Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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They informed me they do not have a returns policy,
Which I thought was actually illegal.
One star is too many.
I couldn't understand why the product took so long to deliver and needed the covers before Christmas. The covers are still not with me and I resent having to pay the delivery charge for this.
Item as described and looks like good waterproof material - yet to be tested. But the lead in time let the whole process down. I've waited 6 weeks from order to delivery.
Got punch bag cover earlier in year, custom shape.
Was impressed with it so got one for fire pit too.
Great service... seat covers were fantastic very pleased
Measured the treadmill and sent off all the dimensions. A huge black rectangle has arrived and bears no resemblance to the shape or size of the treadmill. Due to COVID it was delayed and can't face sending it back to India, also no paperwork or info with the cover. Total waste of money. Won't use coversandall again.
Whilst the items are ok the time to receive them was very long. Had I realised that they would take to so long to come I probably would've ordered elsewhere
Hi
Bad service took money with no intention of delivery on time - 5 weeks late ( I ordered for function missed)
Even told delivery yesterday no show
Will give very bad reviews
The article was promised by email but never arrived.
I ordered curtains for my pagola in september received yesterday. Promised each week they were going to be shipped plz allow a few days they said Every week still no curtains or even shipling details eventually they arrived (december 21st) Such a shame for the delay as they sre good quality would be nice to get the good service to match
Ordered in September still not received. It's 21st December not an awful lot of communication from the company. I've had to chase over 3 times. I appreciate we're in unprecedented times. But a bit of communication wouldn't go amiss
The order already had the longest projected Delivery time that I had experienced with any online order - ever! But then to be told of a further delay was unacceptable. I haven't checked out dates to record this delay - but a month or whatever end to end. I should have cancelled the order and gone elsewhere or - I have the means to hand to make my own make-shift cover to keep firewood dry for a whole month during a period of exceptional monsoon rain conditions!
We are way past the delivery date and its still not here
Side covers ordered for a gazebo with an initial delivery date of 7th October. They have still not arrived on 21st December.
I bought the sides to be able to see family outside in a safer environment during COVID outbreak.
Totally let down by this company who gave excuses week after week. Providing delivery date which would come and go without my goods arriving.
After ordering my products late September, I was repeatedly given different dates that I would receive them, even though we originally paid for express delivery. They finally arrived 18th December. Very poor communication
Good quality covers, quick delivery. Overall very pleased with purchase
Order was over 4 weeks late after numerous phone calls order finally got delivered. Then when opened found holes in fabric and pvc were it had been folded
There seems to be some confusion with a repeat order that I placed for an umbrella cover. My original order was for a 8" dia cover, which was perfect, upon reordering, the default ( and for some reason I was charged almost double the price) had changed from diameter to circumference, I had no idea that this was so. Unfortunately I now have a cover that would not fit on a pole. Disappointingly Covers & All have no interest in a replacement or a respectable discount offer upon reordering a replacement.
I ordered a bespoke cover for my outdoor work table and it fits like a glove... so very happy with the quality and fit. Now for the negative. I ordered the cover to arrive on a specific date for which I had to pay a premium. I was then informed that delivery is delayed using Covid as the reason. I contacted them and requested a refund of the extra amount I had to pay which they duly did. The point however is that if their production line cannot cope because of Covid restrictions they shouldn't be offering this service in the first place. I wanted to order three more covers from them for delivery before Christmas but decided not to go ahead given my experience mentioned above. It is a pity as the product itself is very good.
Built an outdoor bar back in May ordered the covers in August but did not get them until December. The covers look good so no issues there just wait time. I was told this was due to COVID social distance rules what ever.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members