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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The custom covers are perfect! Great quality fabric
With piped edges, at a really competitive price - they look amazing! Only took a few weeks to arrive. Definitely recommend.
I ordered some cushions at the beginning of April I still haven't received them, I have had a email to say there's a delay! Hopefully they will arrive soon
Quite a sneaky company really, makes out there a UK company with a UK website. I ordered thinking I was shopping local. Turns out there an American company and produce their covers in India.
I have no problem with that but I specifically wanted to buy local.
Aside all that they got the size of my cover 2ft too small.
Very disappointed! No chance of a refund either. Definitely won't use again.
Great buying experience, easy to submit requirements. Great follow up after order placed to ensure all dimensions were correct. All good until product arrived both of which were too big. They are baggy so don't look great and also hold water after rain. Shame.
Not sure how good the product is as it was due on the 23/4/21, and as of the 3/5/21 it is still not here. At over £140 I expect better service. The web site leads you to believe it's a uk company, but it's actually made in India.
Easy to order. Regular updates. Quality is as expected and fit was spot on. Will definitely use again.
Good service, quality covers, no complaints. Very pleased and would recommend and defiantly use again.
I was extremely impressed by the care taken to get the measurements correct and the double-checking of the design. The facility for sending photographs gave me confidence that the designer had the particular challenges of its shape in mind. When I requested a small alteration to the design there was no quibble nor extra charge made.
Although delivery was not on the day originally stated, when I queried this I received a quick response and explanation which was acceptable. My items then arrived approx 10 days later. I am very happy with my new covers they fit perfectly and look lovely.
Good communication from start to finish very happy
Arrived much later than promised. No sizing on multiple covers that had been altered from bespoke submission. Don't appear waterproof and no stretch
Payment system doesn't work properly
Excellent service hope the product is as good as the service
Excellent service hope the product is as good as the service
Ok apart from: ups were awful - 3 different delivery times.
No videos showing the first erection with the canopy not yet fitted. Very difficult on the 9x3 model.
The cushion covers were absolutely perfect, just took longer for them to arrive than expected
Quality product. As expected. Whilst 5 stars I did think it took a little long to arrive, however I knew it would be worth it and it was. So worth the wait.
All very straight forward, received on time, and very pleased with the cover
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members