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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,524
value
72
shipping
73
quality
13,248
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14,792 reviews

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GB
1 review
0 helpful votes
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Cushion Storage Cover
May 5, 2021

Purchased a cover to go over our Large Cushion Storage (which was supposed to be waterproof). The cover fits perfectly and looks great, cannot recommend enough.

Date of experience: May 5, 2021
GB
1 review
0 helpful votes
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Good quality but slow
June 4, 2021

Even prior to the latest COVID impact to India - where the products are made- the website experience was poor, communications were confused and I had to chase to get them to even make. Took twice as long as promised at the outset - and even that initial timescale was longer than I wanted to ideally wait.

Date of experience: May 5, 2021
GB
1 review
0 helpful votes
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Unequal Grommet Spacing
May 5, 2021
Updated review

Straight forward enough, shipping seems a long time, but then it's a custom made item.
In fact, my tarpaulin arrived (from India) 10 days early - quicker shipping than some UK products! Well made, heavy duty material, EXCEPT that along the short edges, there are 2 spaces between grommets of around 570mm (their standard spacing is 600mm), and then 2 spaces of around 470mm. That's the only niggle for an otherwise excellent product and service.

Date of experience: May 5, 2021

Straight forward enough, shipping seems a long time,...
April 24, 2021
Previous review

Straight forward enough, shipping seems a long time, but then it's a custom made item.

Date of experience: April 24, 2021
GB
1 review
0 helpful votes
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Very Happy
May 5, 2021

Excellent service from start to finish, great communication

Date of experience: May 5, 2021
Washington
1 review
0 helpful votes
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Happy Customer
May 5, 2021

Ordering was very easy, they give me a date for delivery within days of receipt of order. Order arrived on that date. Product very good quality and a very happy customer.

Date of experience: May 5, 2021
GB
1 review
0 helpful votes
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Perfectly Made
May 5, 2021

The covers I received are very well made and fit perfectly.

Date of experience: May 5, 2021
GB
2 reviews
0 helpful votes
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Highly recommended
May 4, 2021

I have used cover & all on several occasions now and the products that are deliver are fantastic and everything I need and have asked for.
I would highly recommend!

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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Custom cover
May 4, 2021

Great engagement with the team. Delivered later than expected

Date of experience: May 4, 2021
Sweden
1 review
0 helpful votes
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Very well-made BBQ cover
May 4, 2021

We had a custom cover made for our BBQ - the measuring guide on the website was well written, and I appreciated the check-backs based on the photos I included to get the fit just right. The cover is very solidly built and survived 47kmph winds on its first outing!

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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New out door seat cushions
May 4, 2021
Updated review

Easy website, covers arrived and are perfect.
Will use again!

Date of experience: May 4, 2021

Easy to use
April 3, 2021
Previous review

Easy to use.

Date of experience: April 3, 2021
GB
1 review
0 helpful votes
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Appalling Service
June 3, 2021

Ordered Charcoal Grey Cushion Covers for outdoor seating, was given a 1 week delivery date, items failed to be delivered on time even after being reassured. Contacted Covers and All I was then told due to restrictions and the current Covid situation they where running behind on orders and that they would be despatched within the week. 2 weeks later still no covers! Contacted Covers and All once again to be told the same as before running late on orders, then was informed that the material for cushion covers is currently out of stock! The next day received an email stating that my order was being shipped. Received the covers and felt very disappointed! Colour received was not charcoal grey but a khaki green! Contacted Covers and All and there response was that the covers are charcoal grey, when they are clearly not and the fault was entirely mine. Currently trying to get my money back, via credit card company and small claims court under the Sale of Goods Act. DO NOT USE APPALLING CUSTOMER SERVICE!

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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Top quality and service
May 4, 2021

I ordered a cover for our new semi circular garden sofa. Despite the irregularity of the shape, I found the ordering process and assistance in providing critical dimensions, fairly simple. Where there was any doubt on the manufacturers they asked for clarification. When the covers arrived exactly on the given date, they fitted absolutely perfectly, looked good and such that I have now ordered more for our other furniture.

Date of experience: May 4, 2021
GB
1 review
0 helpful votes
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Real quality!
May 3, 2021

Very happy with product and the customer service was brilliant to sent me needs.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Excellent service, checked and double checked all measurements before completing my order, once satisfied i received my cover promptly and it fits perfectly.
Thanks to all at Cover & All Uk.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Delivered ahead of schedule. Beautifully packaged. Being made to measure meant we could get exactly what we needed to protect our hand built gazebo in the winter months with out spoiling its appearance.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Garden chairs
May 3, 2021

Excellent service absolutely delighted with quality of my new covers x garden furniture looks like new

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Fantastic quality seat covers fit perfectly g
June 2, 2021
Updated review

Great service
Easy smooth transaction
Only place that could sort my problem.

Date of experience: May 3, 2021

Fantastic quality seat covers fit perfectly g
May 3, 2021
Previous review

Great service
Easy smooth transaction
Only place that could sort my problem.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Really good quality covers
May 3, 2021

Really pleased with the covers and they were made very quickly

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Fire pit cover.
May 3, 2021
Updated review

Hope it's as good as it looks on line!
Great service. Excellent product.
Fits perfectly!

Date of experience: May 3, 2021

Hope it's as good as it looks on line!
April 7, 2021
Previous review

Hope it's as good as it looks on line!

Date of experience: April 7, 2021
GB
1 review
0 helpful votes
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Seat cushion cover
May 3, 2021
Updated review

Straight forward ordering process but confusion over delivery timings following conversation with customer services

Date of experience: May 3, 2021

Straight forward ordering process
March 20, 2021
Previous review

Straight forward ordering process.

Date of experience: March 20, 2021