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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered a cover for my patio heater and it was made to measure. Arrived on time and the cover was even better than I expected.
Good overall experience and product is of good quality. Would recommend.
Hey James! We are delighted to hear that you are pleased with our product and had overall positive experience. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Null! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Needs more straps added, have had to purchase more otherwise good
Hey Robin! Thank you for your review! We’re glad to hear that you like the cover overall. We appreciate your suggestion regarding additional straps; your feedback is invaluable as we work to improve our products. If you have any other concerns or need assistance, please don’t hesitate to reach out. Thank you for choosing us.
Great cover and service nothing else to add but still need more words
Hey Hamish! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I'm normally happy to provide feedback, but since receiving my outdoor curtains, I have been receiving almost daily emails asking me to confirm delivery, but I cannot simply confirm delivery without also submitting 'feedback'. So here goes, and my first item of feedback is that this email is somewhat misleading.
I had thought my interaction with Covers and All was positive, but now I'm forced to complete this form, I realise that it was not, and I was provided with conflicting information regarding their capability. Specifically, I was told they were able to sew vertical zippers into my outdoor vinyl curtains, and so I spent much time on the design of my mobility scooter shelter based on this fact, but having done so I then tried to order, but was told that this was not possible! What a waste of my time.
So after some redesign I ordered three separate curtains, and noted that they cannot simply cut to the size I require, but can add up to 5 cm to the dimensions I provide, and the upshot of this is that I now need to take them to a seamstress who can reduce them to the sizes that I want.
To brief the seamstress on the type of material I revisited the Covers&All web site to get the specification of the material I ordered. But those (not so clever) webbots have detected this activity and, as well as receiving daily requests to confirm receipt of my order, I also now receive daily propmpts for me to 'complete' my order.
Hello Dave, we apologize for the inconvenience caused. Our review system is automated based on set configurations, which may be why you received an email asking for feedback. However, providing feedback is entirely up to the customer. Your input encourages us and helps us to improve our service. Additionally, as stated on our website, the final size may vary by +2.5 cm to 5 cm in width and length, and the curtain was delivered within those specifications. However, we will certainly take your feedback into consideration regarding both the service and the unwanted emails to enhance the overall customer experience.
Easy to order and very helpful for advice. Quality product and value for money
Hey Kim! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Paul! We are delighted to hear that you are pleased with our website and instructions. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Took a couple of weeks from ordering to delivery which isn't to bad considering distance involved
Hey Ian! Thank you for your understanding! We’re glad to hear that you found our manufacturing and delivery times reasonable, especially given the distance. We strive to provide quality products in a timely manner, and your patience is greatly appreciated. If you have any other feedback or need assistance with future orders, feel free to reach out. We look forward to serving you again!
Top service and and excellent product (custom made cover). Quick delivery.
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our custom-made covers and our service. Quick delivery is always our goal, and it’s fantastic to know we met your expectations. We truly appreciate your support and look forward to working with you again soon! If you need any assistance or have any questions, feel free to connect.
Easy measuring/ ordering process. Arrived quickly. Fits perfectly. Material more durable than I expected.
Love it!
Robust outdoor chair covers that match covers we already have
Hey Lorraine! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Everything good with the company...just I did NOT choose the correct fabric...
So I will have them made again,but with correct fabric
Hey Stephen! Thank you for your feedback! We’re glad to hear that you had a positive experience with us, even if the fabric choice wasn’t what you expected. We completely understand wanting to get it just right, and we’re here to help you with the new order. If you need any assistance in selecting the perfect fabric this time, feel free to reach out. We look forward to creating something you’ll love!
Very impressed with the table cover and the service provided - highly recommend.
Hey Virginia! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Just double check where you want the zip opening. Mine appears on the top of the cushion when i asked for it on the bottom.
Hey Lucy! We are delighted to hear that you are pleased with our product. Please raise a ticket from your account using the 'Help and Support' option for any product issues. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hey Anna! Thank you for your recommendation. We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to order, clear online instructions with regards to the sizing and fittings required.
Hey Jurie! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
From the moment I ordered the product I was kept informed of production and the status of the order.
I ordered a large tarpaulin, with it being personalised I was a little worried about the way the writing would be displayed. A day or two after placing the order I received an example of what the lettering would look like, I wanted a slight change which was done the next day with another example emailed to me. When I gave my approval to this design it was dispatched and arrived a few days later. The tarpaulin is of a very high standard, and I would recommend this company to anyone. The were superb to deal with from start to finish
Hey Andrew! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Helpful website but the proof of the pudding will be with the quality and durability of the chair covers. I look forward to receiving these to try out.
Hey Justin! We're pleased to know that you found our website user-friendly and had a positive experience. We will wait for your final review rating after receiving the product. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share.
Easy ordering, efficient service, tarpaulin delivered to the correct address and was what I ordered.
Hey Amanda! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Richard! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!