Cover & All UKReviews 14,170

Good quality cover, prompt service and delivery, ideal fit as it's made to measure would definitely recommend

The custom covers I ordered exceeded my expectations. They are very well made and the fabric is lovely.

Ordering process very easy to follow and details requested, particularly photo of item the cover required for, was very reassuring

Awful customer services, issues go unanswered, call backs never happen, staff have limited knowledge or understanding of products. Would not recommend under any circumstance - Steer Clear!

Brilliant pre-sale support. They checked my specifications in detail before finalising the order. Absolutely superb phone support too. The cover is superb. A genuine all-round amazingly professional service.

I am very happy with the custom cover I purchased. The tuff fabric selected does look like it will fulfil the guarantee of 5-years.

Ordered cover for my arc sofa.
They checked the sizes with me prior to making.
Goods arrived very durable cover and fitted perfectly.

Easy to use website and sending a photo of the furniture added to the feeling that it would be better than one off the shelf.

Professional service - great qu as pity products - I've got 5 made to measure items!

Great website, easy ordering process, products arrived on date and fit really well. Seem extremely hard wearing, but time will obviously tell to see how they last.

Easy and very straight forward to order. The instructions for creating the made to measure item was practical and easy and I was attracted by the assurance of the quality

Very good from identifying the sizes, to receiving the cover.
We will be ordering some more, but wanted to give it a try with one first

Ordered, paid, never arrived. Fake Fedex number. I've researched and now am suing them.

The guidance on selecting and measuring the cover on the website was simple, and the follow up questions gave confidence that it would be a perfect fit. And it was.

Easy to use Web site.
Bit of a slow wait for delivery however really worth the wait.
Great quality very pleased.

The order was acknowledged very quickly and updates were provided until the tarpaulins were delivered well ahead of estimated date. They were well made to the correct size and we are delighted with them. Would recommend this company without hesitation.

I have given Coversnall the opportunity to respond to me but they have failed to do so. I provided the measurements to a cover I ordered by sketching it and putting all the measurements on it in cm. The final product does not fit my firepit chiminea anywhere near enough to what I wanted. In fact my previous cover was better suited. I am really frustrated with this as it cost almost £100.00 where as my previous cover was £20.00! The materiel is better of course. The skirt around the bottom should shut around the legs but it's far wider then needed and requires an elasticated cord to pull it all in.

I spent time speaking to India for advice before placing my order. I asked if they sold the accessories to fit this product, and was told that I need to buy bungee bands to secure the cover., the advisor & I got to the same price for the product. I placed my order online, as they cannot take telephone orders.
I chose on the website a pergola cover, there is a picture of this all set up. I chose the better fabric for a five year peace of mind cover.
The order arrived in good time, only to find out that it was just a sheet of tarpaulin, no holes for fixing.
After several attempts I got through to India, & was asked to send photographs.
No acknowledgement of receiving the photographs. Called two days later, only to be caller No: 5, only to get to No: 1 and the phone line goes dead. This happened over & over again. I tried a live chat, again not great, but they confirmed they had the photographs. Called the next day, got through, an advisor said that an email would be sent within two hours, I got one from Richard after three hours, not too bad! He said he had checked my account, only to see that I had not added ‘grommets', I have never called eyelets grommets, in the UK a grommet is placed in the ear for glue ear!
I could not understand why they would have a section on pergolas, only to have you add your own grommets, on a tiny drop down menu named ‘grommets'. How else would one fix a cover to a large structure?
This went on for several more days, and three advisors cutting the call over & over again!
Richard is the busiest person in the world due to the pandemic!
He eventually sent an email to say he has sent out the eyelets or if you are American ‘grommets'!
I have still got to punch the material and attach them after I buy some sort of gadget. I just wish they would prompt the customer as most companies do to add anything additional to the order if not a standard, although I do think it is ridiculous not to have them already fixed.

Cover arrived today - a week earlier than promised. FIRST CLASS product - fits my firepit perfectly.
First class customer service and attention to detail from this company. Would certainly recommend them.

Excellent overall experience, online, deliver, quality of product cannot fault. Would definitely recommend