On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Really good quality didn't realise they came from India hence the delay in arriving. Good value and seems hardy.
I placed my order for delivery at the end of May the delivery was confirmed for the 24th it has still not been delivered, so I will be returning it for a full refund when it does eventually turn up if it does eventually turn up
Helpful member of staff when I phoned to discuss my needs before ordering. Ordering process very simple and now that the items are arrived (ahead of schedule), I am very pleased with the fit and quality.
Helpful member of staff when I phoned to discuss my needs before ordering. Ordering process very simple and I am looking forward to seeing the actual products.
The covers are fantastic - Better quality than the originals which came with our chair set. We are really pleased with them. Delivery was slow but I had been pre-warned of this. We did receive some confusing emails and texts which all stated different delivery dates spanning a two week period.
Hello Anita. Thank you for the rating and feedback on your recent Coversandall purchase. We are happy that the custom cushion covers have exceeded your expectations.
Our covers are all handmade and go through various stages within production. To keep you informed of the progress of your order, our system automatically calculates the estimated delivery date and notifies you when a significant production change occurs. Thus, you received emails with the subject line "Your Order Has A New Delivery Date" - but within the email the new delivery date can be the same (21 May). We apologize if this created any confusion.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed and not shipped until 24 May. We understand how this can be disappointing and apologize for the inconvenience.
Thank you for bearing with us and giving us the opportunity to delight you with our product. Your patience and understanding are greatly appreciated. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
I have received my free bag but I am yet to receive my order. I sent an email via your contact form on the 29th May and have still not heard back with a delivery date. If I do not hear soon I will be forced to inform my credit card provider to start a dispute which I hope does not come to that.
Order ref #CUK*******845 placed 9th May
Good detailed order process and online help. Delivery deadlines were missed and extended multiple times, not good. But the product, when finally delivered, was excellent. Great quality and fit. Worth the wait.
Hello Stuart. Thank you for the rating and feedback on your recent Coversandall purchase. We are glad that the custom grill cover met your expectations.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed. We understand how this can be disappointing and apologize for the inconvenience.
Thank you for bearing with us and giving us the opportunity to delight you with our product. Your patience and understanding are greatly appreciated. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
Good detailed order process and online help. Hope the product matches the process.
The covers are of good quality with a strong zip. Excellent service, would recommend.
I am delighted with the cover for my storage box. Made exactly to the measurements I gave and a very strong long lasting material. Good update on when it would arrive. A couple of days later than original estimate but nothing to worry about
Ordering process was good, they sent an email to confirm dimensions etc which was great. Once confirmed I had a delivery date update which came and went. 2 days after the item was due to be delivered, I contacted them who then gave me tracking details. It took several more days to arrive from India - not what I was expecting. Not impressed that I had to chase them for shipping information and that it also arrived late.
Hello Andreas. Thank you for the rating and feedback. Please accept our apologies for the delay.
We make every attempt possible to meet the scheduled delivery date on each order. Regrettably, due to unexpected production issues your order was delayed and not shipped until 24 May (which was your original delivery date).
The tracking information was also shared with you on your registered email address the same day it was shipped. We request you to check the spam folder in case you do not find the email in your inbox.
Once again, our apologies for the 4-day delay. We trust that you are satisfied with your custom table cover. If you have additional comments or questions, please feel welcome to reach us anytime via our 24x7 phone or chat helpline.
I had difficulty at checkout as your system would not accept my personal email address, I had to use my work email address and this should not really be used for personal use, I registered for your newsletter perfectly using my personal email...….
Hello Dawn. We are sorry to learn that you faced difficulty placing your order. Besides providing high quality products, we also want to ensure an easy and intuitive ordering process.
We accept all email addresses. If you already have an account with your personal email address you would need to enter your password to continue placing an order using that email address. Regrettably, we are unable to locate any other account matching your name.
If you no longer wish to receive emails on the email address provided with your order, please use the unsubscribe link provided in each email. In case you need assistance, please do not hesitate to reach us via our 24x7 phone or chat helpline. We will be happy to help.
I had difficulty at checkout as your system would not accept my personal email address, I had to use my work email address and this should not really be used for personal use, I registered for your newsletter perfectly using my personal email...….
Exactly what we ordered, made with quality materials. Excellent product!
Good clear ordering process, able to to tailor covers to exact size. Thick quality fabric covers definitely protecting garden furniture. Very impressed with the quality and worth the money
Order was placed 26 April.
First delivery date was 14 May was not informed of any delay had to contact you for information.
New delivery date set 24 May did not arrive again no update parcel finally arrived 2 June.
I will not be ordering from you again.
Hello Chris. Please accept our apologies for disappointing you.
Though we make every attempt possible to meet the scheduled delivery date on each order, due to unexpected production issues your order was delayed by a week. We truly regret any inconvenience caused due to this.
As promised to you over the call on 15 May, we did put a rush on your order and dispatched it within 48 hours on 17 May. The tracking information was also shared with you on your registered email address so that you could monitor the progress of the shipment.
Regrettably, despite using global shipping leaders DHL / FedEx / UPS, transit delay is outside our area of control. In order to alert you to the possibility of delivery delay, we also display a note on the Cart page, just below the shipping method.
Per the FedEx tracking page, your order was delivered on 1 June at 12:31pm. We trust that you are satisfied with your custom sun shade. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline.
Great service the only issue I have is the size request is not accurate my panels are bigger than I requested but I can adjust the fixings to suite
Hello Brian. Thank you for giving our service a chance. We are glad that we were able to meet your expectations!
As mentioned on the product page:- "The Final size can be +1” to 2” on the Given Width and Length"
We appreciate your willingness to adjust the fixings as desired. If you have additional comments or questions, please do not hesitate to write to us at feedback@coversandall.com.
Needs clarification of final order displaying graphic.
I thought my requirements were clear but took several messages.
Hello Neil. Thank you for the rating and feedback on your recent Coversandall purchase.
We apologize for any difficulties you faced placing your order. Besides providing high quality products, we also want to ensure an easy and intuitive ordering process.
The product page does display the option "Personalize with a LOGO or TEXT" but this was not selected on your order. If you check this box the price is updated instantly so you can make an informed choice.
We hope you find this information useful. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helplines. Thank you for choosing Coversandall.
Needs clarification of final order displaying graphic
The covers arrived 1 month late, and costumer support could not provide any update.
Although the title is clear the images are a bit misleading and I was convinced I was going to receive cover+filling, but is cover only. Description should be clearer.
Hello Antonio. Please accept our sincere apologies for the excruciating delay on your order.
Our production continues through the pandemic affecting our production unit, albeit slower than usual due to social distancing practices that we have implemented for the safety of our employees. Regrettably, the pandemic has also affected supply chains and some materials are harder to acquire without compromising on the quality of the material. We are hard to work at resolving these issues so that we can return to meeting timelines on all orders.
With regard to the product images, it is not possible to show a cushion cover without a cushion inside it. However, we have worked hard to make the order process as transparent as possible. The description prominently displays the text: "We only offer the cover. The insert/cushion pad is not included".
We trust that you are satisfied with the quality of your covers. If you have additional comments or questions, please feel welcome to reach us via our 24x7 phone or chat helpline.
I've used this company before and was pleased then with a table cover so had good confidence that they would deliver a good product again. This time I had a custom outdoor sofa cover made and as it was unusual dimensions.
I'm so pleased with how it fits and looks so would recommend to anyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello David. Please accept our apologies for disappointing you.
Though we make every attempt possible to meet the scheduled delivery date on each order, due to unexpected production issues your order was delayed by 4 days. We truly regret any inconvenience caused due to this.
Your order was shipped on 24 May; the tracking information was also shared with you on your registered email address so that you could monitor the progress of the shipment. Per the UPS tracking page, your order was delivered on 28 May at 2:13pm. We request you to check with neighbours or co-workers who may have collected the package on your behalf.
If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helpline.