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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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The service was quick and efficient. I made a mistake with the measurements but fortunately noticed very quickly and was able to get it changed using the chat line before it was too late. Would use the company again.
Fedex made had a problem making the delivery, biut the cover appears to be of good quality material
Good website, good customer service, good delivery and good quality products.
Good service - thankyou
Does exactly what is required
Job well done - thankyou very much
Looks good and it will be effective
A good experience with excellent result due to the attention to detail of the designer who checked measurements and details throughout to provide a cover for a curved bench.
The customer service that I experienced from Cover & All was fantastic. My requested cover was not a standard shape but they understood my request and manufactured the cover to my dimensions. Their knowledge and experience resulted in a perfectly fitting cover that was not cheep but you definitely get what you pay for in this instance, Thank you.
Was contacted to confirm the measurements I had entered were correct as I requested in the notes that it was an exact fit (as the website says a bit of movement will be allowed for), and cover fits perfectly.
Good clear web site with simple information
Filling in this survey was the worst part of the experience.
Should be kept short & brief!
Easy to order and arrived on time. The product itself is OK. It kind of fits the oven and does a job. Its by no means a bad product at all; it doesn't really fit at the top as a dome shape as such and the materials doesn't seem to fit the premium price. It is massively over priced though for what it is however it does do a job (so far) what it was bought for.
This is third cover I have ordered and they are fantastic and amazing value. They have transformed my pergola into a covered room for the winter. Amazing service and fast even for my custom orders.
Easy to place a custom order (I would recommend sending a photo of the item you wish to have a cover made for), excellent attention to detail
Very straightforward purchasing process. Good online chat with Christo who was very helpful. Hope the covers are as good as the experience
So far!
Product very good. Delivered on time, of good quality and just as I ordered.
It was easy to place the order and the measurements were good. The delivery timescale good and information on delivery also good.
VERY EASY TO COMPLETE AND ORDER. We had no problems following the order instructions. Only complication was choosing a colour.
I was nervous to order online, but the table covers are really good quality and I am so pleased that i ordered them
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date