On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything absolutely perfect with the screen minus the fact there is a seam 3 quarters of the way across attaching another sheet, would understand if the measurements was big. Apart from that very happy with the quantity.
Easy measurement instructions to follow, good quality material, fast and efficient delivery.
Great website, just what we wanted. Excellent customer service and made to measure quality custom fitted covers for any items you need a cover for. They can also give tips from the photos you send in for a better fit and additional items like drawstrings, zips, handles etc. Delivered quickly and a perfect fit. Great quality, price and service, well done and thankyou. Will certainly recommend and use again (I have used before also)
Site very easy to navigate and product very easy to customize.
Metric dimensions would be a nice option.
Easy to navigate the site. Easy to choose bespoke covers
Staff very helpful and order arrived when they said it would would recommend and use again
Very impressed with time and attention in checking dimensions and making sure everything was as intended. Great quality product as well.
First class service. Checked my measurements and picked up a mistake I had made. Once fixed covers arrived within a few days. Quality is excellent. Much better than cheap covers that don't last. Would recommend.
Straightforward website and options; easy to custom design cover.
Very happy with quality.
Would recommend.
The package was delivered on time by a very professional person! Many thanks!
I ordered a cover for outdoor furniture. The web site was clear and comprehensive, I specified the material and dimensions and it came a week later, perfect in all respects.
Really high quality covers for our needs, fast delivery + great service.
So pleased with my sun lounger cover. I couldn't see how to order it on the website so gave them a call and they were so helpful. When I placed the order they then followed up with an email and a phone call to double check the measurements I had put in. They honestly couldn't have been more helpful and the cover arrived days before the estimated delivery date. Fitted perfectly! I can highly recommend this company, one very satisfied customer!
Website is easy to use and goods arrived fairly quickly (given they are made-to-order) and well within the timescale given.
A received my cover promptly and it's a perfect fit. Really good quality and exactly what I need to keep my garden storage box dry
I had a relatively complex shape with numerous different angles. They liaised well during the design process and produced a good quality product. Thanks.
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date