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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Covers both leaking water inside - have reached out to customer services for both items and await their final response. Initially they weren't willing to accept any responsibility. I ordered a cover for a Weber grill being advertised for a weber grill by them. It didn't fit and their response was to blame me for not giving correct measurements... I didn't need to give them measurements as the cover was listed as being for that grill. They also sign off emails with bogus fake names... had a follow up call from an Indian customer service agent so suspect they simply don't use their real names in order to sound more western.
Loved the first cover I bought, looks so classy in beige and a practical solution to protect my car seats from muddy dog!
Hey Jill! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Really good product and helpful company. Be clear about what you want and they will sort it out for you. Really happy with my purchase. Thank you
Hey Grant! Thank you for your feedback! We’re thrilled to hear that you’re happy with the custom cover for your masonry barbecue. It’s great to know that our team was able to assist you in getting exactly what you wanted. We truly appreciate your business, and if you ever need assistance with future orders, we’re here to help!
On time, on point good quality, strong stitch, perfect fit. Will use them again
Hey Suleman! Thank you for your feedback! We're delighted to hear that you’re happy with the quality, stitching, and fit of your order, as well as the timely service. We look forward to serving you again for your future needs! If you have any additional requests, feel free to reach out.
The quality of the two covers i ordered was excellent, only reason for not giving 5 starts was poor delivery time and communication
Hey Andrew! Thank you for your feedback! We’re glad to hear you were pleased with the quality of the covers. We sincerely apologize for the delay in delivery and any communication issues you experienced. Your comments are important to us, and we’re working to improve these areas to ensure a better experience in the future. If there’s anything else we can assist with, please don’t hesitate to reach out.
Great buy - excellent quality, just what we wanted to cover the front of the log shed
Hey Angela! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Cover delayed in India. No reason given by UPS. No information on Coverall website. Eventually arrived. Cover fine, fitted well.
Hey Dennis! Thank you for sharing your experience. We’re glad to hear that the cover fits well and meets your expectations. However, we sincerely apologize for the inconvenience. Your feedback is valuable as we are committed to improving our communication to keep you informed in the future. Additionally we appreciate your patience and understanding throughout the process. If there’s anything else we can assist you with, please don’t hesitate to contact us. We're here to help.
The product that came was well constructed and is water repellent, they wanted confirmation on the sizes prior to production which I did. Overall very satisfied with the cover at a good price.
Hey Simon! Thank you for taking the time to share your experience! We’re delighted to hear that you’re satisfied with the cover for your outdoor bar. It’s great to know that the product’s construction and water-repellent qualities met your expectations and that our confirmation process ensured accuracy. We appreciate your trust in us and look forward to serving you again in the future. If you need anything else, please don’t hesitate to reach out!
From order to delivery process was very smooth and efficient.
Hey Matthew! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Measurements were exact, quality commercial grade pvc. Would highly recommend.
Hey Dorando! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Clear order process with customised options. My second order from Cover All and both times I have been very satisfied with the product.
Hey Clive! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Very poor delivery arrangements - We had arranged to stay at home to receive the item, time not stated. Website says it was delayed in an airport in India. Customer service phoned and not able to help. Clearly he was a contractor, rather than an employee. He said the someone from company would phone me. No call ever received. The item didn't arrive for two further days. Fortunately, we had someone at home when it arrived.
The cover fits and serves the purpose.
Hi John, we regret the inconvenience this has caused you. Upon reviewing the details, we found that the order was shipped as per the schedule; however, it was delayed in transit due to an issue from the shipping carriers' end. Also, we would like to assure you that your call was attended by a representative of Covers&all. Unfortunately, he was from another department, and due to the unavailability of the concerned department, it was not transferred immediately. If you have any issues with the covers, we request you to raise a ticket from your Covers&all account.
Overall very satisfactory product and service. Would probably use again.
Hey Jennifer! Thank you for your review! We're happy to hear that you're satisfied with the product and service. We apologize for the inconvenience and appreciate your feedback. Please feel free to reach out if you'd like any assistance with future orders. We look forward to serving you again!
Website not user friendly when the ordering extras, ended up liaising with support and submitting subsequent orders. Would have given up, but needed the screen.
Hello Philip, we sincerely apologize for the inconvenience you faced while placing your order. Your feedback is valuable, and we will certainly use it to enhance the customer experience. We're glad to hear that our team was able to assist you with a solution. If you have any further concerns, please don’t hesitate to reach out. Our team will be happy to assist you.
Website not very clear when the ordering
Made to measure sand box cover was easy to order and was perfect when it arrived!
Hey Cheryl! Thank you for your review! We're thrilled to hear that your sandbox cover was exactly what you needed. We strive to make the ordering process as simple as possible and are so glad it worked out perfectly for you. If you need anything else in the future, don’t hesitate to reach out!
All good. Only comment is whether the draw strings will keep the covers on if it gets windy.
Hey Mark! Thank you for your feedback! We’re glad everything looks good. Regarding your concern, the drawstrings are designed to help secure the covers in place. If you have any more questions or need further assistance, feel free to reach out!
Measuring and ordering made simple, a great quality product, fits perfectly on my fire pit table.
Hey Mary! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Excellent product would definitely buy again ………………………………………………..
Hey Chris! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive! Looking forward to serve you again.
Good covers at a satisfactory price. Will use your service again.
The ordering process was easy. The fir was excellent and I love the color
Hey Moira! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mr. Okhai, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.