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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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From ordering to delivery to process was seamless. Communication was good and products well made, exactly as described and delivers on time.
Easy to use website and good information provided. Would have liked more information on parasol cover. I. e. Details on zip
Although customer service was a bit slow when I had queries, it was overall helpful although I'd prefer to speak to someone in person out of preference.
We are very pleased with the panels, pull down side panels from the Gazebo manufacturer are £500 each and we needed 2. The 25% off offer was very welcome too.
Good quality cover. The sames werent that great, that could do with a little more attention to detail, with threads hanging off everywhere. But apart from that, happy and would use again
Acceptable, would visit your website again in the future
Ordering was easy and item received was made well to the specifications requested.
Fast service, cover fitted the cushion perfectly. Will use again if more covers need replacing.
Really happy with my covers good quality and precise fitting, was asked on many occasions the sizes to ensure my covers were to my satisfaction and couldn't be happier with them
Definitely recommend
Excellent communication from start to finish, excellent quality product
Customer service was great before ordering our sunshade, with all questions answered promptly. Product was exactly as described and great quality
Excellent products and order process - process from selection, order and delivery 5 stars.
Great communications with checking the sizing that I had ordered and adjusts made by the support team.
Would highly recommend and use again.
Strait forward to deal with and order product, clarification request were effective.
Fitted beautifully, excellent quality and workmanship. I would highly recommend 'Covers and all UK'
The cover has ensured my barrel will last for many years to come.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hello, Mark. Thank you for your feedback. We are glad you like our services. However, it seems you have inadvertently selected 1 star (low) as the rating. If you do have any concerns, please feel free to contact us at feedback@coversandall.com. We will be happy to assist you.