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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Promised +1" - 2" leeway did not happen. Some dimensions were less than requested.
To my horror one cover would not open easily - there was a lump of used pink chewing gum inside stuck to 2 sections.
Still waiting a response from Manufacturer.
With the patio sofa being a corner unit, Cover & All UK clarified the corner dimension before making the cover which is a perfect fit.
Needed two covers for my gazebo, only ordered one as to find out the quality. I ordered the clear see through screen, quality is 100% as is the workmanship, I paid extra for webbing and gromits a d for quicker delivery, arrived on time, I'm now awaiting the second one as I ordered it as soon as my first one arrived, overall 10 put of 10. Would have no hesitation in ordering again.
The item purchased is very good but unfortunately I could not purchase it until I found the curtain hooks to fit the runners inside of my gazebo. When I asked if these were supplier was told they would not be a simple check on the Internet found them and they were delivered prior to the delivery of this product.
It seems rather strange to me that knowing that such a product needs the hooks, to hang the curtains that you would not at least have some form of facility available or information where they could be purchased.
Dissatisfied with the product and very dissatisfied with the response when complained
Tony, we are sorry to note your disappointment with the order. Sadly, the order confirmation email suggests that the tiedown opted for the umbrella/parasol covers was split velcro with grommets; hence, the cover was made per the ordered specifications. Covers&All reserves the right to make alterations to its website, content, promotions and terms of use from time to time, but we surely go by the record and do uphold a request or rectify an error subject to the evidence available in our records. Unfortunately, as there is no indication of a zipper being requested for the said order, we are unable to offer a free replacement with the zippered tiedown or a refund to any degree.
Dissatisfied with the product and very dissatisfied with the response when complained
The whole purchasing process was easy and the cover was delivered on time & well packaged.
Details were easy to follow, goods arrived in good time and were of excellent quality. Will recommend the company to anyone
Brilliant from start to finish really accommodating, I had made a mistake on my order and they quickly rectified it. Item arrived early and is amazing quality really comfy and looks worth 3 or 4 times what I paid so overall super happy would definitely use again!
Highly recommend Cover & All if you need to get the perfect covers for your furniture. They were very thorough in making sure the measurements that I sent through were correct. Fast service and very professional. 5 stars all the way!
Good customer service and individual to my needs
After our premium fitted bbq cover from another manufacturer literally fell apart after a couple of summers worth of sun, we chose covers & all. The new cover is fantastic, great material, and fit. The zipped front makes getting on a doddle.
High quality cover for our chimenea - supplying Cover & All with all the dimensions (and with a return email asking for 100% confirmation that they were correct) ensured a perfect fit.
Made to measure PVC windows for my outside sitting area delivery and communication from supplier excellent product seems of good quality but it is early days. Highly delighted with my covers
I measured the cushion box that needed covering, inputed the details into the website, paid a very reasonable price and in 5 days a perfectly fitting cover turned up, made to a fantastic quality!
Easy process via the web site. Received the order much quicker than expected. My only complaint is that it had been squashed into a very small package so was pretty creased when unpackaged.
Easy process via the web site. Looking forward to receiving my cover.
Great customer service! Items ordered are of quality and made to exactly to the measurements given.
Very happy with the cover. Measurements were spot on. My only issue was that it was very creased because of how it was packed.
The parcel arrived but did not fit. We had got the measurements wrong. It was exactly what we wanted but too small.
The quality of the cover is excellent so we have immediately order another one double and even triple checking the measurements this time
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, we are greatly sorry to note the inconvenience and disappointment faced with this order. Though our team usually ensures that the goods are made to the required standards and examines them critically before shipping them out, we acknowledge that we missed on many counts in this case; hence we apologize. Given the findings of this case, our complaints team has initiated a full reimbursement for this order. This will be processed within the next few business days.