Cover & All UKReviews 14,128

Steve, we are sorry to note the inconvenience. We shall certainly try to relay this feedback to our packaging team. Sadly, as this is a heavy-duty PVC coated polyester, removing creases is difficult because using a heat gun or a hot air blower directly may impact the fabric quality in areas where the heat application is too direct. One can try hanging the cover vertically on a clothesline and secure the hanging sides and edges using cloth pegs or something similar. Then use a warm handheld shower to slowly wet and increase the pliability of the surface. Take care not to use or apply too much hot water to the surface. Then using a handheld squeegee or a window wiper try to work your hand diagonally or away from the crease. Try repeating this procedure for 2 runs at the maximum and then keep it secured for drying. Once sufficiently dry, you may either use it directly or use an indirect ironing technique ( i. E using an ironing sheet) at a low setting to iron the fabric from the inner side (shinier and rough inside) to remove the minor creases that remain.
This method would hopefully help resolve the problem. Regards

Thomas, we are sorry for the trouble faced with this order. Regrettably, as identified by our complaints team personnel, the error occurred at the quote formulation stage when our sales executive missed a vital point in your email request about the material and cover being of the same kind as in your past order. Per the last details available, a replacement was made and shipped out as desired and as inquired originally in your quote inquiry. Per FedEx tracking details the order is currently in transit and scheduled for delivery by July 21,2021. We appreciate your cooperation and patience in helping us resolve this matter. Regards

Simon, we are sorry to note your disappointment with the purchase and would like to share a few points for your note. Our product page clearly tells one that the final product would be constructed with an additional leeway, hence, the original order was made in accordance with our practices as there wasn't a note or instruction on the order, nor a schematic or an image to apprise us of your need.
Thus, this error does not fall on us or our constituent teams. Regardless, in view of client satisfaction, our complaint team has made a one-time exception by authorizing a replacement for this order without any leeway even though the requested proof wasn't shared in your complaint email. The replacement order is currently in "packed" status and will be shipped out at the soonest possible. Regards

Hello Calum. We are very sorry for the disappointing experience you've had with your recent Coversandall order.

Though we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. We have already identified the points of failure that led to the delay on your order. Appropriate feedback has been shared with the team.

Thank you for bearing with us and giving us the opportunity to fulfil your order despite the delay. Your order was shipped on 24 June and we had shared the tracking information with you via email. We see on the FedEx site that your order was delivered on 5 July and trust that you are happy with your custom speaker cover. Per your last conversation with our support team we have also refunded the shipping fee you paid.

We sorely regret not meeting your service expectations and hope the quality of the product mitigates some of your dissatisfaction. If you have additional feedback for us, please feel welcome to write to us at feedback@coversandall.com.