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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Our custom made cover for our patio table is excellent - good quality and well made. However it was delivered over a week later than promised and we received no communication or advice as to the reason for the delay. That was disappointing.
Easy to use website. Clear description of product I was looking at.
Easy to use website. Clear description of product I was looking at.
Very good service- thank you. Hello, I made a steel frame and needed a black mesh for it to use as a garden/ patio windbreaker and it arrived a couple of days ago ( earlier than I expected) and it's very good quality
Exactly what I wanted- Many Thanks.
I use the chat to help with measurements, I've got a quick response, was very friendly.
I've got my purchase in less than a week despite the fact that I didn't pay for the premium delivery to get my product early!
Product looks even better than the pics on the website. Highly recommend this company
Seems pretty straightforward, but I have a track record of ordering incompetence.
I recently bought 3 tuff covers, quality was fine, but the colour of two was wrong (I subsequently discovered that the error was mine. In my defence, an alteration to the order apparently reset the colour option and I hadn't noticed). My complaint email elicited no response whatsoever.
Despite this, I decided to order a small table cover. Despite the available discount I considered the price a little high, so didn't complete the order. This resulted in a number of follow-up emails, encouraging me to complete. After some days I received a further email offering a further 10% discount to complete the order, so went ahead. At the point of purchase the £55 became the original £62, but too late to stop.
So, a call to 'Rajah' on the UK number to cancel. However, he offered to place the order payment on hold, to seek to sort out the issue and to respond within 24 hours
48 hours later, no call, and the purchase has gone through. At the undiscounted price.
Not a vast sum in the scale of things, but demonstrative of a poor attitude and business philosophy.
Seems pretty straightforward, but I have a track record of ordering incompetence.
Exceeded my expectations, great quality.
Bit of a wait but in current circumstances to be expected.
I am very impressed with the custom bench covers I ordered. They came later than expected but can't complain as it was probably due to the pandemic in India. They fit beautifully on the custom made foam I ordered from another supplier (eFoam). Only improvement I suggest is to allow users to enter their measurements in cm.
Hello Alex. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom mattress covers!
Please accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire. Thank you for bearing with us and giving us the opportunity to delight you with our product. We are grateful for your patience and understanding.
With regard to the measurements, to keep things simple (and also match the unit used on our machines), we use only one measurement unit for any product. You can certainly measure your article in mm, but will need to enter the sizes in inches. To quickly and accurately convert mm to inches, simply follow this example to look it up on Google or Bing:
Convert 1000 mm to inches
Note that the product page accepts decimal points. To be extra sure, you can mention the exact measurement (in your preferred unit) in the notes section. We will verify that the conversion to inches is correct. Our support team is also available 24x7 on phone and chat to assist you with any questions you may have.
Very dissatisfied ordered a triangle shade
And received a Y shape which is nearly half
The material
Hello Russell. We are sorry to note your disappointment.
However, we have worked hard to make the order process as transparent as possible. The product page has several example pictures of the basic shape of the sun shade.
Each product is handcrafted by meticulously follwing the measurements provided. We ship hundreds of custom products each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.
Your order confirmation email lists the measurements you provided. Kindly compare the measurements with the product you have received. If you find any discrepancies, please take a picture of the product showing the incorrect measurement using a tape measure and email us at feedback@coversandall.com.
Payment seemed clunky. I had to change search engine.
Purchase based on promise of delivery date, 5th May. Subsequent forecast of delivery by 5th provided on 6th! Tracker forecast also not achieved. Eventually delivered on 13th May!
Hello Wilfred. Thank you for your feedback.
We are sorry to learn that you faced issues while completing the payment for your order. We accept all major credit cards (Visa, Mastercard, American Express and Discover), in addition to PayPal. In such cases, it is best to contact your bank first to inquire why the transaction did not go through. If there is a specific error message, you can also share it us at feedback@coversandall.com so that our technical team can investigate.
The delivery date on your order is indeed 5 May. Regrettably, due to unexpected production issues your order was shipped late, on 6 May, and further delayed in transit. We understand how this can be disappointing and apologize for the inconvenience.
We trust that you are happy with your table chair set cover. If there is anything else we can assist you with, please feel welcome to reach us via our 24x7 phone or chat helpline.
Payment seemed clunky. I had to change search engine.
I would have liked 20% discount but did not receive an email. Can I have this off my next order as I have 2nd table to cover.
I would have liked 20% discount but did not receive an email. Can I have this off my next order as I have 2nd table to cover.
I was researching a cover for a bench which I use (out of doors) for potting up hanging baskets and pots, large and small. I duly measured the item, but was impressed by a couple of requests for confirmation of the measurements, plus a couple more photos. This was time well spent as the cover, (once I had worked out front and back) fits the potting bench like a second skin. Well made of robust material, I shall definitely looking to order more covers for outdoor furniture including a large ‘swing' chair - for two people.
Excellent service! Made cover to fit dart board case perfectly. Good value and communication.
Manufactured in India - no problem. Shipped from India meant a three week delivery lead time - I can live with that. However, was not delivered and I only received an explanation when I emailed to chase up about three days after due date. Company explained they had supply chain issues, and item was finally delivered after another two weeks' delay.
Product (outdoor cushion cover) was fine, but I suggest only place an order if you're prepared to wait several weeks before delivery.
Hello Steven. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cushion cover.
Please accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. Nevertheless, we assure you we are hard to work at resolving these issues so that we can return to meeting timelines on all orders.
Thank you for bearing with us and giving us the opportunity to delight you with our product. We are grateful for your patience and understanding.
Incredible value for money and they look excellent. Requested Velcro ties to roll up the sides which were also fitted. At no extra charge. Fantastic serv- thank you
Hello Paul. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cover!
It seems you have inadvertently selected 2 star (poor) as the overall rating. We request you to update the rating accordingly.
If you do have any concerns, please feel welcome to contact us at feedback@coversandall.com. We will be happy to assist you.
Great communication to check on my measurements which did indeed need changing! Good turnaround time and the cover was well packaged and much better quality than I expected in comparison to normal furniture covers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anthony. We apologize if our support has not met your expectations. We have investigated each of your concerns and would like to offer our humble inputs:
1. Incorrect colour (your previous order CUK4000034528) and no response
Per your order confirmation email, one cover was ordered in black and the other two in grey. Our product pages are dynamic since the price is updated instantly based on the selections you make. Each fabric has its own distinct colour range and pricing, thus if you select one fabric and colour, then click on a different fabric, the values (both pricing and colour) will reset to the default for that fabric.
As requested by you in your email, our support team did set up a call back instead of replying to the email. Unfortunately, the call back request was overlooked due to a manual tagging error by the associate. Please accept our sincere apologies for this lapse. Appropriate feedback has been shared with the team in this regard.
2. Price changed at the point of purchase
Our pricing is fully transparent and a change at the moment of purchase (checkout) is not possible unless you change product options or upgrade the shipping method. A billing summary is shown during checkout along with the shipping fee based on the method you select - and this is the only price you pay.
3. The purchase went through at the undiscounted price
All our orders are pre paid; the purchase went through when you submitted your payment details and clicked on PLACE ORDER. Also, your order confirmation email shows that the CART10 code was indeed applied, with the promised 10% being deducted from your subtotal.
We have reviewed the phone conversation with our associate; the promise was not to put the payment on hold - not possible because payments are made online and processed instantly when you place your order - but to put your ORDER on hold so that if the additional 10% could not be offered we would still be able to cancel your order since you did not wish to buy the product at that price. The associate did place your order on hold as promised.
From your subsequent conversations we understand that you were expecting 20% discount (the original 10% plus the 'extra' 10%). The "extra 10%" email clearly states "This offer cannot be combined with any other offer or previous orders." Furthermore, we often have multiple active promotions, and since most of these have an expiry date, discount codes are not 'saved' in your cart. Nevertheless, for your satisfaction we did approve the additional 10% on your order and processed the refund for the difference.
4. Call back was promised but not made
We see that our associate did call you back on 17 May after receiving approval for the additional 10%. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. However, we apologize for failing to call back within the promised 48 hours.
While we realize the above information may not fully alleviate your dissatisfaction, we sincerely hope it provides you a little more insight into our business practices and our focus on customer satisfaction. Should you wish to share additional thoughts or concerns, please feel welcome to write to us at feedback@coversandall.com.