On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
We went for the sand colour and we are very happy with the way it looks. It makes our tired old furniture look good as new. The material is really hard wearing yet comfortable to sit on. Zips are high quality so easy to put on and to take off if needed.
The team really made the effort to understand the dimensions of my firepit which is a very unusual and unique shape. Product is a good quality and looks built to last.
Great idea and easy to use website. Cover & All went the extra mile to make sure that my cover would fit correctly, asking for more dimensions and detail. The cover fits very well and I would be happy to recommend them to anyone.
Our new covers came and fitted perfectly. They were easy to fit on to our old seat cushions. It's a great way to spruce up tired seats in the garden. We would highly recommend this company - very happy customers!
Gorgeous covers for my outdoor furniture, my garden now looks as though it should be in a magazine
Easy measurement. Easy ordering. Fantastic delivery covers arrived fitted perfectly and the free airbag works wonders
You have asked us to review your product and services. We were due to receive our product a week ago and it did not turn up. There was no email or apology explaining the delay. We had hoped to have the product for an event so it was extremely disappointing to be let down. On enquiry we were informed that there had been a delay but didn't explain why and that we will receive it next week - a week later than guranteed.
We were offered a 10% discount which is appreciated but have yet to receive that refund either.
Not the best start for new customers.
You'll not regret buying these covers. They are of superb quality and fitted perfectly to the exact dimensions I supplied.
These covers won't be needing replaced for a long time to come (unlike many other inferior quality ones I have had in the past.
Sort it out, sending review emails, when it's now 2weeks since I should have received it, and I have no idea when it will arrive. Ridiculous
Two orders placed a week apart. 1st order was urgent so paid £18.95 for express delivery at the end of April. Order wasn't despatched until May and is now held up at customs and I still don't have it. 2nd order arrived promptly which ironically was free delivery! They refunded me the express delivery postage after 3 attempts but I'm still waiting for the covers.
Great communication throughout the order, really pleased with the quality of the seat covers
I was very anxious about getting the measurements right and explaining what I wanted, but I needn't have worried. The cover is a perfect fit, unlike the old one which has never been right. And it arrived a lot sooner than I expected!
I was initially very impressed with the site and then I ordered. The delivery date of one week after ordering gave me confidence. Nearly 2 months later I still have no goods. They are being made and shipped from India and the company are actually in the US. My goods were promised on several missed delivery dates. Finally received tracking a week ago but the delivery date was missed. I am expecting them next week but have not got a lot of confidence in this.
Product seems very good quality. Excellent fit. Very happy. Order was slightly delayed but in current circumstances totally understandable.
We have ordered many different items for our outside kitchen and they have communicated on each and delivered promptly. The quality appears to be very good
Easy ordering, wide variety of choice, very good quality and the fit was perfect. The delivery time was longer than expected otherwise perfect
Easy ordering, wide variety of choice of cushion, seems good quality
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date