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The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
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Great service, well packaged and delivery was ahead of expectancy.
I was uncertain that I was buying the correct product because I was not using it as it was intended however I ned not have worried. Throughout the purchasing process they kept checking my requirements. The product arrived perfect size great quality.
Great experience all round, really helpful to get the pre-production drawings to confirm the measurements. Fit was perfect when the product arrived. The bbq is well protected for winter!
Products arrived on time and fit well and look good. Fabric looks hard wearing.
Great custom service! Easy to order, excellent choice of options to fit our pizza oven. Superb quality. Would recommend.
The site only uses inches, which is really annoying as most people use mm these days. It would be very easy to have both inches and mm as input data fields, for older and younger people, US and Europe.
My measurements were out and they didn't go ahead till it was sorted out. Was pleased that this was picked up on and corrected. Happy with final results.
Attractive and good quality covers. Good communication from the designers when they had a question about fit. Exceeded expectations.
Fantastic service bought a few times now and would definitely recommend for anything to do with covers
Helpful all the way through the process of making the cover for my pizza oven, very pleased with the results. It fits beautifully.
Excellent service, from receiving initial order to delivery.
This company are really willing to help. They spell everything out step by step and never lose patience with my constant pre-purchase questions. Their products are pretty good too! I will definitely be buying from them again.
Excellent service again. This is the second time I have purchased from Cover & All. Last year I purchased a cover for a wooden bench and upon buying some more patio furniture recently I wanted quality covers again, I did not hesitate in going to Cover & All. After carefully measuring the three pieces of furniture, or was a simple case of ordering the covers. I paid via PayPal so I had piece of mind that the financial transaction would be fine. Once the order went in I got a confirmation of a delivery date. I was delighted when the delivery came about a week earlier than estimated. The covers were excellent quality, fitted well and now will protect our furniture through the winter months. I wouldn't hesitate recommending Cover & All for the quality of their products and excellent service given.
I found the website and instructions on how to measure and order the bench cover easy to follow. The cover itself, arrived quickly and was well packaged, and was exactly what I wanted.
I purchased a cover for my pergola. The ordering was easy. I was able to have the exact size. Order was quick
Nice and easy to order and delivered earlier than quoted thanks
Really pleased with their feedback and the final product. I'll be ordering more
Answer: Yes, we have a custom cover option for outdoor bars. Please visit this link https://www.coversandall.co.uk/grill-covers/outdoor-bar-island-covers.html. You can contact our support team via call or chat in case of any additional help.
Answer: Hi! Thank you for reaching out with your question. The life expectancy of our covers depends on the fabric you select. We use high-quality materials designed to withstand environmental factors. Rest assured, our products come with a warranty and for more details on it we encourage you to check the FAQs by visiting this link -https://www.coversandall.co.uk/faq
Answer: Hi Sylvia! To prevent rain from pooling on your cover, it's important to ensure that the cover is properly fitted and structured and If the cover is flat, water can collect in low spots, so adding a support structure will help. If you continue to experience issues, please don't hesitate to contact us at feedback@coversandall.com. Our team will be happy to assist you promptly.
Answer: Yes, I had problems with a delivery, it was resolved after plenty of communication from them
Answer: Very fast in our experience - arrived well before the estimated date