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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Excellent and easy to use. I liked the fact that they checked back with you on your measurements once they had seen your photo of the product before the final order was placed. Only downside is that it very difficult to get through on the phone. I have recommended then already to 2 friends.
Very happy I got stuck with the ordering but they kept emailing me to get it sorted they were really helpful
AFTER 2 PHONE CALLS FROM INDIA AND SENT FULL DETAILS OF SIZES WITH PHOTO'S THE CANOPY COVER WAS NOT AS I EXPLAINED I WANTED ON THE PHONE, MUCH TOO LARGE DUE TO THEM NOT UNDERSTANDING WHAT I ASKED FOR, I HAVE DECIDED TO MAKE THEM DO, THE CUSHION COVERS ARE OK, BUT THE "TUFF" CANVAS MAY BE UNCOMFORTABLE IN WARM WEATHER, BUT LOOKS TO BE WELL MADE.
Easy site to navigate. Wish there were more colour options as only one colour in the fabric I wanted.
Take care your order is accurate, best done over the phone as the website was a bit confusing with huge price variation for similar products. The telephone customer service operator I spoke to was excellent( Roger).
Easy site to navigate. Wish there were more colour options as only one colour in the fabric I wanted.
Couldn't have been easier to order. I was kept updated as to delivery and the cover is very sturdy and well made. Very pleased with it.
Good experience and good value for money and arrived earlier than expected
Good experience and good value for money. Will be ordering more items if quality of the product is good.
After some delivery delays, eventually received superb sun shade for our newly erected pergola.
Very precise measurements as per requirements. Great product.
I ordered three cushion covers to custom dimensions, the quality was excellent and they came in a timely way
The whole experience was easy, and very good
The queries raised by both sides were concise and well thought through
Cover required was bespoke and not offered on web site directly as square in shape, serviec in confirming details and measurement very professionsl and a perfect fitting cover duly arrived
I ordered the cover for my rectangular glass fire pit section of my patio dining set. The size was a but unique and I was advised that the small metal supports needed to be covered to avoid discolouration. With that in mind I took the measurements and looked for a bespoke cover online. Although the cover took a few weeks to arrive, I'm pleased with the quality and look. Would recommend.
It's my own fault. I didn't check over the order acknowledgement and I took the "& All" part a bit too literally.
Ordered seat cover. I didn't know company found it on Ebay. I got a very well made, quality, strong cover.
Fast delivery. Well satisfied and ordered more covers.
The cushion covers are premium quality with sturdy zips. They were a week later than the estimated date but given the C-19 issues in India this was remarkably little delay.
Great service very pleased with our replacement garden furniture cushion covers
When I finally received my product it was good quality, just wish I hadn't been promised delivery times that were very inaccurate. Some of the stitching is not straight but should not affect the cover.
Whilst I've finally received the covers and am happy with then it took over a month longer than initial date and I had to chase updates each time. No real reason for the delay was provided other than advising it's still in production and should take another week.
Good product but let down by the customer service
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date