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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Purchased a cover to go over our Large Cushion Storage (which was supposed to be waterproof). The cover fits perfectly and looks great, cannot recommend enough.
Even prior to the latest COVID impact to India - where the products are made- the website experience was poor, communications were confused and I had to chase to get them to even make. Took twice as long as promised at the outset - and even that initial timescale was longer than I wanted to ideally wait.
Straight forward enough, shipping seems a long time, but then it's a custom made item.
In fact, my tarpaulin arrived (from India) 10 days early - quicker shipping than some UK products! Well made, heavy duty material, EXCEPT that along the short edges, there are 2 spaces between grommets of around 570mm (their standard spacing is 600mm), and then 2 spaces of around 470mm. That's the only niggle for an otherwise excellent product and service.
Straight forward enough, shipping seems a long time, but then it's a custom made item.
Ordering was very easy, they give me a date for delivery within days of receipt of order. Order arrived on that date. Product very good quality and a very happy customer.
I have used cover & all on several occasions now and the products that are deliver are fantastic and everything I need and have asked for.
I would highly recommend!
We had a custom cover made for our BBQ - the measuring guide on the website was well written, and I appreciated the check-backs based on the photos I included to get the fit just right. The cover is very solidly built and survived 47kmph winds on its first outing!
Easy website, covers arrived and are perfect.
Will use again!
Ordered Charcoal Grey Cushion Covers for outdoor seating, was given a 1 week delivery date, items failed to be delivered on time even after being reassured. Contacted Covers and All I was then told due to restrictions and the current Covid situation they where running behind on orders and that they would be despatched within the week. 2 weeks later still no covers! Contacted Covers and All once again to be told the same as before running late on orders, then was informed that the material for cushion covers is currently out of stock! The next day received an email stating that my order was being shipped. Received the covers and felt very disappointed! Colour received was not charcoal grey but a khaki green! Contacted Covers and All and there response was that the covers are charcoal grey, when they are clearly not and the fault was entirely mine. Currently trying to get my money back, via credit card company and small claims court under the Sale of Goods Act. DO NOT USE APPALLING CUSTOMER SERVICE!
I ordered a cover for our new semi circular garden sofa. Despite the irregularity of the shape, I found the ordering process and assistance in providing critical dimensions, fairly simple. Where there was any doubt on the manufacturers they asked for clarification. When the covers arrived exactly on the given date, they fitted absolutely perfectly, looked good and such that I have now ordered more for our other furniture.
Very happy with product and the customer service was brilliant to sent me needs.
Excellent service, checked and double checked all measurements before completing my order, once satisfied i received my cover promptly and it fits perfectly.
Thanks to all at Cover & All Uk.
Delivered ahead of schedule. Beautifully packaged. Being made to measure meant we could get exactly what we needed to protect our hand built gazebo in the winter months with out spoiling its appearance.
Excellent service absolutely delighted with quality of my new covers x garden furniture looks like new
Great service
Easy smooth transaction
Only place that could sort my problem.
Great service
Easy smooth transaction
Only place that could sort my problem.
Hope it's as good as it looks on line!
Great service. Excellent product.
Fits perfectly!
Hope it's as good as it looks on line!
Straight forward ordering process but confusion over delivery timings following conversation with customer services
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date