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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Can not praise you enough. The fact that I could order a custom made size was amazing. The quality was excellent. The website was easy to use. I did have several emails changing the delivery dates, but at least they kept me up to date, in fact the final delivery date was sooner than originally quoted. Would definitely recommend them. Great product, thank you.
Covers did not arrive on time as they are coming from India customer service not very good they should be more on the ball, covers very good.
It was easy to order online but they came back with requests for more information and photographs so that they could ensure the product would fit. Delivery was much quicker than anticipated given it was a made to measure item.
Easy to order. Good communication- fast delivery, very well made especially the zips for ease of fitting
Good quality, looks good, arrived on time and fits well, the online instructions telling you where to measure was very straight forward, would definitely recommend
Absolutely disgraceful and dishonest people. Nothing came on time, they did not meet the deadline and lots of lies beneath a website.
Very straight forward instruction. Dealt with smoothly.
Ordered a made to measure shade sail. Not one dimension matches up to the measurements I provided. Not even close. I am still waiting to hear back from the company regarding the issue
They made me a designer cover which I thought wouldn't be possible contact was excellent all the way they offered two different types of cover to choose from, the turn round was very quicky considering the current climate
Very easy to pick and size what I wanted and the order arrived really quickly
Very easy and prices seem very reasonable
I searched many online sites to find replacement covers for my rattan cushions and this site had good reviews. I placed my order and received great customer support resolving an error in my order. Product received were better than expected and would highly recommend.
Ordering process was so long ago I can't remember how it was but my whole experience was defined by the dreadful delivery service.
I was given a date for delivery and then a couple of days after that had passed I was told that my covers were ready to be shipped, it then took 4 days to get from India to Glasgow and another 6 days to be delivered and even at that the driver turned up with no warning on a day when there was no delivery scheduled.
I doubt if I will use the company again after this.
Ordering process is a bit slow and clunky
I needed 3 different covers for my garden equipment
I went to Cover & All website
I put in the measurements, selected the material and extras and paid
An acknowledgment was immediately received with the delivery date
The products arrived 3 weeks later on time.
Very simple and hassle free
The problem is that the cover EXACTLY matched the size that I gave. So, this meant that the tensioners that I had bought were not needed. Next time I would just reduce the size a tiny bit. However the cover is of excellent quality and should give years of service.
The problem is that the cover EXACTLY matched the size that I gave. So, this meant that the tensioners that I had bought were not needed. Next time I would just reduce the size a tiny bit. However the cover is of excellent quality and should give years of service.
Easy explanation on measurements and ordering is so simple. Photos and additional comments helped describe an awkward shaped cushion box but it helped. Cover arrived and it fits perfectly. Well worth the money.
I was very nervous about using this service after bad experiences with other companies in the past. I found the website easy to use and having contacted the company for assistance with my order and they were very helpful. There was a slight delay with my order but when the covers arrived I was very happy with the quality of the manufacturing and material. I only have one criticism and that is one of the covers is a little loose, I haven't checked the measurements as yet but I can fit my old seat with the old cover inside the new cover and it's still loose. As I said only a small thing so I would suggest to anyone be sure of your measurements.
I was pleasantly surprised when they emailed to confirm the dimensions of my custom shade sail and that they followed my request for straight sides, rather than scalloped.
The material and workmanship cannot be faulted
Pleased with contact and updates on progress of order. It is a good strong cover. Just what we needed and matches previous covers from covers and all
I was more than happy with the covers when they arrived. Excellent quality and my cushions look like new.
What an excellent service this company provides. Great attention to detail. At last a cover that is heavy duty and proper quality. I purchased the Tuff version for very little more money. If you want a cover that lasts then this is where to go.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date