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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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CUSTOMER SERVICE WAS 5*.
VERY PATIENT, UNDERSTANDING THE CUSTOMER NEEDS AND CHANGING REQUIREMENTS TO SUIT.
The Tarpauline was cut exactly to size, delivered quickly and was perfect for the purpose for which it was needed.
Discovered this company while searching for an off the shelf item, the site was easy to use and the product (which arrived within a week), was incredible quality when you look at the unit price. Highly recommended and will use again.
I was sceptical at first but when the cover arrived I was very impressed
My item was of great quality and fitted perfectly. It also came 5 days earlier that originally said which was brilliant. OverLl a great service.
Excellent. I needed storage covers for two very big pod chair cushions and had hunted all over the internet for something I could use or adapt, without success. I ordered bespoke cushion covers slightly larger than the cushions themselves. Perfect fit and easy to use. They arrived in good time as well.
A very straightforward process thank you and I would not hesitate to recommend this company
A very straightforward process thank you.
Arrived earlier than expected and totally happy with the quality of the wrap-around for my garden bar, printing on the front really good quality and sturdy material and grommets. Great job Covers & All, would happily use again.
An excellent service from start to finish and brilliant quality. Will definitely use again
Website is easy to navigate and options together with prices are simple and clear. After ordering the email communications were great. First I received an estimated delivery date. A few days later this was brought forward by 3 weeks (order to delivery was 15 days). Fedex completed the transaction with a spot on delivery.
Quick and efficient with the delivery and took great care to ensure measurements were all correct
Thanks
Easy to navigate website, made to size exactly as ordered, good quality fabric. Overall great service.
My outdoor three seater sofa cover is strong and fits perfectly. It arrived ahead of schedule too
Cover is custom made to suit our spec. Detailed drawing upfront to approve works well with good communication
Excellent website. Clear and easy to follow. You responded very quickly to my order and asked for clarification, kept me informed of how the order was progressing, told me when it would be delivered, and it came a week early. The fit and the quality of the material really is excellent. Well done all.
Fab, really pleased with it and the quality of the stuff
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sally, while we are thankful for your appreciation of our customer service, we are sorry to note your disappointment with the final product. Given that the cover is too large, and not as envisioned, we would request you to drop an email to our complaint team at feedback@coversandall.com along with the following information so that a resolution can be offered to this problem -
A.) A picture of the taffeta label that's sewn on the inside seam of the cover
B.) A few pictures of the cover using a tape measure with it skirted atop the furniture from different angles
C.) A short clip that helps our team understand the issue in its entirety.
[NOTE: When emailing our complaint's team please draw reference to this review response.]