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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent comms throughout the design process and now have exactly what we needed. Seems to be excellent quality. Very happy.
The cover looks well made and meets my requirements exactly; my only issue was that I had initially thought that I'd ordered the cushion as well, but I managed to get this elsewhere. It would be great if this were made more apparent or if the cushion were available to be ordered at the same time.
Hey Des, Thank you for your positive review! We’re delighted to hear that the cover meets your requirements and is well made. We appreciate your suggestion regarding the cushion. We understand how it could be confusing, and we’ll take your feedback into account to make this clearer during the ordering process. We’re also exploring ways to offer cushion options alongside covers for a more seamless experience. Thank you for choosing us, and we look forward to serving you again!
I am quite happy with my custom sized covers for my balcony furniture. The team followed-up diligently to make sure that the covers fit the furniture perfectly. That was appreciated. Order and delivery process went smooth. The end product appears very sturdy and I hope it will be long-lasting. If it is, then it is definitely worth the money!
Hey Miriam! Thank you for taking the time to share your experience! We're thrilled to hear that you're happy with your custom-sized covers and that our team’s follow-up helped ensure the perfect fit for your balcony furniture It's great to know that the order and delivery process went smoothly for you. We take pride in the quality of our products, and we hope they prove to be long-lasting as you expect. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Very helpful team. The support when placing order was reassuring and the quality of the covers is definitely a 10 out of 10.
Hey Anita! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Bought covers for garden furniture already, they are great quality, very thick and sturdy so happily purchasing again for another use
Hey Kirstin! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Arrived promptly, fitted perfectly, looks good. Hope it will be hard wearing and last a few years
Hello! We are delighted to hear that you are pleased with your overall experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good straightforward ordering experience.
I was given an estimated delivery date but it was actually delivered 5 days ahead of schedule.
Very pleased with quality of cover and I'm looking forward to years of service.
Hey Susan! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Hey David! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Recommend this supplier. Good quality product made from strong materials. Fits exactly over my garden table and is elasticated so doesn't blow off in the wind. Excellent delivery time. Many thanks
Hey Gary! Thanks for the recommendation. We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy site to use, prompt delivery. Cover is made from waterproof material and fits my fire bowl perfectly.
Hey Shelly! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Really straightforward to order and buy and then arrived in super quick time
Hey Jonathan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The amount of times they asked for more was far too many. The price hike they did was outrageous from £126.56 to £205.40 that's a price increase of £78.93. Not much had changed regarding the size or material they would need produce the two chairs and a small table cover.
When I phoned them they did not answer my questions and sounded like they were only reading from a screen. He went on to say he i was due $78.93 dollars not £ pounds Sterling, this happened again after i already told him it's £ pound Sterling. I do not know what country he was in but it did not sound like he was in the UK. The products at the moment seems to be good quality but the customer service was NOT!
Hey Brian,
Thank you for sharing your feedback. We will certainly address this with our team as an opportunity for improvement. Your satisfaction is our highest priority. If you have any further questions or require assistance in the future, please don't hesitate to contact us. We're here to assist you and ensure that your experience with us remains positive!
Not too bad so far. But I have only just made my purchase.
This is so good, it's waterproof so we can take her camping! It fits perfectly. The zips are strong and the material is great! The little side windows are a really nice touch too!
Hey Chris! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Sturdy storage bags with plenty of room for our patio furniture cushions. The made to measure covers have made it possible to store our cushions exactly where we want them! Communication was great and we were kept very well informed re delivery dates. Highly recommend!
Hey Helen! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very happy with the service I received, the team were communicative in terms of my order status and delivery expectation.
Hey Skye! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fits well and seems high quality and durable - we'll have to see how well it protects the cushion box
Hey Mel! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I went for the thickest material option and the quality is better than I thought it would be - very impressed with it. I also selected the light grey just so it kept the back garden looking a bit brighter in the dismal months! Now planning to buy a cover in the same quality for my fire-pit and a new matching cover for my outdoor table and chairs
Hey Kelly! We're thrilled to hear that you're impressed with the quality and fit of your cover! It's great to know that the thick material exceeded your expectations and that the light grey color is keeping your garden looking bright, even during the gloomy months. We're excited to hear you're planning to order more covers for your fire-pit and outdoor furniture! Please feel free to reach out if you need any assistance with your next purchase. We’re happy to help.
Cover received in the advised time frame, fits our oval table perfectly and is of good quality
Hey Antony! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order on the website - just provide the dimensions as requested. The cover is good quality and having one that fits makes such a difference.
Hey John! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Have used the company a number of times and the products are good and always delivered on or before time
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you've had a great experience each time and that our products have consistently met your expectations. Delivering quality on time is something we always strive for, so it's great to know we’re hitting the mark for you. We truly appreciate your loyalty and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Fraser! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!