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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am extremely happy with my covers - they fit my furniture really well and are made from quality material.
I ordered replacement seat and cushion covers for my patio furniture and I was pleasantly surprised at how well they fit and the workmanship. I had no problems whatsoever with this company and have already placed another order so I hope that goes just as well.
Would recommend the site to friends and family for any similar or related products
The cover is brilliant, excellent quality, really well made and has already withstood thunderstorm rain and searing heat. It was an awkward shape and the company we bought it from only offered modular seat covers, which wasn't going to work for us and the configuration we'd chosen, so being able to have it made bespoke was the perfect solution.
The only issue we faced was the comms were a little slow. They always came back to us and pre-sales were brilliant, just trying to get info on the order status, seemed like it was slow and sometimes our language was misaligned. If I'm honest, at one stage I thought I'd been scammed, but when it did arrive, I couldn't have been happier. The fit was perfect, the quality was first class!
Really easy to order and great quality fabric and construction. I haven't had them long so can't comment on their longevity but so far really pleased.
Very quick efficient service very happy with the fit and quality of the covers
Well made and accurate size as requested.
Fitted with bungee cord and buttons fixed to top and both sides. Does not look like it will move at all very sturdy.
Will try other sides for winter use so all 3 sides will be protected.
I was astounded at the quality and perfect fit of our bespoke outside table cover. It is made of robust material and has good quality fittings to secure for all weathers.
Staff vert helpful on chat. Back and forth with measuring bot worth it for fit.
Strong thick well made cover, took a bit of time and my only criticism is I received no updates on the progress while it was being made, only when it was being delivered, I had to email the company to check they actually had received my order.
Bit pricey but I think it should last a few years.
Absolutely perfect! Great quality fabric and workmanship. I have recommended this service to all my friends and family.
This is a very well-made cover and I am sure will last a considerable amount of time. Unfortunately, my bench has sloping legs and I didn't allow for this in my measurements, so the cover does not pull right down (Hence no photo). However, this is my mistake and not the mistake of the company. Please allow for this if you have a similar bench. Overall, Im very pleased and wouldn't hesitate to order again.
Great service, fast and efficient. And the pergola cover is excellent quality!
Cover looks perfect, exactly how I wanted. Delivery as well didn't take long.
Good quality, reasonable production and delivery times. Will recommend
Easy to use website, good choice of colours and sizes. Almost anything seems possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Barry. Thank you for taking the time to share your feedback on the cover you purchased. We're thrilled to hear that the cover's quality exceeded your expectations and that it has proven durable against various weather conditions. Customizing the cover to suit your specific needs and configuration sounds like the perfect solution.
We apologize for any inconvenience caused by the slow communication and language misalignment during the order process. We always strive to provide prompt and clear communication to ensure a smooth experience for our customers. Your feedback will be taken into consideration as we work to improve our order status updates and streamline our communication channels.
We're glad that, despite the initial concerns, the cover arrived and met your expectations. A perfect fit and first-class quality are what we aim for with each product we deliver. We appreciate your understanding and patience throughout the process.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We value your feedback and are committed to continuously improving our services.