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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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After filling in the on line order and supplying all the dimension requested we then started an string of emails regarding my order. My order was changed from what I originally requested and I was asked for an additional payment. Finally I had to find a phone number (which was not easy) and ask for a cover to my original request. What turned up was not as ordered.
Giving folks the option to measure in centimetres would be a good addition to a great service
Easy to order and when it arrived it was of a very high quality and fitted perfectly.
Had difficulty accessing the site. I rang to change delivery date which was agreed with the lady I spoke to, as we would be away.
Neighbour rang the parcel had arrived and been thrown over gate. Getting to change the date was a waste of my time as it still came on the date I didn't want it.
Hi Lynda, We are sorry for the inconvenience caused to you. Though we have worked hard to make the order process simple and easy to follow, we understand that there is room for improvement. However as you have shared your concern, we surely pass your feedback to our technical team to make the customer's experience better. Hope when you place your next order you will find the improvement for the same. Rest assured, we are sure the products will serve their desired purpose. We appreciate your time and business. Thank you for choosing Covers&all.
Annoying that you have to login and there were lots of delays for our shipping because of the way the quote was issuesd.
Hi John, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectation. We can understand that need to log into your account every time to check the details can be frustrating at times. However, to ensure customer security and based on past experience, there is a certain process that we need to abide by. Upon checking the details we can totally understand your concern regards to the quotation, however, as we can see that the package has been delivered 2 days before the committed delivery date at the time of placing an order. We at Covers&All always work forward to offer products without compromising the quality of the material. We are glad to know that you liked the material quality that we offer. Thank you for your feedback.
From design to delivery Covers & All gave a faultless service. Great work all round.
Easy to measure with step by step instructions for a perfect fit
Good service overall. The design team lead me through the process from start to finish.
Hi Gemma, Thank you for taking the time to acknowledge our efforts. Your appreciation tells us we are doing something right and encourages us to keep offering the right options, products, and services. Our goal is to consistently exceed customer expectations by providing reliable products and an exemplary level of customer service. We do acknowledge that there is always a scope for improvement, so it would be great if you could share your ideas at feedback@coversandall.com for a better customer experience. We look forward to delighting you again with your next order!
I spoke to a representative to clarify the overall length dimension that I had given. I specifically asked for the overall length to ensure that there was clearance between the bottom of the cover and the ground. I was assured that my request was understood and would be added to the design brief. The cover has arrived and when fitted sits heavily on the ground. Thoroughly unimpressed.
Hi Bill, We are sorry to note your disappointment with the cover design. To investigate the issue further, we request you to share your concern with the cover images showing the error and the image of the taffeta label sewn inside the cover at feedback@coversandall.com. Our quality team will check and provide you the best possible resolution for the same as customer satisfaction is our topmost priority. We are glad to know that you are happy with the material we offer.
I had previously seen a mix of reviews and so went ahead with some trepidation. The cover I needed was a custom shape and the design process was very thorough with sketches, drawings and photographs being passed back and forth. I chose the heavier Cover Tuff fabric as we're in a very windy and exposed location on the coast.
The cover arrived a couple of days ago, roughly 10 days delivery to the UK, and I'm really very impressed, the fabric is reassuringly heavy and the cover has a real quality feel to it, it's a good fit, the elastic corners seem tight and strong and having just gone through a couple of quite stormy nights all seems good and the cover has stayed in position. So overall I'm really pleased so far, the fabric seems quite robust so I'm hoping that it wears well.
Fantastic service and quality of products, a little expensive, but worth it
Easy to order, delivered on schedule and good quality. Very pleased with this.
Easy to order and arrived on time, be prepared not to get it the day after they are made to order
Nice easy purchase shame the expediting didn't match
Good site - easy to use. The ability to create custom sizes on the site very useful
Very easy to follow ordering process. Had to contact Customer Service to correct a mistake on the order I made and it was dealt with efficiently. Delivered as specified and well packed.
Very easy to follow ordering process.
Easy to follow instructions for ordering covers exactly as ordered and look robust and neat.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Graham, We are sorry to note your disappointment with the cover received. We at covers all always try our best to customize the cover same as per the product requirement. Upon checking the order record we can see that you have already shared your concern with us. Our quality team will investigate and provide you the best possible resolution for the same.