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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered the cover with a fast delivery time and a guaranteed delivery which cost an additional 30 quid. Cover took a week longer than promised to be dispatched and delivered. Seller did not refund the additional shipping cost. There was a query with the size but that was answered within 2 hours of the query.
Chat bot not working and can't speak to anyone regarding requirements
Ordered replacement waterproof covers for our garden chairs. They fitted perfectly and we're of excellent quality. Will be using them again shortly
Terrible product, did not make the covers as per order size. The material is horrible and terribly creased. They refused to refund or accept return without further payment. They erased the email trail so I could not see what they claimed I'd agreed to, that they should design. Unusable and had to throw away.
Easy to order via website, good communication regarding delivery date (actually well before stated delivery date) produce was to exact size and specification, overall very good service and will use again.
Probably my fault but does not fit as it should, the back of the cover is too short needed to be 34 ins the front is correct at 23 ins, please make sure of your measurements, quality is really good
Excellent service and delivered in advance of delivery date. Heavy duty, good quality covers which are a perfect fit
The covers may be more expensive but you get what you pay for.
The material is excellent & well worth the money.
Would definitely purchase again from Cover All UK.
A long wait for the product I emailed twice to confirm
A bit confusing allow measurements in mm as well.
Good and straightforward to order the product but the quality is not very good
Andre, we are sorry to note your disappointment with the product. Our custom orders are fabricated using materials that match international standards of quality and are considered acceptable globally. However, we do appreciate the fact that a certain perception of a product or its quality could have an impact on the satisfaction levels, hence, we apologize for having fallen short of your expectations.
Nevertheless, if there's a constructive suggestion that could possibly help improve our offering and make it more desirable, we would certainly like to know of it. Feel free to share the same by writing to us at feedback@coversandall.com
Regards
Good delivery service. Product quality good. Shame when asked for overall coverage this was reduced in depth by by over 5 / 8 inches. Side measurement ok but come to centre back to front lacked like I stated 5 / 8 in short in material
Very explicit order form reasonable delivery time so far well pleased
Ordering was easy, followed instructions in providing measurements, a little slow to arrive but no follow up to ask if everything was OK after cover arrived. Cover is a little too short all round the bottom so doesn't fully cover the oven when it rains. I can live with but add 2 inches to height if your pizza oven sits on stand.
Carl, we sincerely regret the disappointment caused. While we are sorry to have missed following up about your delivery via our support channels, we tried doing so by soliciting this review to gain an idea about your satisfaction and we are happy to have received a candid reply. The pizza oven cover was manufactured slightly shorter in order to allow sufficient room for airflow and avoid any unnecessary condensation on the inside as otherwise, it would damage the pizza oven equipment itself and /or the cover both.
We hope this information helps answer your question. However, if required, you can drop in an email to our complaint's team at feedback@coversandall.com for a further discussion about this order. Regards
Quick and easy, efficient, helpful service, would recommend
The service I received was excellent the quality of the covers is beyond my expectations. I will now order another for the outdoor sofa. They arrived before the dispatch delivery date.
Saw the idea os a sun-sail & realised it was the solution to our shade problems.
Website is clean and friendly, but a little tempremental when inputting sizes.
Good examples of applications throughout.
Easy website to use, excellent customer service, fast delivery Thankyou
I had a good and helpful chat with Naomi which made my mind up and I have been delighted to get a discount too!
I had a good and helpful chat with Naomi which made my mind up and I have been delighted to get a discount too!
Really helpful I wanted a bespoke item we discussed measurements and design, I received the item before my expected date it is a great fit and I extremely pleased.
Fully recommend them.
From start to finish i couldn't fault the communications received. The fabric on the covers i ordered is thick and looks like it will wear well.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Paul, we are sincerely sorry to note the issue. We would advise you to approach our complaints team at feedback@coversandall.com and share the following as evidence so that we can have this issue addressed and resolved ASAP:
A.) A picture of the taffeta label sewn on the inside of the cover
B.) A few pictures to help support your claim