Cover & All UKReviews 14,170

I ordered the items on the 6th April with an expected delivery date of the 19th April. I heard nothing and when tracking just said on production. After chasing twice I was told there was a delay and eventually my items were dispatched and received on the 5th May.
I am very pleased with the product, it is made well, fits perfect and looks nice.

A little longer wait than expected until I realised that although it is a uk company the items were shipped from Mumbai

I am very pleased with the made to measure cushion covers I received. Great quality, fitted perfectly and great value. Will definitely recommend this service

Good communication, great to have a tailor-made product. Good quality.

I am very happy with the cover, and communications

It took over 6 weeks to receive my cover and when I got in contact with them it was a different excuse each time... covid, changed supplier, out of stock etc etc

Easy to order, process made very easy to measure etc.

I was able to finally complete my order after email communications with the sales team, who were very helpful.

My order should have arrived 15th April it didn't come till 10th May. This wasn't really acceptable.
I thought the logo would have been bigger and it really looks stupid.
The cushions themselves are of good quality, but it doesn't make up for the disappointment

Covers arrived a little later than expected but we were very pleased with the quality and finish when they got here.

Absolutely awful. Promised these covers by the end of April, still not turned up, if I send emails they just come back saying the address doesn't exist

Really bad service. They don't believe you. They keep asking for photos and measurements and photos again an again to validate your complaint. Shoddy workmanship. Pretend they are in England but are in India. Use at your peril.

Extremely long delivery time, not even here yet! So what else do you need to know?

We were extremely dissatisfied in the way you dealt with your customer relations. It felt like we were talking to a call centre when I needed to talk directly to the manufacturer. I found the whole experience very frustrating and was continually bombarded with promotional adverts which on a number of occasions got muddled with important information sent by your team about my cover which delayed the delivery by months.

Paid in full and got Ben delivery date but nothing. Rang and they gave me a 2nd date but still not delivered. I am really furious.

Easy ordering process, custom made, fits like a glove, fantastic quality

I have had 4 delivery dates now, each changed on the eve of delivery!
Customer service full of excuses but no offer of compensation, items still not arrived!

Covers and All were very good keeping me up to date on my order until it was due to be shipped. They gave me a tracking number with the date and estimated time. This came and went. Now three days over expected delivery with no new date for delivery. I have been in a virtual conversation with them and they said leave it with them. Still waiting for for an update. Not impressed.