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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Very pleased with the quality of the made to measure outdoor cushion covers. There was a slight delay and the goods were delivered slightly later than expected, but well worth the wait.
The product I ordered seems to be reasonably good quality in line with the price paid.
The whole process took weeks and it was delivered 3 days after the estimated delivery date.
I doubt I will order from coversandall again, not because of the product but due to the lead time, it's just too long.
Ordered made to measure table and chair covers but realised after placing the order that my colour and fabric wasn't the same for both. Phoned the number given and it was promptly answered and she very quickly resolved the problem. I even got a refund as one original cover was more expensive. The delivery date was accurate and tracked easily. Very pleased with all items.
Absolutely delighted with our fire pit cover fits like a glove and extremely good quality at a very reasonable price.
I ordered a cover for my external bar and coverall were very accommodating
The drawings were easy to understand and easy to add the dimensions to.
A very easy process to order a made to measure cover for anything you want.
I will certainly be using this service again
Ordered a custom size shade sail. Asked for help from the customer service team on measuring up as the site suggested. The guy was useless, just kept sending me the instructions but didn't answer any of my follow up questions.
When it arrived the colour of the sale wasn't as described, ordered the beige but what arrived was a lot darker than on the images shown and closer to brown.
Easy to use website and great quality product. Only thing I'd change is Velcro loops on the cushion covers as an option and possibly slightly faster delivery but was well worth the wait.
Very pleased with the replacement cushion covers for our Rattan Furniture. Has given it a new lease of life.
Ordered replacement rattan cushion covers, although we could not find an exact match for our original covers these were good enough.
The initial ordering experience was thorough and satisfactory. However, on (eventual) arrival the covers were incorrectly sized, despite several design confirmations and therefore did not fit the previously constructed seating. Nor was it possible, or viable, to add an extra layer of internal foam to correct the mistake.
Was easy to order the size I required.
I made a schoolboy error and shrunk my covers so measured using the website guidance and I am completely delighted with them they fit perfect and excellent material. Only downside was they took longer than initially stated but overall worth the wait and would definitely use again. Customer services more than happy to keep me updated. Thank you highly recommended :)
Good idea uploading a picture of the chair. The covers fit perfectly
Good idea uploading a picture of the chair
Promised delivery on 12 th May after waiting nearly a month, still haven't received order.
Also promised refund on delivery cost haven't received that either
I was looking for some covers for our pallet furniture (2 chairs and 1 table) howevet I couldn't find any anywhere other than I'll fitting generic covers which would no doubt rip and tear and wouldn't t look the part so I found cover & all. Yes you can buy cheaper covers elsewhere however I guarantee they will not fit like these. The process was very easy, send in the measurements, receive confirmation with a plan of your item, give the go ahead and that's it. I received the covers within a few weeks and they are a perfect fit and seem to be very durable material so I expect these to last a long time. Definitely recommend.
I am over the moon with my covers. Arrived on time, perfect fit and customer service is second to none.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date