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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Doesn't fit it square not outboard shaped, drawstring don't draw. Water of money, fortunately it was cheap.
Doesn't fit it square not outboard shaped, drawstring don't draw. Water of money, fortunately it was cheap.
Quick & Easy to order and pay,
Step by step guide was perfect
Cover and all asked for additional photos and measurements to ensure they got the cover just right - and they did! Excellent product and excellent customer service!
I found the ordering process very easy, and the product arrived promptly.
I found the ordering process very easy, and the product arrived promptly.
I thought the way in which the information was loaded up was easy and the fact that you bothered to check I had not made any mistakes was great
I had been looking for a table cover for my rattan coffee table. I looked all over the internet. But with no success as it was of a smaller size. Then I came across Cover & All. Measure your table with exact measurements and we will add extra so your cover will fit.
I did this, my cover arrived fitted perfect. Maybe it was a bit more expensive than I was thinking.
But I am delighted with the result. Cheers. Cover & All
Very easy process and very helpful and informative site
I found the website quite difficult to use and communication by email was not easy either. The service and product were actually very good but the delivery of the service could be improved upon.
Hello Stephen. Thank you for reviewing your recent Coversandall purchase. We appreciate and welcome your feedback.
Please accept our apologies if our support did not meet your expectations. Though we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us; we have reviewed the email conversation and shared your feedback with our support team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.
Based on customer demand, we have added as many cover styles as possible. We realize it can work the other way as well (cause confusion). As with your cover, more than one cover style may be suitable. As long as the basic shape matches what you see on the product page, you can place your order. Minor variation in the shape will not matter much, especially if you attach reference images and detailed notes as recommended on each product page.
In case you do not find a match to your desired cover, you can certainly request a quote for a fully custom shape. To do this, simply visit this page:
https://www.coversandall.co.uk/custom-size-and-shape-covers-custom-shape.html
This page will allow you attach pictures which our sales team will review before sending you a quote for the correct cover style.
We hope you find this information useful. If you have additional comments, questions or suggestions, please feel welcome to write to us at feedback@coversandall.com.
I found the website quite difficult to use. I also contacted you by email but the response was incomprehensible, English was obviously not the writer's native tongue.
Despite some good customer service replacing defective products, the product continues to fail to meet requirements.
A recent request for a refund was ignored and the company sent out air bags to try and resolve the problem. These have not worked and I did not request them. The company is trying hard in terms of replacing the product, but none of the replacements work and I just want my money back. I will happily return the covers.
Hello Richard. Please accept our sincere apologies for the disappointment you have experience with this order.
Our website offers the following information on waterproofing:
https://www.coversandall.co.uk/faq
>> All our covers are water resistant
>> To make them as waterproof as possible we apply a special hot seam sealing tape, which is applied on the seams of the covers, this prevents the water to seep through the seam holes, which are made during the stitching process, this makes the covers almost water proof
>> However there is no 100% guarantee that the covers will be completly water proof
Since we missed providing the sealing on the first set of covers we sent you, we issued a replacement in February 2021. Based on the video you shared on 8 July, the sealing has been applied correctly and the leakage seems to be due to the pooling of the water. Thus, our Quality team offered to send you free air bags to raise the height of the cover to prevent pooling. In our experience, air bags usually resolve this issue since the water runs off immediately.
The air bags were sent only upon receiving your confirmation - "By all means we can try air bags". Regrettably, if the air bags haven't resolved the issue either there does not seem to be much that can be done. Nevertheless, we have flagged this to our Quality team for a product expert's inputs. Please allow a maximum of 72 hours for us to revert with the best possible resolution we can offer in this unfortunate situation.
All good apart from drop down boxes which kept obscuring what I was doing on screen when I was trying to input data and place my order.
Took many e-mails to get the measurements right but we got there in the end. Great stuff
Quick and easy great stuff shame delivery takes so long
Got confused with the measurements but the diagram helped once i realised what it was there for then it became easy
Got confused with the measurements but the diagram helped once i realised what it was there for then it became easy
Item arrived ahead of time, well packed and in perfect condition. Thank you.
Good quality products and good communication. The tracking facility was very helpful.
Having previously ordered covers for our garden furniture from Cover & All, with which we are very happy, we realised we needed something to keep them in over the summer. The obvious solution was a storage bag. We also needed some air bags to stop rain collecting in pools on top of the table cover. We ordered four of these in the largest size to give us flexibility with how they're arranged; you can blow them up as much or little as you like. The storage bag is in the same Max Beige fabric which blends well with our stone walls and looks natural in the garden. At first, I thought the storage bag wouldn't be big enough as it looks quite compact, but it is actually just the right size.
Good offer and appreciate quality of covers previously ordered.
Correct dimensions for a triangle given, but I received a thong looking item which does not cover the triangular area as all sides were concave. Totall waste of money.
Hello Jenna. We are sorry you feel that way. Please accept our apologies if our phone support did not meet your expectations.
We have reviewed the call recording and found that our associate did explain how to raise a ticket with pictures of the product showing the problem. With product complaints, investigation may be required across multiple teams which takes time, hence we are unable to resolve such issues over a phone or chat conversation. Our intent is never to make it difficult for you and we're happy to call you once the investigation is complete.
As requested kindly raise a ticket by signing into your Coversandall account so that our Quality team can investigate this promptly and provide an appropriate resolution to your concern.
Quick and easy to use. Quality is great and unbelievable service from Cover & All.
Very good website easy to use very informative easy to see products and change measurements to suit
Very good website easy to use very informative
Cushion covers too small, returns process is horrendous. I will never use them again.
Hello Mark. We are sorry to note your disappointment with your cushion covers.
We passionately handcraft hundreds of custom covers every day. Admittedly, sometimes we make a mistake and we are firmly committed to making it right once the error is established.
To validate that we have erred, pictures (or in some cases a video) clearly demonstrating the incorrect measurements are necessary and also mentioned as a requirement in our Terms of Use. Considering the amount of work and material that go into making each cover, we feel it is fair that the error be pointed out beyond doubt. Our intent is certainly not to make it difficult or inconvenient for you, and we apologize if that is the impression we projected.
Regrettably, the pictures you shared show the cover sagging significantly, which understandably affects the measurement. One of the pictures shows the measurement from edge (piping) to edge as 66.25". Hence, we are confident that when measured flat and taut, the cover will measure the ordered size (67.25").
Per the last communication by our Quality team, kindly share appropriate pictures or a video clearly demonstrating the incorrect size. We are eager to resolve this without delay - especially if we have indeed made an error in the size.
Received the covers for my first order today - very pleased
Delighted with the quick response and the quality of the product
Received the covers for my first order today - very pleased
Great service from start to finish. They checked the dimension were accurate and kept me up-to-date every step of the way.
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Hello Chris. We are sorry to learn that your custom boat motor cover does not fit as desired.
We passionately handcraft hundreds of custom covers each day by meticulously following the measurements and instructions you provide. Admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity and once the error is established.
Regrettably, we are unable to locate any communication from your registered contact details about this issue. Your order confirmation email lists the measurements you entered. Kindly compare these with the cover you have received. If you find a discrepancy, please take a picture of the product clearly showing the error and email us at feedback@coversandall.com. Our Quality team will gladly look into this for you and assist you with an appropriate resolution.