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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,524
value
72
shipping
73
quality
13,249
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14,793 reviews

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GB
2 reviews
0 helpful votes
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BBQ Cover
May 30, 2021

Ordered a bbq cover from covers and all and as expected the cover arrived exactly to the dimensions I requested. I say as expected because I had previously purchased a cover from them for our garden table and chairs which like this bbq cover was a perfect fit and made from the same robust, waterproof material.

Date of experience: May 30, 2021
GB
1 review
0 helpful votes
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Garden cushion covers
June 28, 2021

I found the communication poor with the company as the items didn't arrive on the date stated on my email, I rang the company only to be told they were not ready! Rang again and given a new date for delivery which they did arrive on the said date but was a little too late after the event that I wanted to use them for. One of the cushions was marked upon arrival so had to be cleaned before being used!

Date of experience: May 29, 2021
GB
1 review
0 helpful votes
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BBQ Cover
May 29, 2021
Updated review

Great product and well made. First class service, I made a mistake when I measured my BBQ, this error was picked up by the staff, who sent me a query email, it was then that I saw my mistake which I rectified. I cannot fault Covers & All UK and have no reservations in recommending their products.

Date of experience: May 29, 2021

BBQ Cover
May 26, 2021
Previous review

Great product and well made. First class service, I made a mistake when I measured my BBQ, this error was picked up by the staff, who sent me a query email, it was then that I saw my mistake which I rectified. I cannot fault Covers & All UK and have no reservations in recommending their products.

Date of experience: May 26, 2021
GB
1 review
0 helpful votes
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Great quality
May 28, 2021
Updated review

Easy to order, on time and better quality than the original covers they were replacing on my outdoor sofa furniture

Date of experience: May 28, 2021

Only ordered so far
May 3, 2021
Previous review

Only ordered so far - but the website was intuitive and helpful.

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Great
May 28, 2021
Updated review

Better quality than the ones I took off really pleased and completely waterproof

Date of experience: May 28, 2021

Look forward to getting my covers
April 2, 2021
Previous review

Look forward to getting my covers

Date of experience: April 2, 2021
GB
1 review
0 helpful votes
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Covers look really good.
May 28, 2021
Updated review

So far so good. More expensive than I thought, but hopefully will be worth it.
These covers look very strong and well made. They look good and very substantial. If I have one small criticism, it would be the drawcords at the bottom. They are quite hard to pull tight.

Date of experience: May 28, 2021

So far so good
May 2, 2021
Previous review

So far so good. More expensive than I thought, but hopefully will be worth it.

Date of experience: May 2, 2021
GB
1 review
0 helpful votes
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Patio Furniture Covers
May 28, 2021

Order one cover for our new patio set. Putting in the measurements online and choosing the different options was very easy. Cover arrived in a reasonable of time and are very happy with it.

Date of experience: May 28, 2021
GB
1 review
0 helpful votes
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Great Value Cushion Cover
May 28, 2021

Sraightforward order process and delivered early! Cover supplied was exactly as expected and a perfect fit. What more can I say?

Date of experience: May 28, 2021
Kentucky
1 review
0 helpful votes
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Slow service, poor cooms
May 27, 2021
Updated review

Delayed twice and significantly delayed, each time we had to chase. The second delivery date was missed as the covers hadn't even been made it!

Date of experience: May 27, 2021

First time using you and found ordering simple
April 25, 2021
Previous review

First time using you and found ordering simple.

Date of experience: April 25, 2021
GB
1 review
0 helpful votes
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I ordered a large outside cushion cover for a dog bed. It arrived sooner than expected and was made to a very high standard and fitted perfectly. I found the product to be good value for money.
I have previously ordered dog crate covers from the company and these are also great. Wipeable and were not at all expensive compared to some other options on the market. A very good company to deal with. 5*

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Built to last.
May 27, 2021

I ordered the top of line fabric and custom decal, very good quality and build. Will last years,

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Bespoke Covers that fit exactly
May 27, 2021
Updated review

Good quality material and the ability to order the exact size for your needs. I've used my cover to create an awning in front of my garage so that I can keep working just outside the door when I am busy. No more looking at the incoming weather - I can carry on now without having to pack up my tools! BLISS!

Date of experience: May 27, 2021

Nice easy website that allows specific measurements...
May 8, 2021
Previous review

Nice easy website that allows specific measurements to be in put.

Date of experience: May 8, 2021
GB
1 review
0 helpful votes
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Communication issues
June 26, 2021

The emails which were so frequent at first kept giving me a 'new' delivery date which was always the 7th May! We stayed home all day and nothing arrived and no email either. After a few days of zero communication from the company I rang a british phone number and got through to somewhere in India. The lady was trying to help, however I struggled to understand her English. I grasped that she said my goods were still being made and 'maybe' 24th may they come! On 20th May I finally received an email with the delivery date of 10th May! Fortunately the email informed me that UPS were delivering and I was able to track my parcel, which did arrive 24th May! The goods are good quality.

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Beautiful covers!
May 27, 2021
Updated review

We received the cushion covers for our garden chairs and couldn't be more delighted.! The quaity of the fabric and workmanship just great. Great Customer service would buy again and recommend in a heartbeat!

Date of experience: May 27, 2021

Great service
April 30, 2021
Previous review

Great service

Date of experience: April 30, 2021
GB
1 review
0 helpful votes
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Very good, website a bit confusing, but got it in the end

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Poor quality product
June 26, 2021

Shopping experience on website was fine. But the product it's self was very poor. The fabric has no give in it and is nothing like what the pictures show. It's very much like a hessian fabric. Very disappointed and would really send the item back normally.

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Chair covers
May 27, 2021

Item received was of good quality and looks good.
More communication would be lovely but the goods were great

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Brilliant product
May 27, 2021

Delivery was a little slower than expected but I was kept informed. The cover is absolutely perfect and great quality

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Nothing less than brilliant
May 27, 2021

Fabulously helpful customer services. The covers are better than I expected and will be really tough against the wind and rain. Thank you!

Date of experience: May 27, 2021
GB
1 review
0 helpful votes
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Good product, poor communication
June 26, 2021

We were given a two week delivery date, the covers never arrived on the date given so I had to call to track them only to be told they were still in the warehouse being made as the fabric had been out of stock, this then added another week and a half wait time. I ordered 15 covers, When they arrived they were wrapped in a tight ball of plastic and when opened were so creased I had to steam all 15 front and back as they looked so terrible. The covers themselves are really nice and I am happy with the quality but the wait time, the lack of communication and the state they arrived in was disappointing, especially for the price I paid.

Date of experience: May 27, 2021