Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good website, easy to navigate and to pick the right size cover for the application. Easy simple ordering.
Quality of product was outstanding.
Very clear ordering system for made to measure cushion covers, with good communication from the company to check that they understood exactly what I was expecting.
Hey Richard! We are delighted to hear that you are pleased with our product, service and process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Relentless re-measures, no explanation why until we said we wanted money back. Then product has arrived big (see uploaded pic),
Hi Michele, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Great great weather is good and you can see all your friends and family
Hey Roger! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very quickly had a response after sending dimensions (at the weekend). All sorted very quickly and was kept up to date as the cover was manufactured and shipped to me. Great service.
Hey Ewan! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Same as above review for other cushion hence pls use first review to cover all
Hey Jan! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I sent photos of my bbq with my initial dimensions. They worked with me to get a perfect fit. Can't recommend enough. Excellent comms throughout.
Hey Steve! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Requested details of previous purchases to make sure ordered same finish
Hey Lesley! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Just brilliant. Can't praise high enough. More expensive than others but quality of fabric is unbeatable.
Hi Julie, Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you're pleased with the quality of our fabric—it truly means a lot to us. While we may not always be the lowest in price, we’re committed to delivering products that stand the test of time.
We appreciate your support and look forward to serving you again in the future!
Good custom made product, good delivery and price………………………………..
Hey Andrew! We are delighted to hear that you are pleased with our products & services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
So happy with these panels for our pergola! Good price, delivered as promised on time. Very happy with the clear section as it doesn't close off the garden. Bought fixings from Screwfix so we can take them down and put them back easily. Would definitely recommend Covers & All.
Hey Dee! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to deal with, good communication when I needed to change the dimensions.
Thank you, Jonathan, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Extremely helpful and thorough from start to finish. No detail too small! Brilliant service!
Hey Wendy! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The process from start to finish was easy, concise and communication was excellent. The product does everything we wanted, protects the furniture and takes seconds to throw over, so we get far more use out of our sofa
Hey Malcolm! Thank you for the fantastic review! We're so glad to hear the entire process was smooth and that the cover is making such a positive difference. Knowing it’s easy to use and helping you get more enjoyment from your sofa truly means a lot to us. We appreciate your support!
No issues good quality product able to track delivery will use this company in the future
Hey Russell! We are delighted to hear that you are pleased with our services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
All simple and straight forward so far
Pleased with product. Well made and just as described. Would buy again.
Hey Honor! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
One good cover, one bad. It's quite a long lead time so to wait that long and then be disappointed is frustrating!
Hi Kevin! Thank you for sharing your feedback. We’re sorry to hear that one of the covers did not meet your expectations and for the inconvenience caused after the wait. We noticed that both covers in your order were standard size covers. While we also offer the option to order fully custom covers to match the exact shape and size of your item, standard covers are manufactured as per our standard sizing specifications. Your feedback is valuable to us, and we will certainly take it into consideration to improve our product and service experience.
My existing garden furniture cushions were not removable so had become stained & not very nice. Searched for covers to fit but never the right size until I came across the 'Covers & All' website who done made to measure removable covers in various fabrics and at a reasonable price, came quickly and good quality, very pleased with the product & service
Hey Maria! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is the second time I have used Covers & all. Excellent workmanship, fast turnaround too
Hey Amanda! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered four replacement covers for my outdoor furniture, they came quickly and are of great quality, has given the furniture a new lease of life!
Had a very good experience and communication was good. Felt that I was getting a premium service
Hey Kevin! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Karl! We're pleased to know that you found our website user-friendly and happy with our product. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!