On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had problems uploading photo several times
Good interaction with the CAD drawing team, but product came out slightly larger than expected. Believe that the „safety margin" that is added (on top of measurements provided by me) is too large.
Had problems uploading photo several times
The covers are amazing and have exceeded our expectations - great job
Good quality but not quite the snug fit I expected will do the job tho
The whole process from start to ginish was very easy. From entering the required measurements through to choosing fabrics and style. The covers were delivered a couple of days early and look great on my garden furniture.
Great quality cover made to size and the colour we ordered ( grey) matched our garden furniture perfectly,
Excellent all round will defo be keeping you in mind for any further purchase
A very happy customer thank you!
Easy to use user friendly, perfect all round. Highly recommend
Easy purchase process with no problems. Item arrived earlier than expected and in good order.
After my mistake I got it right the next time. Very pleased with the product.
I cannot figure out what the upside down pockets are for?
Any help on this?
Still very.
Really pleased with the service from start to finish.
Nice easy site... thank you great service and spot on dimensions
Placed order and received curtains promptly. Quality all appears good. Hoping the estimated 3 year shelf life holds up. Have purchased twice now from company and would use them again in future if I need any further products
Fits hot tub perfectly. Went for the heavy duty one.
Quicker than estimated deliver and product exactly as described. Would use this company again.
The quality of the covers look really good however 1 has a hole appearing and the other does not fit the item to cover.
Could not believe the quality of the outdoor seat pad covers or the speed of delivery given these were custom made.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date