On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy website to use. Excellent quality cover, good value.
Fantastic service and great quality, would not hesitate to recommend
Fantastic service and great quality, would not hesitate to recommend
Easy to use web site, covers were made exactly to the size we needed. Thankyou for an excellent service
Great product and price, but why oh why so many sales emails AFTER I have already purchased? I will now be switching off all marketing contact emails
Excellent service providing fitted cover for my outside bar. The team requested photos and more specific dimensions to create a better fitting cover than I had originally asked for. The cover was delivered promptly within a few weeks.
The product was order then we got a email saying shipping was delayed to the 19th of April no product arrived check system no update about new delay. When I contacted them it was me doing the chasing, informed again products delayed, complained and ask for compensation or good will gesture but not interested finally came a week later. Will not use again
Very quick and efficient process. They fitted perfectly and I was very pleased with the quality of stitching especially the zips
Very quick and efficient process. Hope the goods will be as successful
Easy website to use, great follow up questions and the quality is perfect
I wouldn't describe it as an easy process.
Though the result is excellent. After several exchanges post ordering and photos We have Perfect fitting covers for my out door furniture. No need to take the cushions in each night. The Cover fits perfectly with them on. And in my opinion good value.
Communication was very very good. Would recommend to anyone. Product is amazing quality very very satisfied
I measured my furniture to the specifications they needed. It took no time at all to be made and delivered and it fitted perfect with a quality I actually wasn't expecting. I have since told other people I know about them.
I have just bought a new patio heater and wanted a cover for it.
I found this company on line the website was really easy to use I could up load the pictures and dimensions to get the right size.
I was really happy when it arrived, it fits perfectly and of good quality and price will definitely recommend and buy again. Thank you
Ordered no problems very good. Ordered by Xpress delivery for which I paid extra as wanted by a certain date. Had confirmation e mails then it did not arrive with no explanation. Contacted company told was still being manufactured, tried to blame COVID! They said would get expedited quickly within next 10 days! It was only when I asked that they then agreed to refund the Xpress delivery charge. When product did arrive was very good and very pleased
I wish I'd had all of our garden furniture covers made by these people. They are excellent and look to me like they will last a long time
They even arrived a week earlier than expected.
Fantastic. Highly recommended
Wish I never paid money for items as since march they have been coming now held up with the company you use to get them to your customers I feel very upset I don't think I will ever see them now I sit on furniture with now covers
The order was ok but had a slight problem when it arrived but this was remedied very quickly. They are beautifully made and good quality fabric.
So far so good very helpful and straightforward
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date