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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Online correspondence was good and ordering seemed quite straightforward
Very good experience with the customer services team
Excellent quality covers and a great way to refresh our outdoor sofas
Easy to order with excellent communication to make sure product correct.
Prompt corrections and design clarification. Perhaps a longer delivery than expected
Difficult to get replies to queries, but cover exactly as wanted.
This was a tricky piece of furniture to get right, comprising 9 different pieces to form a semicircular form which when opened up seats 8 people plus coffee table. So measurements were critical. The tool on the website proved invaluable and the cover fits like a glove. Choice of colour and quality of cover were an added bonus.
I would recommend them for regular and complex covers.
This is my second order to Cover & All and I was somewhat disappointed with how long it took to get my order done I had several communications with the design team that frankly don't bother reading the instructions.
Very good and easy to understand web site
Mildly disappointed with the 3 week delay for a co.uk website
Mildly disappointed with the 3 week delay for a co.uk website
Easy and ideal for a custom made product. They fit beautifully over our adirondack chairs and even tho we have a stool it also covers the stool when tucked behind the chair, so even more pleased that this can be covered too. The map showing measurements to take when ordering was reassuring too
Clear and easy instructions for ordering
The website was easy to use and gave good advice on measurements. The info was good about the product making it easy to choose. Then ordering and delivery was straightforward. The cover feels like it's good quality material with good zip. Thanks
Love the cover for my Weber grill. Fits perfect. Heavy duty and looks and feels like it will last. Only complaint was with delivery which took a few days longer than expected.
Hello Tom. Thank you for reviewing your recent Coversandall purchase. We are glad that you like your grill cover.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was shipped a week late. We understand how this can be disappointing and apologize for the inconvenience.
Thank you for bearing with us and giving us the opportunity to delight you with our product. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
Easy to use website but I was wrong believing this was a uk based company and delivery times were totally unrealistic!
I was promised delivery within 3 weeks but the actual delivery was 12 weeks late!
The cushion covers are excellent quality and fit now they have arrived, Wouid be much better if communication was honest and realistic instead of constant excuses and delays.
Everytime I chased I was given a new date. I ordered on 31st March for delivery on 14th April. My order eventually was shipped on 23rd May & arrived on 26th May!
Hello Karen. Please accept our sincere apologies for the excruciating delay on your order as also for delay in responding to your emails.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked.
Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. For issues that require urgent attention, it is best to reach us via our live phone or chat support helpline.
Your order was placed on 31 March with free shipping for delivery by 14 April (2 weeks). Regrettably, due to unanticipated delay in production it was delivered on 25 May (6 weeks late). We certainly understand how this can be disappointing; per your conversation with our support team did issue an additional 15% on the order.
Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. However, please be assured that we never lie to our customers. Each time you contacted us our support team did mark your order as urgent. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. Nevertheless, we are hard to work at resolving these issues so that we can return to meeting timelines on all orders.
We sorely regret disappointing you and can only hope our product mitigates some of your dissatisfaction. If you have additional comments or questions, please feel welcome to write to us at feedback@coversandall.com.
Straightforward ordering process. Subsequently told that delivery would be a month hence, I then learned the tarp was being made in Georgia (USA) I had thought from the website I was dealing with a UK based company. In the event the delivery was brought forward and I am satisfied with that
Hello Nicholas. Thank you for reviewing your recent Coversandall purchase.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. The UK web domain simply helps us use language and currency suitable for customers in the UK.
We offer multiple turnaround options - Standard Ground, Express, and Priority. The quicker delivery options include rush production charges that guarantee your order will be fast tracked and processed ahead of other orders with regular turnaround. The delivery date and cost associated with each option is displayed during checkout so you can make an informed choice. The date for each shipping method is a complex calculation based on several factors, primarily your cart items, our current production queues, and the transit time returned by our shipping partners' servers.
Per your order confirmation email, your order was placed on 15 May with Standard Ground shipping for delivery by 14 June. Nevertheless, for your satisfaction we upgraded your order to Priority at no extra cost and were able to deliver it by 25 May. We trust that you are happy with the product. Please feel welcome to reach us via our 24x7 phone or chat helpline in case we can offer any assistance.
Ordering was easy. Inches instead of cm which threw me for a minute. Buying procedure is structured and simple. Would buy again.
Ordering was easy. Inches instead of cm which threw me for a minute. Buying procedure is structured and simple. Would buy again
I was looking online for windbreak material for my gazebo and found Cover and All. I needed a made to measure product and was so impressed when it arrived I ordered two more of a different size.
Excellent site, easy to order even though I had 4 custom made covers which were not straight forward to measure. Excellent diagram with clear instructions for extra measurements. Arrived, right colour, fit perfectly and half a previous estimate from another supplier!
So far so good, clear explanations to order. If everything else goes so well I'll be impressed and leave a great review.
Great product just bad commutation skills will use again
Hello Keith. Thank you for taking the time to review your recent Coversandall purchase. We are glad you like your custom cushion covers.
Please accept our apologies for the two-week delay. Our production continues through this crisis, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. Nevertheless, we assure you we are hard to work at resolving these issues so that we can return to meeting timelines on all orders.
Thank you for bearing with us and giving us the opportunity to delight you with our product. We are grateful for your patience and understanding.
Great to find a company that can offer covers in all sizes - the quality of the one we received was great.
If I had one negative it was the timing. The website had one date when ordering, then that changed as soon as we ordered and then it was later.
Hello George. Thank you for the rating and feedback on your recent Coversandall purchase. We are glad we were able to offer what you were looking for and that the custom cover has met your expectations.
The delivery date is shown on our website during checkout, once you have entered your shipping address including postal code. It is fetched automatically from our shipping partner's server based on defined production time. Per your order confirmation email, the scheduled delivery date was 20 May.
Our covers are all handmade and go through various stages within production. To keep you informed of the progress of your order, our system automatically calculates the estimated delivery date and notifies you when a significant change occurs. Thus, you received an email with the subject line "Your Order Has A New Delivery Date" - but within this email the new delivery date was the same (20 May).
Regrettably, due to unexpected production issues, we were unable to ship your order until 21 May, so it was delivered on 25 May. We apologize for the delay and appreciate your patience and understanding.
Ordered to match an 8 seater round cover bought last year. Sent off drawing with dimensions and waited about a month for it. Absolutely delighted. Perfect fit, easy to put on and take off and excellent value.
It was so easy to order the covers, they fit perfectly and I chose the colour sky blue which looks great. They were also really helpful because I realised a made a little mistake with one of the measurements and they were able to change this for me as they hadn't started making that one yet, it was much appreciated!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeremy. Thank you for the rating and feedback.
We are a global business headquartered in Georgia, USA with customers all over the world. The location of our current production unit (India) is mentioned in our FAQ section. It is also promptly disclosed when asked. The UK web domain simply helps us use language and currency suitable for customers in the UK.
Your order was placed on 30 April with Free Shipping for delivery by 20 May. We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was shipped 4 days late and further delayed by 2 days in transit, thus reaching you on 26 May. We understand how this can be disappointing and apologize for the inconvenience.
We appreciate your patience and understanding and are glad that you are happy with your grill cover. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.