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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good website - option to choose custom size was ideal and seat pad covers have arrived and lol well made.
My only suggestion for improvement would be to make it clear that you are buying covers only. With hindsight it's in the company name, bit is just returned two sets of seat pads that didn't fit, found this company through the same Google search snd so was a bit surprised when the seat pads arrived yesterday without foam inside!
My mistake entirely I'm sure - but now I need to source the correct thickness foam and cut to size before I can use them :)
Quick and easy ordering, cover fits well and keeps the elements out
I was worried when i ordered as i took a chance on if they would fit
Took ages to arrive and ups couriers were not very good as tracking kept saying out for delivery between 11am & 3pm 4 days running, when they finally arrived i was happy and they did fit and the covers are lovely and well made,
HAD TO USE WEB CHAT AS UNSURE HOW TO MEASURE I THINK MORE EXPLANATION COULD BE GIVEN ON THE WEB SITE. IN PARTICULAR HOW MUCH TO TAKE OFF FOR THE FITTINGS. Incorrect fittings sent.
HAD TO USE WEB CHAT AS UNSURE HOW TO MEASURE I THINK MORE EXPLANATION COULD BE GIVEN ON THE WEB SITE. IN PARTICULAR HOW MUCH TO TAKE OFF FOR THE FITTINGS.
Bought cover for new teak table and chairs. Great care taken to get the right measurements- checked 3 times.
Result is a perfect fit and will not blow away uoke cheaper generic versions. Thoroughly recommended.
Thank you for my cover fits perfectly!
Very grateful for checking my measurements with me as I got them all wrong in the beginning
Great service and thrilled with covers. Just ordered back cushions now as so happy with product
Custom patio table cover. Ordered and delivered in a couple of weeks. Quality seems excellent.
Ordering was easy. But when you are told delivery would be 1st July and its now 5th July but not seen anything delivered, there has to something wrong with the system!
Thank you for making ordering simple
Fast efficient service, made to measure and accurate - I made a home made bar top table filled with holiday snaps and topped with epoxy resin - wanted something to protect from rain
Simple clear instructions to enter my order and a very reasonable price.
Simple clear instructions to enter my order and a very reasonable price.
The site was easy to navigate, full instructions on how to measure awkward items correctly were given. (always measure twice? Before submitting) delivery and pricing calculations, were also clearly shown
User friendly website, very informative.
Very pleased with the custom covers, fitted well and the fabric is thick and good quality. Only point is i would have liked more fastenings at the bottom. A diagram to show how many eyelets etc was included would have been good, as i would have requested more if i known.
It was easy to place an order and then the cover arrived slightly earlier than was predicted and is exactly as ordered. Good quality too. Overall, a good experience.
Great online and over phone information. Easy to order. Some shipping delays, found the fedex delivery date e mailed to me by covers and all was actually the shipping date (two occasions) with delivery to uk about 6 days later. First delivery for 6 covers was missing ties on one side on all cushions, despite correct order and signed off drawings. The order was remade and shipped.
Great online and over phone information. Easy to order
Just what we wanted. The sides we ordered are robust and the colour and quality just as expected. Speedy delivery too
Just what we wanted. The sides we ordered are robust and the colour and quality just as expected. Speedy delivery too
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Brian, we are sincerely sorry to note that the problem occurred in the first place. The case details reveal that you had originally received an incomplete set of hardware and subject to your complaint our team initiated a reship authorization for the missing components. We are pleased to note that the problem has now been resolved and appreciate the candid suggestion about the improvements which could make one's purchase experience hassle-free and more meaningful. Thank you for being a valued patron and working with us folks at Covers&All