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Cover & All UK Reviews Summary
The company enjoys a strong reputation for delivering high-quality, durable products that meet customer specifications, with many praising the ease of the online ordering process and the rapid delivery times. Customers frequently highlight excellent communication from the service team, particularly in handling custom orders and ensuring accurate measurements. However, some concerns arise regarding delivery mishaps and issues with product fit, such as baggy covers or insufficient grommet holes. Overall, while the company excels in product quality and customer service, addressing delivery and fit issues could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very happy with the screens good quality the smaller one was too small but this was not a fault wiht supplier it was my measurements being wrong
Extremely happy with the product. Kept informed throughout and arrived early.
Fairly easy site to navigate, look forward to receiving my cover
I liked the ability to specify a custom size as a diameter and a height. After placing the order I received an email saying the designer had some 'concerns' with my order and asking me to approve the design. I think this was a form letter since no specific concern was listed.
The page to confirm the design merely showed a cylinder with exactly the dimension I specified. All good, except that those are the dimensions of the item -- the website says that a few extra inches will be added to allow for a good fit. On the diagram, these extra inches weren't shown. I suggested to add another inch to the diameter (only). Afterwards, I was told that the design diagram shows the user-provided dimensions rather than the final dimensions. I feel it would be less confusing if that were explained more clearly.
Then a week went by with no word so I phoned and got through to India, where it turns out the covers are made. I was told my cover was going into production and then would be shipped. Sure enough it did arrive quite quickly after.
When the cover arrived it seemed quite a lot larger than the dimensions I specified, even accounting for an extra inch on the diameter. However Covers & All were quick to get back to me and, on measuring, I think the cover does match the dimensions I specified, plus an extra inch on the diameter. So any errors in sizing are likely to be mine.
See below in customer service experience section - all details there.
The experience is as described in my review. The cover does not fit the table
Hi Ann, we apologize for the inconvenience this has caused you. Upon checking the order details, we found the cover was fabricated as per the ordered dimensions along with the standard leeway we do add. We have sent an email to your registered email address and have requested some details to check on the issue further. Kindly reply to us back in the same email. Please be assured that we will resolve this at the earliest.
I supplied a photo with my order and the team did a great job of specifying extra measurements they'd like and customizing the design to fit my garden furniture snugly. Really happy with the result
Received my cover within the times given to me. Excellent quality
I gave measurements but then I should not of included a photo of what I needed to cover this slowed the procedure down when I did not need a special shape
Hi Mr. Stephen, we regret the inconvenience caused. As we are a custom cover-making company, we do check with the customers and provide the best customized covers. We received an image of the article, hence, the team confirmed for customization. We are a global business and have several units around the world. Each order is automatically assigned to the most appropriate unit according to multiple factors but not limited to current production queues. Thus, an order can be shipped from any of our units worldwide. This is mentioned in our Terms of Use and promptly disclosed when inquired.
We're here to help you with any problems or questions you may have. The quickest way to reach us is typically by chatting with us directly from our website. You may also reply to this email; we aim to respond to every email within 6 hours.
Good range of products and materials. I chose the heavy duty material and it looks and feels far superior to previous furniture covers I've purchased from other companies, with high waterproof characteristics and very strong.
I ordered custom waterproof piped cushion covers for my patio furniture. The sizing was perfect and they were extremely well made. My only slightly negative comment was the colour. I ordered beige but they turned out to be quite dark - more like a mokka colour. I would recommend getting the colour swatches before ordering - I have just ordered a set and they were free of charge.
All good, easy to use, contacted me to ensure design was correct, cover was then made and delivered, fit and quality was just as needed
Luckily I checked my order and realised the sizing for the table covers was wrong. Was able to correct the measurements the next day so all well!
Very pleased with the product, was kept informed at all times of the process. Would buy from this company again
Excellent service received from start to finish. Web site was very easy to navigate through.
Very helpful with fast delivery and a good product. I'm using it in my greenhouse
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason, we deeply regret the bad experience you had with our customer support representatives. We recognize that our staff was ineffective in addressing your problem and did not give the quality of service that you had come to expect. We take great satisfaction in providing our all every day to give prompt and courteous service to every client, but we fell short in this case. We apologize profusely for this.
Your feedback is important to us and we have shared your comments with the team. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor.