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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,524
value
72
shipping
73
quality
13,248
This company responds to reviews on average within 0 days

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14,792 reviews

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GB
1 review
0 helpful votes
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No Communication
June 5, 2021
Updated review

Very poor. I thought I was in safe hands by the look of the website.

Date of experience: May 6, 2021

No Communication
May 30, 2021
Previous review

Very poor. I thought I was in safe hands by the look of the website.

Date of experience: April 30, 2021
GB
1 review
0 helpful votes
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Excellent quality
May 6, 2021

Very thorough process with the supplier double-checking each measurement before completing the items. The product itself (cover max for table and l-shaped chairs) is excellent quality.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Excellent
May 6, 2021

Easy to order custom size and great fast delivery.
Most importantly, very pleased with the cover, thank you!

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Outdoor gas fire cover
May 6, 2021

Custom cover at a fraction of the price that the fire brand were selling. Excellent quality.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Quite easy to use but we were using metric measurements to start which was a bit confusing

Date of experience: May 6, 2021

Quite easy to use but we were using metric measurements...
April 15, 2021
Previous review

Quite easy to use but we were using metric measurements to start which was a bit confusing

Date of experience: April 15, 2021
GB
1 review
0 helpful votes
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Great products. Excellent quality. Good customer care. My products were about 3 weeks late, but they did speed up the order and they are made in India (were the pandemic is currently raging.)
Worth the wait though.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Excellent. Perfect for bespoke matching covers. Proactively advised of order progress & delivery status.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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I ordered covers for our garden furniture and thought I was supporting a British business. I am also concerned about the carbon footprint about products that I order. I was dismayed to find, that when my covers arrived after considerable delay, they arrived with a cargo sticker from an Indian airport. In their FAQ, if you dig for the information, it says the covers are designed in the US and manufactured in India. If you want to support a British business during Covid and you want your products on time and you don't want a massive carbon footprint attached to what you buy, then don't buy from here.

Date of experience: May 6, 2021
GB
1 review
0 helpful votes
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Delivery time delay
June 5, 2021
Updated review

Easy to order and good quality products. However, delivery date was 5 days later than confirmed.

Date of experience: May 6, 2021

Easy to order
April 17, 2021
Previous review

Easy to order

Date of experience: April 17, 2021
GB
1 review
0 helpful votes
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Superb quality at a great price.
May 6, 2021
Updated review

Received my replacement covers and was blown away by the quality of the material and the workmanship. So much so that I decided to order again to cover another patio furniture set. Excellent price made the whole experience one I would recommend very highly.

Date of experience: May 6, 2021

All seems very straightforward, easy to follow instructions...
April 6, 2021
Previous review

All seems very straightforward, easy to follow instructions and website works very well.

Date of experience: April 6, 2021
GB
1 review
0 helpful votes
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Administrative difficulties
June 5, 2021
Updated review

Disconnected twice from agent queue after holding for over 10 minutes just as you get to number one.
Add on to order cannot be priced until "production team" see the order but have to pay for basic order in the first place then pay for extras had to be done by phone with USA. Without add on of zips order would be useless to me. Unhelpful and "clunky" administration. Delivery dates not met and order £400 plus.

Date of experience: May 6, 2021

Disconnected twice from agent queue after holding for...
April 19, 2021
Previous review

Disconnected twice from agent queue after holding for over 10 minutes
Add on to order cannot be priced until "production team" see the order but have to pay for basic order in the first place. Without add on of zips order would be useless to me. Unhelpful and order £400 plus

Date of experience: April 12, 2021
GB
1 review
0 helpful votes
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Super pleased
May 5, 2021
Updated review

I was quite nervous as I was spending quite a lot of money and hadn't bought a swatch to check material. I then worried about my measurements, but everything has been fantastic! I am so pleased with the end result! The material is great, the zips, chunky and very professional looking. Piping around the edge of my cushions also looked amazing.

Date of experience: May 5, 2021

Easy to use website
April 6, 2021
Previous review

Easy to use website. I am quite nervous of what the material will be like and if my measurements are correct but I am going ahead due to customer reviews.

Date of experience: April 6, 2021
GB
1 review
0 helpful votes
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Job well done
May 5, 2021
Updated review

Excellent - easy website
Ordered sizes and colour
All turned up flat packed
All fitted perfectly - great quality

Date of experience: May 5, 2021

Excellent
April 17, 2021
Previous review

Excellent - easy website

Date of experience: April 17, 2021
GB
1 review
0 helpful votes
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Very good at communicating, will use them again. Great covers.

Date of experience: May 5, 2021
GB
1 review
0 helpful votes
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Custom cover
May 5, 2021

Good quality product with useful add-ons. Easy to use website.

Date of experience: May 5, 2021
GB
1 review
0 helpful votes
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Excellent product
May 5, 2021

Very easy ordering process and we just love the covers so much better than the originals

Date of experience: May 5, 2021
GB
2 reviews
2 helpful votes
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Brilliant garden sand pit cover
May 5, 2021
Updated review

So far an amazingly easy process. I thought I was going to have to try to make a cover myself so was very pleased to find a company who custom make. Hope I will be as pleased when it arrives and it is easy to put on & take off, and the dog can't tear it!
Cover has arrived and it's brilliant! It fits perfectly & does exactly what I wanted of it. My only little grumble is that it arrived about 10 days after the date they had given for delivery. When I enquired I discovered was being made in India. Delay was very understandable as they were experiencing awful problem with Covid.

Date of experience: May 5, 2021

So far an amazingly easy process
April 12, 2021
Previous review

So far an amazingly easy process. I thought I was going to have to try to make a cover myself so was very pleased to find a company who custom make. Hope I will be as pleased when it arrives and it is easy to put on & take off, and the dog can't tear it!

Date of experience: April 12, 2021
GB
1 review
0 helpful votes
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Awful experience. Avoid
June 4, 2021
Updated review

Items arrived a completely different colour to the shown colour on website. Struggled to get hold of anyone in customer service and when we did we were redirected to an email address. There was no offer/negotiation to be had to help sort the issue. All emails were automated. Wouldn't waste my time with them again.

Date of experience: May 5, 2021

Awful experience. Avoid
June 4, 2021
Previous review

Items arrived a completely different colour to the shown colour on website. Struggled to get hold of anyone in customer service and when we did we were redirected to an email address. There was no offer/negotiation to be had to help sort the issue. All emails were automated. Wouldn't waste my time with them again.

Date of experience: May 5, 2021
GB
1 review
0 helpful votes
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Excellent quality custom cushion covers
May 5, 2021
Updated review

Easy to order. The covers produced are very well made from good quality fabric.

Date of experience: May 5, 2021

Easy to order
April 1, 2021
Previous review

Easy to order

Date of experience: April 1, 2021
GB
1 review
0 helpful votes
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Good fabric
June 4, 2021

Good waterproof fabric. One brass ringlet missing and a little oversized. Ideally a draw string would have been provided. Delivery took longer than expected but we didn't realise it would be shipped from India.

Date of experience: May 5, 2021