Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Took a little bit of time to sort out size and spec but the process was quick and easy, the shipping was quick and the product is very good quality and very strong material used, it was even better then I thought it would be 5 stars
Very impressed with the weight of the cover. Previous product bought elsewhere too flimsy and easily torn. Happy with this.
The goods I ordered have not arrived despite emails from the provider giving a date of delivery
I had never heard of this company but searched for "Gazebo clear side sheets" and they came up. Made to measure and excellent quality. They are easy to communicate with and I would thoroughly recommend them.
Quality of material was better than I expected. I wanted this to go around my gazebo/hot tub. So light weight, perfect. The only reason I didn't give x5 stars is delivery time. Much longer than i was told/ expected.
Used their online chat facility when first ordering, feel reassured as hadn't used before. Ordering was easy, they always have discounts and offers so prices are good. I knew what my delivery date was ( they do take quite a while) but Was a bit worried when hadn't heard anything, so I used online chat again, order was expedited - began to fret that it wouldn't come in time. Got dispatch notice and order arrived two days early. Great quality bespoke product and just what we asked for. Recommend find a discount code, use online chat for any questions, chase to ensure it's on its way. Have faith!
Very impressed with company. Easy to order and have arrived 2 weeks early so very happy
Online chat and customer service were great when looking to place order and take your money. Stupidly I made a mistake on the dimensions put in cm instead of in on one of the measurements so received a cover twice the size I need. Fully accept I made the mistake however I attached photo for reference which obviously was not looked at otherwise error would have been spotted. Have written twice to customer services to ask for help in getting this adjusted and been ignored. Happy to pay for adjustment just want advice on where to send it so this is not a refund issue.
Cover itself is excellent quality and well made.
Also pillows ordered have yet to be received and order delivery date was 1st October
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members