On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I couldn't rate anything at the minute as have not yet received any of my delivery. Tracking is slow and it's saying it's been in the Motherwell facility since Friday. Still no further update.
Very good and received in ample time. The ordering system is easy to follow.
I'm really pleased with the cover I ordered for my daybed. It fits perfectly and is great quality.
Arrived ahead of schedule and good quality for the price. We had two panels made for our verandha so we could extend the period keeping warm while sitting and eating in the garden. The only thing we can find fault with so far is that the eyelets for hanging them were not spaced out evenly and varied by between 1 inch and 1.3/4 inches. Overall though we are quite happy.
Very good quality fabric and zips. Plus they came very quickly considering they were made to measure. Easy to use website. The finished cushions fitted perfectly.
Warning about carcinogenic plastics in the fabric
Took weeks to arrive, didn't realise it was coming from India, increasing carbon emissions etc.
I placed an order for replacement cushion covers and then read some reviews after and became worried. However I needn't of been. Yes the goods do ship from India but they arrived the day they were supposed to and was able to be tracked via UPS. The product was such a high quality finish - would definitely recommend.
Not happy that had to clean off all the chalk marks that had been used to see the product together
Item had other marks on as well
Unhappy
Hello Rich. We are sorry to note your disappointment.
Please accept our apologies in case there were any marks left over from the work area. We will share this feedback with the team. Meanwhile, the material is waterproof and you can wipe it off with a soapy cloth.
Note that we are a global business headquartered in the USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQs.
We appreciate the opportunity to work with you. If you have additional comments or questions, please feel welcome to write to us at feedback@coversandall.com.
Hello Ian. We are very sorry to hear that.
Each cover is passionately handcrafted by meticulously following the measurements you enter while placing the order. We ship hundreds of covers each day and admittedly, sometimes we make a mistake. However, it is highly unlikely that each of your 9 covers is the wrong size.
Your order confirmation email lists the measurements you provided for each cover. Kindly compare the ordered size with the covers you have received. If you find any discrepancies, please take a picture of the product showing the incorrect measurement using a tape measure and email us at feedback@coversandall.com. We are committed to replacing any cover that has not been fabricated as ordered.
I paid £32 for priority shipping to arrive before my business reopened. The day before it was due to arrive I called to ask what time it would be delivered. I was told the order would take 1 more week to arrive and the best they could offer me was 10% refund if the shipping cost. £3.20! Of an order which cost more than £200!
When the product arrived it was shorter than I ordered originally
We were looking to replace our patio furniture seat & back pads. After sourcing some better quality foam we needed new covers to fit them. Covers & All were very helpful helping us with the dimensions for the covers when we phoned them. Very easy to order online & the quality is very good. We are so pleased with the new covers which make our patio furniture look like new. Very well made & strong double ended zips. Would definitely recommend.
The ordering experience was very good and I was really pleased with the quality when my covers arrived, I would highly recommend from that perspective. The only thing that let it down slightly was the delivery, the items arrived 4 days after the promised date, I was able to track on UPS but that just made me more nervous as my parcel seemed to be going all around the world! Having said that I would definitely use them again in the future.
Very happy, excellent fit. I gave the exact foam dimensions including a bespoke shape.
Easy to order service. Arrived quickly and good quality. Very pleased.
The fit is ok but the elastic is too tight To go easily over the fire pit. Only two restraints were provided which would be expected to join 2 of the anticipated 4 legs, however, it was advised at ordering that the fire pit had THREE legs Not 4. Otherwise the cover is satisfactory and will be modified to fit more easily.
Easy to order. Interactive to ensure correct size. Kept informed of shipping.
Was given 7 April 2021 as delivery date. It's now 18 April 2021. Have emailed asking where my order is but no response.
First class cover, got exactly what I ordered, would highly recommend
The cover hasn't even arrived and I'm already being hounded by 3rd parties to provide a review despite having opted out of all such nonsense.
Hello James. We are sorry to note your annoyance.
The review request is setup to be sent automatically a few days after your order is dispatched. You can ignore it until you receive the product.
Per the FedEx tracking page your order was delivered on 19 April at 11:45am. We trust you are happy with your custom cover. If you need further assistance, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carol. We are sorry for the inconvenience.
We use globally recognized shipping carriers FedEx / UPS for deliveries. Regrettably, transit delay is outside our area of control, especially considering the impact of the pandemic on shipping networks. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method. Your patience and understanding are greatly appreciated.
Per the FedEx tracking page, your order was delivered on 19 April at 5:35pm. We trust you are happy with your custom covers. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.