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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Very poor. I thought I was in safe hands by the look of the website.
Very poor. I thought I was in safe hands by the look of the website.
Very thorough process with the supplier double-checking each measurement before completing the items. The product itself (cover max for table and l-shaped chairs) is excellent quality.
Custom cover at a fraction of the price that the fire brand were selling. Excellent quality.
Quite easy to use but we were using metric measurements to start which was a bit confusing
Quite easy to use but we were using metric measurements to start which was a bit confusing
Great products. Excellent quality. Good customer care. My products were about 3 weeks late, but they did speed up the order and they are made in India (were the pandemic is currently raging.)
Worth the wait though.
Excellent. Perfect for bespoke matching covers. Proactively advised of order progress & delivery status.
I ordered covers for our garden furniture and thought I was supporting a British business. I am also concerned about the carbon footprint about products that I order. I was dismayed to find, that when my covers arrived after considerable delay, they arrived with a cargo sticker from an Indian airport. In their FAQ, if you dig for the information, it says the covers are designed in the US and manufactured in India. If you want to support a British business during Covid and you want your products on time and you don't want a massive carbon footprint attached to what you buy, then don't buy from here.
Easy to order and good quality products. However, delivery date was 5 days later than confirmed.
Received my replacement covers and was blown away by the quality of the material and the workmanship. So much so that I decided to order again to cover another patio furniture set. Excellent price made the whole experience one I would recommend very highly.
All seems very straightforward, easy to follow instructions and website works very well.
Disconnected twice from agent queue after holding for over 10 minutes just as you get to number one.
Add on to order cannot be priced until "production team" see the order but have to pay for basic order in the first place then pay for extras had to be done by phone with USA. Without add on of zips order would be useless to me. Unhelpful and "clunky" administration. Delivery dates not met and order £400 plus.
Disconnected twice from agent queue after holding for over 10 minutes
Add on to order cannot be priced until "production team" see the order but have to pay for basic order in the first place. Without add on of zips order would be useless to me. Unhelpful and order £400 plus
I was quite nervous as I was spending quite a lot of money and hadn't bought a swatch to check material. I then worried about my measurements, but everything has been fantastic! I am so pleased with the end result! The material is great, the zips, chunky and very professional looking. Piping around the edge of my cushions also looked amazing.
Easy to use website. I am quite nervous of what the material will be like and if my measurements are correct but I am going ahead due to customer reviews.
Excellent - easy website
Ordered sizes and colour
All turned up flat packed
All fitted perfectly - great quality
Very good at communicating, will use them again. Great covers.
Very easy ordering process and we just love the covers so much better than the originals
So far an amazingly easy process. I thought I was going to have to try to make a cover myself so was very pleased to find a company who custom make. Hope I will be as pleased when it arrives and it is easy to put on & take off, and the dog can't tear it!
Cover has arrived and it's brilliant! It fits perfectly & does exactly what I wanted of it. My only little grumble is that it arrived about 10 days after the date they had given for delivery. When I enquired I discovered was being made in India. Delay was very understandable as they were experiencing awful problem with Covid.
So far an amazingly easy process. I thought I was going to have to try to make a cover myself so was very pleased to find a company who custom make. Hope I will be as pleased when it arrives and it is easy to put on & take off, and the dog can't tear it!
Items arrived a completely different colour to the shown colour on website. Struggled to get hold of anyone in customer service and when we did we were redirected to an email address. There was no offer/negotiation to be had to help sort the issue. All emails were automated. Wouldn't waste my time with them again.
Items arrived a completely different colour to the shown colour on website. Struggled to get hold of anyone in customer service and when we did we were redirected to an email address. There was no offer/negotiation to be had to help sort the issue. All emails were automated. Wouldn't waste my time with them again.
Easy to order. The covers produced are very well made from good quality fabric.
Good waterproof fabric. One brass ringlet missing and a little oversized. Ideally a draw string would have been provided. Delivery took longer than expected but we didn't realise it would be shipped from India.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date