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S C.

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Experience: Home & Garden

Member since May 2021

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1 Review by S

6/6/21
Verified site experience

Manufactured in India - no problem. Shipped from India meant a three week delivery lead time - I can live with that. However, was not delivered and I only received an explanation when I emailed to chase up about three days after due date. Company explained they had supply chain issues, and item was finally delivered after another two weeks' delay.

Product (outdoor cushion cover) was fine, but I suggest only place an order if you're prepared to wait several weeks before delivery.

Order was not delivered and I only received an explanation when I emailed to chase up, about three days after due date. Company explained they had supply chain issues, and item was finally delivered after another two weeks' delay.

Product (outdoor cushion cover) was fine, but I suggest only place an order if you're prepared to wait several weeks before delivery.

Reason I chose this business:

Custom size option.

Reason I chose this product:

For outdoor daybed cushion.

Service
Quality
nishants25
BannerBuzz R. – Cover & All UK Rep

Hello Steven. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cushion cover.

Please accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. Nevertheless, we assure you we are hard to work at resolving these issues so that we can return to meeting timelines on all orders.

Thank you for bearing with us and giving us the opportunity to delight you with our product. We are grateful for your patience and understanding.

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