozen screen no matter what movie I watch makes it useless!

Thumbnail of user candacec268
1 review
0 helpful votes
December 29th, 2022

The shows are excellent, but I'm very surprised when a Christian organization allows ads where a woman's breast is practically hanging out of her shirt. Very disagreeable.

Thumbnail of user richardb4900
1 review
1 helpful vote
February 23rd, 2023

Have never tried Crackle before, never had a reason to but wanted to watch a movie and the only place it was available was on Crackle unless I purchased it. I got about 30 minutes into the movie on Crackle and ended up just buying it so I could watch it without commercials. They are CONSTANT. Seriously, like constant. And long. It literally felt like you watched the movie for about 5 minutes and then got 5 minutes of commercials. On top of that the volume goes up about ten-fold whenever the commercial comes on. I get that it's free... but trust me when I say it isn't worth it at all. This service sucks so bad.

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Crackle lets you watch streaming movies and TV shows for free. Crackle is owned by Sony Pictures Entertainment.

How do I know I can trust these reviews about Crackle?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Crackle?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business