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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,524
value
72
shipping
73
quality
13,248
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14,792 reviews

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GB
1 review
0 helpful votes
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Great custom product (fire pit cover) at a good price, delivered on time. Very good communication. The website was very easy to use and the service was excellent.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Poor Customer Service
May 28, 2021

No contact from them despite the order being 3 weeks late. I contacted them on several occasions

Date of experience: April 28, 2021
New Jersey
1 review
0 helpful votes
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Great service
April 28, 2021

Really pleased with the quality, delivered when promised - good value for money. Very happy.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Good replacement covers
April 28, 2021

Covers were easy to order and they come in a range of fabrics and colours to suit your needs.

The estimated delivery was way off. They arrived about 16 days late and I had no communication from the manufacturer so I had to chase the order myself. Be useful if their system told them that a delivery date had been missed so that they could follow up with an email or telephone call.

Even though the company states UK I'm not convinced the covers are made here in the uk. I got an email from a US company about my order and the packaging also has import labels on it.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Pergola cover
April 28, 2021

Bought this cover to go on top of my pergola it gives just the right amount of shade from the sun I can sit out in the afternoon without getting the full glare of the sun

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Top class.
April 28, 2021

Fast and efficient service, very quick to reply to my enquiries with polite and pertinent information. Will definitely use again and can recommend to anyone.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Very Happy
April 28, 2021

Great quality covers I'm really pleased if I had one negative it would be that I wish they had more colours to choose from. Saying that we are very happy with the service and they fit perfectly.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
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Great attention to detail
April 28, 2021
Updated review

Great website to help with ideas and templates, followed up by a team who really want to get your order right (I was contacted for clarification and then provided a PDF design).
The covers have arrived and the material is very high quality and strong.

Date of experience: April 28, 2021

Great website
April 8, 2021
Previous review

Great website

Date of experience: April 8, 2021
GB
1 review
0 helpful votes
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Sofa cover
April 28, 2021
Updated review

Efficient and accurate, despite it being an awkward shape

Date of experience: April 28, 2021

Efficient
March 19, 2021
Previous review

Efficient

Date of experience: March 19, 2021
Washington
1 review
0 helpful votes
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Nice product
April 28, 2021
Updated review

Really good super quick to order great you can have it custom made great customer service

Date of experience: April 28, 2021

Really good super quick to order great you can have...
April 5, 2021
Previous review

Really good super quick to order great you can have it custom made

Date of experience: April 5, 2021
GB
1 review
0 helpful votes
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Exactly what I needed.
April 28, 2021
Updated review

The replacement outdoor cushion covers were well-made and custom-fit perfectly. Delivery within two weeks. My only wish is that there were other colour options.

Date of experience: April 28, 2021

Good website and custom options
April 11, 2021
Previous review

Good website and custom options

Date of experience: April 11, 2021
GB
1 review
0 helpful votes
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Shocking from start to finish (well almost as they put the wrong delivery address so not received item yet)
Order has taken over 3 months due to a design tram that can't understand my instructions due to language barrier

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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My cushions are like new
April 27, 2021

Really easy to do business with. The quality is higher than I expected. Nice pipping and hidden zippers.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Garden cushion covers
April 27, 2021

Website was initiative and easy to use. Product seems of good quality and was manufactured to the correct size. Shipping took much longer than expected but that was down to FedEx

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Great quality, quick turnaround
April 27, 2021

I am very pleased with our bespoke cover - we have a modular sofa, therefore off-the-peg covers were not going to work and we wanted something that was of good quality. The website was straightforward (although it could have been in metric) and the turnaround in getting it delivered was quick. We would certainly use Cover & All again.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Disaster! Bike swamped!
May 27, 2021

I couldn't believe that after 6 measurements and a picture of my bike the mess that arrived for my birthday! I gave them a measurement of 31ins at the handlebar and they kept that width for the whole length of the cover. I paid £140 for a fitted cover which I expected would narrow at each end for the width of the wheels instead it's totally swamped! What a mess, so much for their expert team analysing the picture I sent.
Their measurement system is at fault, it needs to include the width of the saddle and the pedals so that a fitted cover is possible.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Great product
April 27, 2021

Very impressed with this cover, very well made and prompt delivery

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
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Excellent!
April 26, 2021

I was a bit surprised to find that the products I ordered would be made and shipped from India, but overall the experience was good. The products are exactly as ordered, and tracking details were available early in the shipment process. It took about a week for the covers to get to FedEx, and a week for them to arrive in the UK. Overall I'm very satisfied with the experience and would definitely order again. Thanks.

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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Very pleased with our covers, great quality and fit much better than our previous ones with good zips. Delivery and customer care great kept informed on transport and delivery also good price.

Date of experience: April 26, 2021
GB
1 review
0 helpful votes
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Bad customer service
April 26, 2021
Updated review

Delivery 11 days late. This was a Birthday Present for our Grandson. Arrived 8 days late after his Birthday. Will never use this company again. Wrong address given to Delivery carrier FEDEX. When order eventually arrived. Package was very damaged, but thankfully contents ok.

Date of experience: April 26, 2021

Thank you
March 29, 2021
Previous review

Thank you

Date of experience: March 29, 2021