Steve G.

Steve, we are sorry to note the inconvenience. We shall certainly try to relay this feedback to our packaging team. Sadly, as this is a heavy-duty PVC coated polyester, removing creases is difficult because using a heat gun or a hot air blower directly may impact the fabric quality in areas where the heat application is too direct. One can try hanging the cover vertically on a clothesline and secure the hanging sides and edges using cloth pegs or something similar. Then use a warm handheld shower to slowly wet and increase the pliability of the surface. Take care not to use or apply too much hot water to the surface. Then using a handheld squeegee or a window wiper try to work your hand diagonally or away from the crease. Try repeating this procedure for 2 runs at the maximum and then keep it secured for drying. Once sufficiently dry, you may either use it directly or use an indirect ironing technique ( i. E using an ironing sheet) at a low setting to iron the fabric from the inner side (shinier and rough inside) to remove the minor creases that remain.
This method would hopefully help resolve the problem. Regards