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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very pleased with communication when purchasing.
Would have preferred to be offered zipper options for door only got single side zipper on the outside
Great communication, service and brilliant quality product. Would recommend and use again.
Really pleased with my covers, excellent quality and fit, looks like I've had new garden furniture
Quality of sheet excellent, I would have preferred it that I could have sent them a drawing with dimensions and requirements though, so I got what I actually wanted.
Very good website experience. Clear and very easy to use.
Very good website experience. Clear and very easy to use.
These are fantastic covers, worth every penny, arrived very quickly, good quality, fit was perfect and I have every confidence in them doing the job over winter. Definitely recommend.
Ordered covers for our garden storage online, they were expensive but are excellent quality, very strong and well made – and they fit perfectly.
Excellent service and finished product. The chairs in particular were an unusual shape when stacked but after a number of emails to confirm sizes the fitting was perfect.
Grand only I assumed by ticking boxes for material and colour@ the start
the rest of my items would have been the same. Because I spent so much time double checking sizes I neglected the fact that each item was a diff material and colour thus my curved unit has 4 diff shades and strength of material. My own fault!. Quality of each item and fit good but looks wrong
Easy instructions re measurements order placement straightforward. Good site to navigate
Everything about this experience has been poor, from the first order to the feedback site - this is the second time I've had to do this review as the first one disappeared. The couriers invented "problems" to justify the 10 day delay in delivery, the company blamed "these difficult times" to justify everything, and the product when it arrived is very cheap and plasticky - not robust and solid looking in their photos. The tree does fit but I can't see it lasting long.
Stephen, we are sorry to note your disappointment with the Christmas Bag product ordered with us. Please note that the thumbnail images of the fabrics under the fabric selection pane of our product page and the description provided under Our Fabric section of our website does inform one of the nature of materials employed in manufacturing our goods. Per our records, your order was submitted on July 1,2021, for delivery by July 23,2021, whereas it was shipped from our warehouse on July 3,2021, and delivered to you on July 14,2021. The FedEx tracking page history and notifications from our courier testify that this shipment was held at the Enfield facility from July 8 to July 13 for local and operational issues before being forwarded for delivery the following day. Hence, we do not observe an error on our part.
Good site- useful info and simple ordering system. Arrived in good time. Perfect for use age.
Very please with the seat covers, very well made, good quality, quick service.
From the ordering to delivery, brilliant service, product came early, well before the date given.
I am absolutely delighted with my new seat and back cushion covers for my outdoor sofa set. The fit is spot on and the covers are very well made. And an excellent price too. I am a very satisfied customer and am already telling friends about these great products. Many thanks
Quick and efficient service. Covers fit perfectly and colour perfect
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Hello Tony. Thank you for acknowledging the quality of our material!
We are sorry to learn that your custom heavy duty tarp did not turn out as expected. We have tried to make the order process as transparent as possible, with a detailed description and example images. The product page does allow you to attach reference images (just below the selection for webbing). Below the UPLOAD button, we also provide a free text box in which you can mention your requirements.
Kindly note that our support team is available 24x7 via our phone and chat helplines for any questions you may have before or after placing your order. We appreciate the opportunity to work with you. Thank you for choosing Coversandall.