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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Great custom product (fire pit cover) at a good price, delivered on time. Very good communication. The website was very easy to use and the service was excellent.
No contact from them despite the order being 3 weeks late. I contacted them on several occasions
Really pleased with the quality, delivered when promised - good value for money. Very happy.
Covers were easy to order and they come in a range of fabrics and colours to suit your needs.
The estimated delivery was way off. They arrived about 16 days late and I had no communication from the manufacturer so I had to chase the order myself. Be useful if their system told them that a delivery date had been missed so that they could follow up with an email or telephone call.
Even though the company states UK I'm not convinced the covers are made here in the uk. I got an email from a US company about my order and the packaging also has import labels on it.
Bought this cover to go on top of my pergola it gives just the right amount of shade from the sun I can sit out in the afternoon without getting the full glare of the sun
Fast and efficient service, very quick to reply to my enquiries with polite and pertinent information. Will definitely use again and can recommend to anyone.
Great quality covers I'm really pleased if I had one negative it would be that I wish they had more colours to choose from. Saying that we are very happy with the service and they fit perfectly.
Great website to help with ideas and templates, followed up by a team who really want to get your order right (I was contacted for clarification and then provided a PDF design).
The covers have arrived and the material is very high quality and strong.
Really good super quick to order great you can have it custom made great customer service
Really good super quick to order great you can have it custom made
The replacement outdoor cushion covers were well-made and custom-fit perfectly. Delivery within two weeks. My only wish is that there were other colour options.
Shocking from start to finish (well almost as they put the wrong delivery address so not received item yet)
Order has taken over 3 months due to a design tram that can't understand my instructions due to language barrier
Really easy to do business with. The quality is higher than I expected. Nice pipping and hidden zippers.
Website was initiative and easy to use. Product seems of good quality and was manufactured to the correct size. Shipping took much longer than expected but that was down to FedEx
I am very pleased with our bespoke cover - we have a modular sofa, therefore off-the-peg covers were not going to work and we wanted something that was of good quality. The website was straightforward (although it could have been in metric) and the turnaround in getting it delivered was quick. We would certainly use Cover & All again.
I couldn't believe that after 6 measurements and a picture of my bike the mess that arrived for my birthday! I gave them a measurement of 31ins at the handlebar and they kept that width for the whole length of the cover. I paid £140 for a fitted cover which I expected would narrow at each end for the width of the wheels instead it's totally swamped! What a mess, so much for their expert team analysing the picture I sent.
Their measurement system is at fault, it needs to include the width of the saddle and the pedals so that a fitted cover is possible.
I was a bit surprised to find that the products I ordered would be made and shipped from India, but overall the experience was good. The products are exactly as ordered, and tracking details were available early in the shipment process. It took about a week for the covers to get to FedEx, and a week for them to arrive in the UK. Overall I'm very satisfied with the experience and would definitely order again. Thanks.
Very pleased with our covers, great quality and fit much better than our previous ones with good zips. Delivery and customer care great kept informed on transport and delivery also good price.
Delivery 11 days late. This was a Birthday Present for our Grandson. Arrived 8 days late after his Birthday. Will never use this company again. Wrong address given to Delivery carrier FEDEX. When order eventually arrived. Package was very damaged, but thankfully contents ok.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date