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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The delivery is way too long for a set of samples particularly as I had to pay nearly £10 delivery. Your product looks good but let down but such slow delivery.
Hello Denise. Thank you for ordering our Free Swatch Kit.
The £11.99 charge covers the basic cost of handling, postage (we use only FedEx or UPS), and VAT. The kit itself is free. The delivery date is automatically calculated based on our current Standard Ground turnaround which is 15-17 business days.
Your order was placed on 7 April for delivery by 29 April. We dispatched it on 10 April and per the FedEx tracking page it was delivered on 19 April at 8:47am (10 days earlier than promised).
Note that we also offer faster turnaround options - Express & Priority - you can select the desired method based on the delivery date and cost displayed next to each option.
We hope you like the samples and look forward to making your first cover! If you have additional questions, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Second time we have used this site. First set of covers were excellent, which is why we have bought from here again. Discovered, though, upon tracking my package, that the covers are made in India and shipped over here. Had I known this, I probably wouldn't have ordered from them since the carbon footprint is huge. My parcel has been to 2 places in India, shipped to France, then Stansted airport and finally to Cardiff. I really thought I was ordering from and supporting a firm based in Britain. Can't fault the quality of the covers but have been trying to be greener and was disappointed to find that they're not made here. Does help to explain why they seem to be taking longer to ship.
Second time we have used this site. First set of covers were excellent, which is why we have bought from here again.
I haven't received my order after a month. Apparently its on its way from India?
Hello Samantha. Please accept our apologies for the inconvenience.
Your order was placed on 14 March with Standard Ground shipping for delivery by 7 April. Unfortunately, it was delayed in production and we dispatched it on 10 April (this was notified to you by email). We understand your disappointment; as a gesture we have submitted a refund for the shipping charges on your order. Please allow up to 7 business days for it to be processed.
We see on the FedEx tracking page that your order was delivered on 19 April at 10:32am and trust that you are happy with your custom cushion covers. If there is anything else we can assist you with, please do not hesitate to reach us via our 24x7 phone or chat helplines. Thank you for choosing to do business with Coversandall.
Extremely satisfied with quick response and regular updates. Everything was as stated on website and was beyond my expectations
Received cover for pergola correct measurements but no overlap as agreed happy with material but such a shame about measurement unfortunately when I wanted to speak with someone lovely lady but don't think quite understood what I needed
Hello Norma. Please accept our apologies for any confusion about the measurements. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with the team.
If you feel we have not fabricated the cover as communicated by you, kindly write to us at feedback@coversandall.com with a picture of the product showing the incorrect size using a tape measure. If we have made an error we will be happy to offer a replacement.
Excellent product looks fabulous on our newly built pergola. Also it arrived 2 weeks earlier than expected very happy
Ordering process very easy and customer service good. Let down by UPS who have still not delivered the goods
I am still yet to receive my order having been notified it will be here 9 days ago. The UPS update is ‘held in warehouse' awaiting customs clearance but had no communication from Cover & All
Hello Iain. Please accept our sincere apologies for the delay in your order. We understand the inconvenience this must have caused you.
We use globally recognized shipping carriers FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
We have escalated this to our account manager at UPS for urgent delivery. Your patience and understanding are greatly appreciated.
Meanwhile, if you have additional questions, please feel welcome to reach us via our 24x7 phone or chat helplines.
So far my order is 11 days late.
Can't comment on the quality as I still don't have them!
Hello Kelly. Please accept our sincere apologies for the delay in your order. We understand the inconvenience this must have caused you. We are happy to refund the shipping charges on your order due to this delay. Kindly acknowledge this so that we can process the refund.
Additionally, your cushion covers have been shipped via UPS 1ZXA57720440181725 and are currently in transit. We have escalated this to our account manager at UPS for urgent delivery. Your patience and understanding are greatly appreciated.
Meanwhile, if you require assistance, please feel welcome to reach us via our 24x7 phone or chat helplines.
I found it easy to put in the measurements and place my order. The product arrived much sooner than expected and is very well made.
Easy to use and excellent value. Ordering was easy and could design to fit my specifications
Great product and perfect for my out door chairs. Lovely fabric.
Excellent service- checked several times to make sure the measurements were accurate and the final product fits perfectly- really good would highly recommend. Thank you
The product is very good, and in itself good value. The carriage charge, at around twice the price of the product, was off-putting, but I decided to buy it anyway. It took several weeks to be delivered by Fed Ex. Royal Mail second class would have been a lot cheaper and a lot quicker.
Hello Andy. Thank you for your rating and feedback. Please accept our apologies for the delay in your order. We understand the frustration this must have caused.
The minimum shipping charge covers the basic cost of packaging and postage that we incur. We have tried to keep the cost as low as possible, considering that we only use global shipping leaders FedEx or UPS for deliveries. Note that we offer FREE SHIPPING on orders over £49.
Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on all shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Your patience and understanding are greatly appreciated.
We are glad you like your custom cushion cover and hope to have another opportunity to work with you soon. Thank you for choosing Coversandall.
Great experience all round, I made some changes to my order mid-way through the process and this was dealt with with ease, a slight hiccup with delivery as I ordered two products but only got one delivered but this was rectified and the second product was with me within 3 days, fantastic!
I ordered this table cover and when it came, it fitted perfectly and was very well made. Covers and all were very thorough with their measurements and it certainly paid off.
I would certainly recommend them for service, quality and great prices.
Delivered before estimated time, quality product, very happy so far
Inside out due to inability to choose. But ok and fit for purpose.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ines. Your order was placed on 3 April with Free Shipping for delivery by 22 April. This date is mentioned on your order confirmation email.
Our custom covers are all handmade and go through various stages within production. To keep you informed of the progress of your order, our system automatically calculates the estimated delivery date and notifies you when a significant change occurs. Thus, you received an email with the subject line "Your Order Has A New Delivery Date" - but within this email the new delivery date is the same (22 April). We apologize if this created any confusion.
Note that we also offer faster turnaround options - Express & Priority - you can select the desired method based on the delivery date and cost displayed next to each option.
Regardless of the date shown, our goal is to dispatch every order as quickly as possible. Per the FedEx tracking page your order is "on vehicle for delivery" and should be delivered by the end of the day today (19 April).
We are confident you will be delighted with your custom grill cover. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.