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Cover & All UK Reviews Summary

The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,516
value
72
shipping
73
quality
13,207
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14,629 reviews

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GB
1 review
0 helpful votes
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Rattan Sofa Covers
July 8, 2021
Updated review

Easy ordering and arrived well before estimated delivery date.

Date of experience: July 8, 2021

Easy ordering
June 24, 2021
Previous review

Easy ordering

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Great service
July 8, 2021

I am so happy with my new covers, the service was great as was the communication throughout. I received my covers really quickly and they look brilliant.

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Easy as 1 2 3
July 8, 2021

Just a few measurements and few more clicks and we were done

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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I'm pleased with the product, I'm pleased with the price - and I am VERY pleased with the customer service. They helped me resolve an error on the shipping address (my mistake) after the product was shipped. Well done to all the team - especially their courier FedEx.

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Easy to use site, and quick on delivery. Really pleased with the end products. Thank you.

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Efficient service
July 8, 2021

Easy to order, communication was excellent and good value.

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Patio Dining Cover
July 9, 2021

As we had just bought a new garden dining set I needed a heavy duty cover as all the previous ones lasted about 2 years and then were no longer waterproof. I choose the heavy duty Cover Max and looks to have been a good choice as it looks and feels heavy duty.

Good points:
-> Material is heavy duty which am hoping will give long term protection.
-> variety of materials (Light, medium and heavy weight) with corresponding cost tiers.
-> Speed of delivery - You can pay for speedier delivery but I opted for standard delivery and was quoted 14 days but it arrived much earlier and I was kept informed of the shipment throughout.
-> Price was not much more than equivalent covers that I searched for.

Points to improve on:
-> Most of the world has gone metric since a long time yet the website makes you enter measurements in inches. Nowadays a website should be able to convert from metric to imperial.
-> Leaving a review from the website should be a really easy process, yet the chat bot on the website is unhelpful. If you want to verify that this is a genuine review then by all means let me leave a review after logging into the website like Amazon do.

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Order description wrong
August 7, 2021
Updated review

Ordered patio curtains with grommets along the top and velcro loops on each side, I even phoned to make sure that the loops were for going around the posts which was confirmed, when they arrived they didn't have loops but self adhesive velcro strips down each side full length, which you have to stick onto the posts, not what I ordered.

Date of experience: July 8, 2021

Andrew was very helpful
June 24, 2021
Previous review

Andrew was very helpful

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
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Delivered as promised in timely mannerist. Used for covering leakfull shed roof. Seems to be good quality. Very strong large eyelets, handy for stretchmode, as it comes folded in a Square. Deep joy

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Garden furniture covers
July 8, 2021

Good company to deal with when ordering and the cover is in place and a fantastic fit plus very sturdy the way it's constructed. I am really pleased with the decision going with this company.

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Very pleased
July 8, 2021

Although this was my second attempt ( I must have given the wrong measurements with first order so double check!) I'm very pleased with my outdoor table cover. Well made, fits well and second order was very quick in arriving

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Large covers for garden furniture
July 8, 2021
Updated review

Site was comprehensive, and still easy to navigate and find what i wanted. It was very helpful with sizing guides and options, introducing ideas i had not thought of.

Date of experience: July 8, 2021

Great site, helpful, informative, easy to navigate
June 19, 2021
Previous review

Great site, helpful, informative, easy to navigate

Date of experience: June 19, 2021
GB
1 review
0 helpful votes
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Easy to order online, was given an estimated delivery date but it arrived earlier than expected. Great product. It's been well used already due to the heavy rain we have had and it's kept the table lovely and dry. We chose the one with drawstrings. Which make the fit perfect and not likely to blow off in a hurry. Would definitely recommend.

Date of experience: July 8, 2021
GB
1 review
0 helpful votes
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Patio seat cushion covers
July 8, 2021
Updated review

Easy to follow instructions throughout the whole site, excellent updates as to when covers expected. Really excited when they arrived early.

Date of experience: July 8, 2021

Easy to follow instructions throughout
June 18, 2021
Previous review

Easy to follow instructions throughout.

Date of experience: June 18, 2021
GB
1 review
0 helpful votes
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Perfect
July 7, 2021
Updated review

Very easy to order, the price was good and the cover fitted perfectly.

Date of experience: July 7, 2021

Very easy to order
June 21, 2021
Previous review

Very easy to order.

Date of experience: June 21, 2021
GB
1 review
0 helpful votes
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Great cover!
July 7, 2021

Lovely design, fits perfectly and most importantly, the cover is waterproof :)
High recommended

Date of experience: July 7, 2021
GB
1 review
0 helpful votes
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Which country are they based
July 7, 2021

Ordering no problem, as was asked if the sizes WERE correct and checking one was wrong.So good that the company is making sure. I was confused with the address of the company as it says its a holding in company in the UK, so I called them and a lady explained that the covers are made in Atlanta.
So how is it the package came from Asia?

Date of experience: July 7, 2021
GB
1 review
0 helpful votes
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Mis informed
July 7, 2021
Updated review

My item was not made to the size l had requested. The item did not have any leeway ( as promised). The customer service was distant. Getting info from this firm was difficult

Date of experience: July 7, 2021

Great tailored service
June 18, 2021
Previous review

Great tailored service

Date of experience: June 18, 2021
GB
1 review
0 helpful votes
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Fast
July 7, 2021

Fast and efficient good quality thanks for a quick delivery

Date of experience: July 7, 2021
GB
1 review
0 helpful votes
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Pool table cover
July 6, 2021

Perfect custom made gift only draw back was the delivery date

Date of experience: July 6, 2021