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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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The covers took a long time to arrive but I had email updates so I knew they were delayed.
When the covers arrived they were of excellent quality, seem very well made with sturdy zips.
I just need some good weather to use my outdoor cushions!
Disappointed after a long wait to find sail received with wrong dimensions and imperfect finish ( run in stitching mid sail
Order in April and given a date of 5 May. Contacted them on the 3rd May as hasn't received any shipping details and told date had changed and apparently everyone got an e-mail but someone had forgotten me. Also product comes from India so if you live in Northern Ireland expect to be told of delays but that doesn't bother shipping company who delivered on the wrong day. They told me Wednesday but I knew I would be out so changed in to Thursday but they still delivered on the Wednesday. Just fortunate I was in.
Good website and explanations, lost all my measurements once though.
The company pretend to be in the UK but are not. The cover is made in India and all emails and calls seemed to be from India with poor English in them. They should not say they are a UK company.
Delivery was delayed and I received conflicting emails about delivery dates. The cover, when it arrived, fitted well. Have yet to try it outside.
Good website and explanations, lost all my measurements once though.
Clear and easy site to use. Quality products. Good communication. Would recommend and will be using again.
Easy site to navigate & order. Emails received informing the status of the order from the beginning of the process to the delivery. Hung the covers around two sides of the patio, sizes exact as ordered. Very pleased with the covers. Will be ordering more to surround the whole of the patio.
I am Giving for 4 stars because the delivery time was too long, and also not much updating so I have two call to find out about the delivery date, I am not sure I have chosen the right buttons to secure the covers, and I asked for advice but that was also not answered. I hope this is not gonna blown away if it's really windy.
I received the covers and I am happy with the quality let's hope this keep good with time..
Very easy to use this website
I had to wait longer than originally quoted due to the material not being in stock but when my covers arrived they were top quality and I was very satisfied.
I couldn't be more pleased with my outdoor sofa cover, bit nervous as I had to submit the measurements myself, but it fits fine, great quality good weight and very well made, I couldn't be happier
Ordering was easy, I was kept up to date on progress and when the covers arrived they were of good quality and I am confident that they will last. Lovely colour too.
Thank you!
Great product, just took a bit of time to get the drafts all sorted for the design.
I was a little wary when I read some of the reviews but the website is excellent and I decided to go ahead anyway. The fact that this product is made and shipped from India was one of my concerns particularly with the Covid crisis which is engulfing the country. The product arrived only 5 days later than the first estimated date and I was able to track its progress. The product itself is excellent quality, heavy duty, fits well and I'm sure will be effective and durable.
Paid nearly £80 for a cover when I thought it included the full cushion.
Poorly worded!
Ordered waterproof cushion covers for garden furniture & very happy with the quality of the covers & perfect measurements... would definately recommend this Company!
Easy transaction and look forward to receiving our order
Very smooth ordering and kept up to date throughout design and delivery process
Second order placed, easy to place. Quality of first order very good
Second order placed, easy to place. Quality of first order very good
Would definitely purchase again, however I would improve your packaging as the product was severely creased which I'm hoping comes out once stretched. Overall good quality.
Ordered on 02/04/21 - meant to be delivered 26/04/21 to get a text that they couldn't get hold of the material for the cushion cover about a day before it was meant to be delivered... I'm now still waiting for the product!
No problems at all
Excellent product hopefully protect our furniture for the future
The covers were great quality and good value for money. There was a delay of a few weeks, which if I'd been informed about this, rather than having to phone up to enquire, I would have given 5 stars
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date