Cover & All UKReviews 14,170

Better than any I have seen, a great fit. And the right colour

Looks good so far and is the best quality cover that I have purchased over many years

Bought covers with a clear vinyl panels. There were at least 5 dirt patches stucked under joints where the clear panel was glued to the tarpaulin. Looked dirty and unsightly.

Disappointed with the product. I thought I'd ordered a lightweight beige cover for my Weber grill, but I have received a really heavy, thick black plastic cover. A big struggle for a woman!

I have unusual shaped garden furniture cushions and couldn't find anything that would fit so I went for custom made cover. It arrived exactly as I specified and made of hardwearing material. I am a very satisfied customer.

Ordered the custom made heavy tarp, worried about a few bad reviews, but spot on with measurements and good strong tarp reinforced edges, received within a week

What else can I say... it's all in the title. 10/10 experience. Very impressed.

Very good customer service. Had to ring up to change measurements & it was all dealt with professionly

Thankyou look forward to receiving them. Very pleased with my covers, well made and good quality materiel.

I found the website very easy to use, we needed 3 bespoke covers and it was no problem. We were kept informed with the delivery dates and they arrived on time. The covers are very well made, look very robust (time will tell) and we are very pleased with them. Would highly recommend.

Really pleased with the bespoke cover for garden furniture, perfect fit and really durable, will last years.

No issues good quality and fast service, easy to use website

Cover & All asked for more measurements to ‘make our furniture cover more bespoke'. Fine. They then made an additional charge and delay the order without communicating this first. Not fine. They then cannot understand why you would want to revert back to the original measurements which, although less bespoke, would have had no additional cost and still fit.

To summarise: Customer Service colleagues are not able to put themselves in the customer shoes when asked simple questions, they are not able understand any questions in fact. However, they will confirm receipt of your email, constantly wish you well "in these strange times" and "thank you for choosing us".

The ‘bespoke' design that arrived is does not easily fit as feared and a less fitted more square design would have worked better…

…but thank you for choosing us in these strange times.

Cover arrived exactly as expected and faster than I thought it would

Items fit perfectly
Thank you for the great service

Easy site to navigate. After I had placed the order, I saw that I had made a mistake with the colour. I called Cover & All and received very good customer service.
The cover is excellent. The only criticism is that I received an e-mail that it would be delivered on 10th May and it arrived on 14th.

Easy to order but considerable delay had to contact and state wanted to cancel before getting resolution

The promotional image shows a fabric draw cord which is expected to extend the full circumference of the cover which, when pulled, pulls in the full cover.
The actual pull cords (there are two) are cord and are 18 inches long and fixed and do not pull the full extent of the cover.
The product appears to be of a very good quality overall which I trust will endure and not deteriate.

I contacted the company first and was told that my order would take approximately 14 days. It did take slightly longer but I am very happy with the product

Paid extra for quick delivery, did not get quick delivery.

Copy of emails:
Resent 7 May 2021
I am still awaiting confirmation that you are delivering to the revised delivery address.

From: Peter Newman
Sent: 06 May 2021 18:08
To: *******@coversandall.co.uk
Subject: Ref. Order #CUK*******377 and order #CUK*******380, change of delivery address

Coversandall Tel. *******7158

Attn. Customer Services

Ref. Order #CUK*******377 and order #CUK*******380

As the delivery dates for these two orders have been delayed to next week, I need delivery to be to my work address, this is as follows:

Attn. Peter Newman
C/o Brillopak Ltd
9 Archers Park
Branbridges Road, East Peckham
Tonbridge
Kent
TN12 5HP

Please confirm by return that this will be changed.

Regards

Peter Newman