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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Absolutely wonderful product, well made very happy as made with sending size in and fits perfect.
The quality of the cover are really good.
The service and website great to use so easy
Easy to order and a great service. Products look good although I haven't used them yet.
Protecting spare wheels from the UV degradation of sunlight makes a lot of sense as otherwise you end up with unserviceable tyres that have never been used on the road. To add some unique personalisation makes them look attractive to would be thieves.
Everything from wiz's to quality is amazing! Will definitely be using again
Very very pleased with the covers. Excellent quality, prompt delivery. Would order with you again
Easy to order at shape required. Order two items. Communication was great and order arrived quickly.
Very good product and experience, excellent customer service and prompt resolution of an issue not of their making.
I ordered seat covers and sent individual measurements as they were awkward sizes to the standard ones on the site, the process was very efficient and straightforward and the covers are lovely quality and fit perfectly. I will defo use again, great value too
Very easy to find the cushion that I wanted, let's see how delivery is then I will update. Delivery on time cushion perfect fit very pleased
Easy to use website, amazing products & delivered when promised.
Had a customised cushion cover made for an outdoor seat. Excellent communication and brilliant product. Prompt and great price and quality. Highly recommend.
Custom covers but limited colour choices. Would have liked more choice and some patterns.
Custom covers but limited colour choices
Products ordered were of excellent quality. Delivered quickly and their communication was good.
I have. O hesitate in recommending this company
What difference - my outdoor furniture looks brand new again!
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date
Hello, Antony. We regret that you had problems with the product and that our team has yet to respond to your complaint. We're doing everything we can to respond to every customer as promptly as possible, despite an unusually large volume of enquiries and limited personnel. We have advised our escalation team to review your complaint and provide a resolution within 24 hours. In the meantime, if you have any questions or concerns, please do not hesitate to call us or chat with us for immediate assistance.