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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Hello! Thank you for your 4-star review! We're glad to hear that you're satisfied with your purchase overall. We always aim for excellence, so if there’s anything specific that could have made your experience a 5-star one, we'd love to hear your feedback.
Feel free to reach out with any suggestions or concerns. We appreciate your business and look forward to serving you again in the future!
Not straightforward for me to add measurements in cm. Helped in having them double checked by speaking to a human at the company.
Hey Loraine! Thank you for sharing your feedback! We apologize for the difficulty you experienced with adding measurements in cm. We're glad that speaking with one of our team members helped ensure the measurements were correct. If you need any further assistance in the future, feel free to reach out—we're always here to help!
No straightforward for me to add measurements in cm
Wee informed website and ordering easy to do. The site was very intuitive and easy to order from.
Hey Pat! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Good Service - east to order, delivered on time - very satisfied.
Hey Monica! We are delighted to hear that you are pleased with our product, service and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The product is good but the delivery service provided by UPS is poor. There are no options to request an item is left with a neighbour or in a safe place and they rarely deliver on the day they say they will!
There are much better delivery companies out there.
Hey Nick! Thank you for your feedback. We’re pleased to hear that you’re happy with the product’s quality, but we’re sorry to learn about your dissatisfaction with the delivery service. We understand how frustrating it can be when the service doesn’t meet expectations. Your feedback is valuable, as we explore improvements to ensure a smoother experience for our customers in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out. We appreciate your patience and understanding and hope to serve you better next time.
Very good service, timely delivery of orders and customer services are always responsive to any queries.
Hey Ian! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I wanted a custom size tarp to fit our lorries however as I wanted it wider than 300cm they had to join on a 20cm section to create the size I wanted which after a few days use the adhesive came unstuck. If I had known that the tarp was 300cm as standard I would of just ordered it at 300cm so that I wouldn't have had the issue that I had. I felt the quality over all was great as I have actually ordered 3 more tarps 2 more at 320cm which I may have issues with
Hey Allen! Thank you for sharing your feedback. We're glad to hear that you’re satisfied with the overall quality of our tarps and appreciate your continued trust with additional orders. We're sorry to hear about the issue with the adhesive seam on your custom tarp. Your feedback is important to us, and we'd like to assist you further. Please raise a ticket through the help center, and our team will be happy to help resolve the issue.
Service was first class from start to finish. I thank you so much.
Thank you, Mary, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product/ service(s). If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
The site is easy to use and directs you to measurements required to ensure a perfect fit.
Would recommend
I received good advice and the order was completed quickly.
Hey David! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
That's my second bespoke cover, good quality no issues with the product
Hey Ryan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I used the web chat to talk to a covers & all rep prior to making my purchase. The sales person was very helpful and managed to answer all my queries about the vover
As always good customer service - keep you up to date with progress of the order. Product exactly what I ordered. This is not unusual as all other covers have been great too, perfect fit.
Hey Pamela! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. Since your comments reflect a positive experience, we’d really appreciate it if you could update your rating to 5 stars. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The website is misleading. The picture shows a circular tarpaulin with 8 grommets, but it was delivered with 4 grommets. The text talks of grommets in the 4 corners, but a circular tarpaulin has no corners! Covers & All were very dismissive of these anomolies - the picture is 'illustrative' and 4 grommets are 4 grommets. That said, the item arrived on time and, after the addition of 8 further grommets by me, is performing its task as required.
Hi Ian, we regret the inconvenience this has caused you. We certainly understand your concern, however, as mentioned earlier, the images shown on the website are reference images. We have provided a different selection category for grommets on the website. It consists of different placement options for the grommets. Also, we have forwarded the issue to the concerned department for review and correction. If you have any further concerns, please do not hesitate to write to us back.
A desperately slow checkout procedure
Product arrived as designed and the service provided to ensure the correct measurements was thorough, very clear and easy to feedback
Hey Ian! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very happy with covers they are robust and fit perfectly. I also managed to get some discount which made pricing very competitive.
Hey Carol! We are delighted to hear that you are pleased with our product and discounts. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great experience, quality goods. Definitely use again. Thank you.
Hey Samantha! We are delighted to hear that you are pleased with your experience with us and liked our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Good quality material and workmanship spoilt by loose fit, given i did supply exact dimensions of foam inner pad
We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Easy to order and arrived in good time pleased with overall look...
Hey username! We are delighted to hear that you are pleased with our product, service and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Andy! We are delighted to hear that you are pleased with our product/ service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!