The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I'd been looking for a cover for my outside kitchen BBQ and thought I'd have to get an expensive bespoke one made but came across these guys. Extremely easy to order with the pre drawn samples and then being sent drawings before production and delivery was very simple, fast and of great quality. Highly recommend.
Very late delivery with over promising and under delivering. Then they were all supplied shorter than requested
Cover appears to be good quality.
Disappointed because I like to buy British their web site appears to be British but the cover was delivered direct from India. Therefore not made in Britain and probably no tax being paid to Our government.
Great communication & customer service, The production arrived as described on line perfectly suitable for the purpose purchased
Great fabric, well made, but too big, they look messy and are far too long. I think they will quickly deteriorate as they are sitting on the wet tiles, so not convinced they will last as long as they should for the money
Some mis-communication with delivery was frustrating and explained away by automated emails? I had not realised the product was nanufactured and dispatched from India. However, the product itself is of the highest quality and extremely well made.
Excellent quality and sizing was exactly as requested on the tarpaulins I ordered. I was kept up to date on the order and delivery - and it arrived earlier than expected. Very pleased and would recommend.
Due to restrictions regarding the coronavirus there was a delay in getting the product. However I was kept up to date with progress. Once I received the item I was delighted with the quality it was just what we wanted.
The cover has been made to measure and it's a perfect fit. I am impressed by the weight and quality of the waterproof fabric.
It took something like 7 weeks for delivery. I paid express and stated it was covers for an occasion. If you promise a date you should stick to it. I had planned around that
Bit disappointed with delivery and communication received. Had to chase up after not hearing anything for over a month
Item received as described, 1 day adjustment on the delivery but still very good and I was informed. Measurement of the item on point. Keep it up!
Cover fits well and is very good quality. I would be happy to order again.
Ordering easy and so plsd to find a made to measure service. My bench converts to a picnic bench. Only down side so far was not receiving a confirmation email until I called to make sure the order was accepted.
Original delivery date was the 4th of December, did not arrive. Was told delivery was made on the 8th and accepted by someone who does not exist at my premises.
Long and tedious process now to trace where it is.
Beware, this is not a UK company.
This company seems to be the only one which could provide a cover tailored fur a slightly longer than usual bench.
I ordered covers got a garden table and bench. They were not cheap and it took some time for them to arrive (from India!). I had measured the furniture carefully before placing the order. The table cover just fit. The bench cover did not - it was too tight - which was a pity because they were of high quality waterproof material and well designed.
Took a little bit of time to sort out size and spec but the process was quick and easy, the shipping was quick and the product is very good quality and very strong material used, it was even better then I thought it would be 5 stars
Very impressed with the weight of the cover. Previous product bought elsewhere too flimsy and easily torn. Happy with this.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date