Cover & All UKReviews 13,863

Like the product but it was expensive and I was therefore very disappointed that it was apparently made and shipped from India. Surely it could have been made in England.

I ordered my product over two weeks ago and i still haven't received my product.

I was originally happy, until I chased up my first delivery date to say its been changed.
Had same excuse when chasing up my 2nd and 3rd date. Should be arriving today, 29/12/20. Fingers crossed, otherwise it'll be yet another wasted telephone call to be told the same.

After several attempts to get my order, I still don't have it after nearly 3 months. Money taken straight away. Not a happy customer

Bought a very small cover for a piece of audio gear, with a specific cut-out at the back for cables and a personalised image on the top - it functions and looks great! No dust in my buttons and rotaries now! The cover was manufactured and shipped from USA, so there was about a month lead time, but it's still great value for the service offered and I'm very happy with the product.

Delivery date of 23/12. Has not arrived (by 28/12) and no further information.

Hopeless customer support, items have taken 3 months and still has not come, do not buy.

Recived 1 part 45 ft pergola, orderd 4 part order! 3 10ft panels missing with logo, took ages to get response then said there were very sorry for mix up will dispatch ASAP, had no confirmation about delivery still waiting for delivery date etc

The covers have still not arrived, though I have waited over FOUR WEEKS for this delivery.
I went for the Black Friday deal but have not received the advertised discount either at the till or as promised in four lengthy phone calls I made. I will leave bad review if I am not satisfied.

I ordered this on 29th November, knowing that delivery would take a while. On 19th Dec I received an email telling me it would be delivered on 23rd Dec. Here we are on 27th Dec and I now have an email asking me to rate my experience. It's simple really. Deliver the item before you ask what I think of it. I look forward to receiving my table cover soon.

My delivery arrived several weeks later than promised. I only used this company as they stated a quick delivery time. Despite several emails requesting my money to be refunded should the delivery not arrive on time these were ignored and I just received generic emails repeatedly from various employees, not acknowledging my requests.

Took way too long to arrive. Marketed as it is a UK manufacturer with UK telephone number, however the order is placed in the US and manufactured in India.

2nd order as we were so impressed and the gazebo sides were just what we wanted. If you are attaching to a wooden structure opt for velcro.
Only down side (possibly due to Covid) was the first delivery was 7 week and second was 12 weeks!
Worth the wait though.

Ordered a curtain for an outdoor area in good time for Christmas but no sign of it. Was told it's be here 18th Dec but still waiting. Not happy

Reasonable price, very quick service excellent quality

Email with correct delivery date and with everything going on it was sooner than expected, the covers themselves are very good quality with air pockets and pull fasteners. Material seems strong and waterproof. Made to measure means they fit which makes a big difference to overall experience. Our two small garden statues will be very cosy through the winter

This order is subject to formal complaint, and cannot be described in detail at this time.

Can't comment on the quality of the covers as we still haven't received them. I've received several emails giving me an expected delivery date(16/12/20) but still nothing from them after 7 weeks from placing order.