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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Easy to order, quick delivery, exactly what I needed at a good price.
Excellent service, delivery on time, excellent quality and fitted perfectly.
Hey Stephen! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Very small order, delivered promptly, Excellent execution of exactly what I asked for.
Hey Jonny! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Initially I was sceptical as to what I would be getting so I purchased one side screen, when it arrived I was very satisfied so proceeded to order the second screen,
These screens are exactly what i wanted and the precision and quality of the items exceeded all expectations.
I would have to hesitation in recommending this company my summerhouse is well protected and looks great. So many people have commented on the screens,
Hey Christopher! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Telephone call to ask about fabric led to advisor recommending a free swatch kit, which arrived very promptly.
Hey Simon! Thank you for sharing your experience with us! We’re happy to hear that our advisor was able to assist you over the phone and recommend the free swatch kit. It’s wonderful to know the kit arrived promptly and met your needs. If you have any further questions or need assistance selecting the perfect fabric, please don’t hesitate to reach out. We’re here to help!
Huge improvement on tarpaulins to protext your patio furniture over winter - the table cover looks good and is well made. Wish we'd bought one years ago.
Hey Penny! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Order was very quickly despatched from India and arrived in U K in an amazingly express time. I was given the wrong delivery company name in the U K which made tracking impossible initially. The tracking number however was correct and on entering it to a search engine discovered the true identity of delivery company and tracked successfully.
Despite the parcel being delivered to the wrong address the delivery company quickly resolved the problem when I phoned them.
Apart from UK hiccup product excellent and would use Coverall again.
Hey Paul! Thank you for your feedback. We're thrilled to hear that your order was dispatched quickly and that you’re pleased with the product's quality. We truly appreciate your patience and resourcefulness in navigating the delivery challenges. We apologize for the initial confusion with the delivery company name and any inconvenience caused by the parcel being delivered to the wrong address. It’s good to know that the issue was promptly resolved by the delivery company. Your feedback is invaluable, and we will work on improving communication to prevent similar issues in the future. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Easy to deal with, delivered on time.
Good range of products
Hey Richard! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Website and customising tools very user-friendly. Easy purchase process. Quick delivery and great quality products
Hey Ray! We are delighted to hear that you are pleased with your overall experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The customer service was excellent. I was looked after throughout the purchase and was even offered a discount code!
Hey Robert! We are delighted to hear that you are pleased with your experience with us. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fitted perfectly to our bench! Thank you so much. Came quickly too which was brilliant
Hey Warwick! We are delighted to hear that you are pleased with our product fit and fast delivery. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fitted well and easy to use. Would buy again but without the ties on the legs
Hey Rosie! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive! Looking forward to serve you again.
I ordered and paid in full for two covers. I then got an email saying the price had gone up and I owed another £35.00. When I asked why I was told for alterations. I said I did not want any alterations added to my original measurements. I eventually got told my order wouldn't proceed until I paid the extra £35.00. No refund was offered so I was left with being forced to pay an extra £35.00 demand or lose my original payment and no covers. Disgusting service. I WILL NEVER USE THIS COMPANY AGAIN.
Hello Doug, we are sorry for the inconvenience caused to you. We always look forward to offering efficient service to every customer. As you have faced an issue, we have initiated a refund request of the extra charges that you have paid. Once approved, it will be processed within 2 business days. Depending on your bank, the amount may take up to 7 business days to reflect in your account. Moreover, we will surely consider your feedback to make the customer experience better.
Very poor service. I felt I was deceived out of extra money after I had made and paid for my order. Would not offer full refund even though the order was not started.
Good product and excellent service and communications. But having to complete all this this is annoying me., at least 50 charectors, your taking the P***
Hey Kenneth! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Excellent communications regarding an error in measurments I had made. Very wll made.
Very efficient and easy ordering. Delivery prompt. Fantastic quality cover that fits perfectly
Hey Kathy! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The website appeared easy to use. Hopefully the product will be as I have ordered.
Hey Tom! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Website easy to access, navigate and user I need some chair covers in the future will order those
Hey Adrian! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
This is the second custom sized tarp I've bought from Covers & All, and it is absolutely perfect. Easy to order, fast delivery and high quality products. Would always buy from here.
This tarp has already suffered a weekend of coastal storms with 60mph gusting winds and has stayed looking as good as new. My chickens are very happy!
Hey Gaby! Thank you for your feedback! We’re thrilled to hear that your second custom-sized tarp is perfect and that it has already proven its durability during coastal storms. It’s great to know you found the ordering process easy, delivery fast, and the quality of our products exceptional. Your continued trust and satisfaction mean the world to us, and we truly appreciate your loyalty. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Highly recommend this company and will definitely use again. The quality of the product and communication are both outstanding. Really easy to request exactly the right size too.
Ordering isn't easy at all, back and forth with the design team - they never ask you the whole measurements needed at once but in stages which is a waste of time, also I talk to different people a very time I wanted to reach for updates or response of the process to go forward with the design - it seems the communication is so broken wishing there company - lack of good system- some products I ordered end up being wrong - I do not even bother to go back to them to fix it. As is a nitemare sorry but is literally annoying.
Regarding the product quality meaning the material is vey good and resistant -
I've ordered so far about 5 different cover products - large mainly - I think k is my last time because as much as the product is good the buying process I very poor
Hello Andrea, we sincerely apologize for the inconvenience caused. Our goal is always to deliver products as per the approved mock-up, adhering to standard leeway, and to provide efficient service to all our customers. It is truly unfortunate that you encountered this issue. Your feedback is highly valuable to us, and we have shared it with the concerned team to enhance the customer experience. We are glad to know that you are happy with the product quality.
Good service. Fitted well and well made. Material seemed more suitable for outdoors than indoors. Probably my mistake.
Hi Marion! We're glad that you're happy with our product and service. Your order has been shipped as per your selection. If you have any questions or need assistance, our 24/7 customer support team is here to help. Feel free to reach out anytime!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Erika! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!